Welsh Government Apprenticeship 2026 – 30 Team Support Officer Apprentice Positions
The Welsh Government is recruiting 30 Apprentices for an 18-month apprenticeship programme offering the opportunity to earn a salary, gain valuable workplace experience and work towards a nationally recognised Level 3 qualification in Business Administration or Customer Service.
This opportunity is suitable for people starting their careers who want to develop professional, administrative, customer service and digital skills within the Welsh Government.
Job Overview
Employer: Welsh Government
Job Title: Welsh Government Apprenticeship / Team Support Officer Apprentice
Vacancies: 30 positions
Job Reference: 4099
Salary: £27,302 per year
Salary Range: £27,302 – £29,291
Contract: 18-month apprenticeship
Potential progression: Permanent employment may be possible after successful completion of the apprenticeship, subject to performance and suitable vacancies
Working Pattern: Full time, 37 hours per week
Part-time: Applications are welcome, with a minimum of 21 hours per week required
Location: Pan Wales
Start Date: March 2027
Closing Date: 28 September 2026 at 4:00 PM
Vetting Level: Basic
About the Welsh Government Apprenticeship
The Welsh Government apprenticeship programme provides an opportunity to earn while learning while gaining practical experience in a public-sector environment.
Apprentices will work across different Welsh Government teams and complete two placements of approximately nine months each, allowing them to gain experience in different areas of the organisation.
The programme combines workplace learning, structured training and professional development and is designed to help apprentices build the skills and confidence required for a successful career.
You do not need previous office experience or formal qualifications to apply.
Experience gained through education, volunteering, part-time employment, caring responsibilities, sport, community activities or everyday life can all demonstrate relevant skills and potential.
What You Will Gain
Successful apprentices will have the opportunity to:
- Earn a salary while gaining workplace experience.
- Work towards a recognised Level 3 qualification.
- Complete two placements across different Welsh Government teams.
- Develop administration and customer service skills.
- Build communication and organisational skills.
- Develop digital and IT skills.
- Work alongside experienced colleagues.
- Receive mentoring and structured support.
- Build professional networks.
- Learn about how Welsh Government services are delivered.
- Explore different career opportunities within the organisation.
- Develop Welsh language skills in a bilingual workplace.
Key Responsibilities
Depending on the apprenticeship role and team you are matched with, your duties may include:
Customer Communication
You may communicate with customers, organisations and suppliers through:
- Face-to-face conversations
- Telephone
- Other appropriate communication channels
You will be expected to respond professionally and provide appropriate support.
Meeting Support
You may assist with internal and external meetings by:
- Preparing agendas
- Scheduling appointments
- Organising meeting arrangements
- Taking notes
- Providing administrative support
Document Preparation
You may be responsible for preparing:
- Letters
- Documents
- Administrative records
- Other professional written communications
Event Planning
You may support the organisation and coordination of events, ensuring that arrangements are completed effectively.
Data Management
Your duties may include working with:
- Spreadsheets
- Databases
- Digital records
- Administrative information
Accuracy and attention to detail will be important.
Financial Processing
You may assist with processing financial payments and ensuring that payments are handled accurately and on time.
Team Collaboration
You will work with colleagues and other teams to support business operations and help deliver services effectively.
Skills and Qualities Required
The Welsh Government is looking for applicants who can demonstrate potential, enthusiasm and a willingness to learn.
Important qualities include:
- Ability to work effectively as part of a team.
- Ability to build positive working relationships.
- Good verbal and written communication.
- Ability to organise and prioritise tasks.
- Ability to meet deadlines.
- Flexibility when dealing with different tasks.
- Ability to work with limited supervision.
- Confidence using IT and digital tools.
- Good literacy skills.
- Good numeracy skills.
- Willingness to learn new skills.
- Ability to solve problems.
- Creativity and willingness to suggest new ideas.
Apprenticeship Qualification
The programme will provide a Level 3 qualification in either:
- Business Administration
- Customer Service
The apprenticeship lasts 18 months and combines practical workplace experience with structured learning.
Apprentices will complete approximately two nine-month placements in different Welsh Government teams.
This approach is designed to provide broad experience and help apprentices identify their strengths and career interests.
Eligibility Requirements
Applicants must meet the following requirements:
- Be at least 16 years old by 1 September 2026.
- There is no upper age limit.
- Not be in full-time education when the apprenticeship starts in March 2027.
- No formal qualifications are required to apply.
- Applicants who already hold a Level 3 or higher qualification in Business Administration, Customer Service or a similar subject may not be eligible.
- Meet the relevant Civil Service nationality requirements.
- Comply with UK immigration legislation.
- Have the legal right to work in the United Kingdom.
Important: Visa Sponsorship
This apprenticeship campaign does not qualify for visa sponsorship.
The Welsh Government states that although it holds a visa sponsorship licence, sponsorship can only be used for certain roles and this campaign does not qualify.
Applicants should therefore ensure they already meet the relevant UK right-to-work and immigration requirements before applying.
Welsh Language Requirements
Welsh language skills are not essential for this apprenticeship.
You do not need to speak Welsh to apply.
However, Welsh language skills are desirable because the Welsh Government operates as a bilingual organisation.
If candidates achieve the same score during the application or interview stage, Welsh language skills may be considered as part of the decision-making process.
The Welsh Government will also support apprentices to develop their Welsh language skills during the programme.
Working Hours and Smart Working
The standard working pattern is:
37 hours per week
Part-time applications are also welcome, provided applicants can work at least:
21 hours per week
The Welsh Government operates a Smart Working approach combining office and home-based working.
Most colleagues are expected to spend at least 40% of their working time in the office, approximately two days per week for full-time staff, although arrangements may vary depending on business needs and the role.
Some positions may require:
- Additional office attendance
- Travel
- Shift patterns
- Weekend working
Available Locations
The opportunity is available across Wales.
Potential locations include:
- Cardiff
- Merthyr Tydfil
- Swansea
- Carmarthen
- Aberystwyth
- Llandrindod Wells
- Newtown
- Wrexham
- Caernarfon
- Llandudno Junction
Location Groups
Southeast Wales
- Cardiff
- Merthyr Tydfil
Southwest Wales
- Swansea
- Carmarthen
Mid Wales
- Aberystwyth
- Llandrindod Wells
- Newtown
North Wales
- Wrexham
- Caernarfon
- Llandudno Junction
Applicants can indicate preferred locations during the interview stage.
However, the Welsh Government cannot guarantee that a successful applicant will receive their preferred location.
Benefits
Welsh Government apprentices can benefit from:
- £27,302 starting salary
- Civil Service Pension Scheme
- 31 days annual leave, pro-rated for part-time employees
- Public and privilege holidays
- Training and development opportunities
- Smart Working arrangements
- Cycle2Work Scheme
- Green Car Scheme, subject to availability
- Mentoring and career support
- Wellbeing support
- Staff networks
- Professional development opportunities
- Opportunities for further learning and progression
Career Development
The apprenticeship is designed to provide a strong foundation for a long-term career.
You will have opportunities to:
- Develop professional skills.
- Gain practical workplace experience.
- Build confidence.
- Improve communication skills.
- Strengthen organisational abilities.
- Develop digital skills.
- Learn from experienced colleagues.
- Build professional networks.
- Explore different career pathways.
- Access further learning opportunities.
- Potentially progress into future roles within the Welsh Government.
Successful completion of the apprenticeship may lead to a permanent contract, depending on performance and the availability of suitable vacancies.
Recruitment Process
The recruitment process consists of two main stages:
Stage 1 – Application Form
Applicants will complete an online application form.
The application will be assessed using a name-free recruitment process, meaning the recruiting panel will not see personal information such as the applicant’s name and address during the initial sift.
Stage 2 – Interview
Successful applicants will be invited to an interview conducted online through Microsoft Teams.
The interview will assess relevant behaviours, experience and strengths.
Assessment Criteria
Behaviour
Communicating and Influencing
Applicants will need to demonstrate the ability to choose appropriate communication methods for different people and situations.
Examples may include:
- Telephone
- Face-to-face communication
The assessment will consider the needs of the person being communicated with.
This behaviour will be assessed at the interview stage.
Experience
Applicants will be assessed against the following experience criteria:
Creativity
You should demonstrate that you enjoy learning new things and are willing to explore and suggest new ideas.
Partnership
You should demonstrate that you can work effectively as part of a team and build positive relationships with others.
Planning and Prioritisation
You should demonstrate the ability to organise and prioritise your work, meet deadlines and work flexibly either independently or as part of a team.
Strengths
The following strengths will be assessed during the interview:
- Team Player
- Problem Solver
Application and Eligibility Check
After submitting your application, you will receive an email containing a link to complete an eligibility check using a Microsoft Form with the apprenticeship training provider.
Completing this eligibility check is essential.
The application cannot progress if the eligibility check is not completed.
The training provider may request copies of educational certificates during the eligibility assessment or pre-employment checks.
All applicants will be informed of the outcome of their eligibility assessment.
Pre-Employment Process
Candidates who successfully complete the assessment process will receive a conditional apprenticeship offer.
After accepting the conditional offer, pre-employment checks will begin.
These checks typically take approximately 6–8 weeks.
Successful candidates will also complete the Wales Essential Skills Toolkit (WEST) assessment.
This assessment looks at:
- Literacy
- Numeracy
- Digital skills
Candidates may also complete the Do It Profiler, which helps identify individual strengths, skills, preferences and areas for development.
Matching Process
Following acceptance of the conditional offer and completion of the WEST assessment, successful candidates will be matched to a suitable role within Welsh Government.
Once matched, candidates will receive the relevant job description for their allocated role.
Successful candidates will also have an opportunity to discuss reasonable adjustments that may be required.
Reserve List
A reserve list may be maintained for this opportunity.
Candidates placed on the reserve list may remain there for up to 12 months.
If suitable vacancies become available during this period, candidates may be contacted.
Being placed on the reserve list does not guarantee an offer of employment.
Open Days and Application Support
The Welsh Government is hosting a series of events designed to help applicants understand the apprenticeship and application process.
Applicants can meet Welsh Government staff, hear about their experiences and receive application advice.
Virtual Webinars – English
19 August 2026 — 10:00 AM–11:00 AM
3 September 2026 — 6:00 PM–7:00 PM
15 September 2026 — 6:00 PM–7:00 PM
Virtual Webinars – Welsh
25 August 2026 — 2:00 PM–3:00 PM
10 September 2026 — 1:00 PM–2:00 PM
22 September 2026 — 6:00 PM–7:00 PM
Applicants should use the relevant official event link to register for the virtual sessions.
September Open Days
Open Days will run from 11:00 AM–2:00 PM and 3:30 PM–6:00 PM.
| Location | Date |
|---|---|
| Penllergaer | 7 September 2026 |
| Carmarthen | 8 September 2026 |
| Merthyr Tydfil | 9 September 2026 |
| Cathays Park | 10 September 2026 |
| Wrexham | 14 September 2026 |
| Caernarfon | 15 September 2026 |
| Llandudno Junction | 16 September 2026 |
| Aberystwyth | 22 September 2026 |
| Newtown | 23 September 2026 |
| Llandrindod Wells | 24 September 2026 |
Applicants are encouraged to book a place in advance so that a Welsh Government colleague is available to speak with them.
Inclusive Recruitment
The Welsh Government is committed to providing an inclusive recruitment process.
Reasonable adjustments can be considered for applicants with:
- Impairments
- Health conditions
- Neurodivergence
- British Sign Language requirements
Applicants who require adjustments can contact the recruitment team for support.
The Welsh Government is also a Disability Confident Leader and supports inclusive recruitment initiatives.
Civil Service Nationality Requirements
The vacancy is broadly open to eligible:
- UK nationals
- Republic of Ireland nationals
- Commonwealth nationals with the right to work in the UK
- Eligible EU, Swiss, Norwegian, Icelandic and Liechtenstein nationals
- Eligible family members under the EU Settlement Scheme
- Individuals with relevant settled or indefinite leave to remain
- Turkish nationals and certain eligible family members who have accrued the right to work in the Civil Service
Applicants must meet the applicable Civil Service nationality requirements and have the legal right to work in the UK.
Artificial Intelligence and Applications
The Welsh Government permits applicants to use artificial intelligence tools to support their applications.
However, all examples and statements submitted must be:
- Truthful
- Factually accurate
- Based on the applicant’s own experience
Applicants should not present AI-generated examples or another person’s experiences as their own.
Applications may be withdrawn where plagiarism or inappropriate use of AI is identified.
Application Deadline
Closing Date: 28 September 2026 at 4:00 PM
Applications must be submitted before the deadline.
Incomplete applications will not be considered.
How to Apply
Applications must be submitted through the Welsh Government’s official online recruitment system.
Applicants will need to:
- Create an account or sign in.
- Complete the online application form.
- Submit the application before the closing deadline.
- Complete the required eligibility check after submission.
- Monitor the Application Centre for updates.
- Check the email inbox and spam/junk folder for recruitment communications.
Official Application
Vacancy: Welsh Government Apprenticeship
Reference: 4099
Number of Posts: 30
Closing Date: 28 September 2026, 4:00 PM
Candidate Guidance
Applicants are encouraged to review the official candidate guidance before submitting their application.
Welsh Government Apprenticeship Candidate Guidance
Important Information for Applicants
This is a UK Civil Service apprenticeship opportunity and applicants must satisfy the applicable nationality and right-to-work requirements.
Visa sponsorship is not available for this apprenticeship campaign.
The role is available across Wales, but preferred locations cannot be guaranteed.
No formal qualifications or previous office experience are required, making this an attractive opportunity for applicants seeking to begin a career in administration, customer service or the public sector.
Quick Summary
Welsh Government Apprenticeship 2026
30 positions available
Salary: £27,302 – £29,291
Qualification: Level 3 Business Administration or Customer Service
Duration: 18 months
Working Hours: 37 hours per week
Minimum part-time hours: 21 hours per week
Location: Across Wales
Start: March 2027
Age: 16+ by 1 September 2026
Previous experience: Not required
Formal qualifications: Not required
Welsh language: Not essential
Visa sponsorship: Not available for this campaign
Closing date: 28 September 2026 at 4:00 PM
Vacancy reference: 4099
Vetting: Basic
Final Reminder
If you are looking for a structured route into the Civil Service and want to earn while gaining a recognised qualification, this Welsh Government apprenticeship could provide an excellent starting point.
With 30 places available, two workplace placements, structured training, mentoring and potential future career opportunities, applicants should ensure they complete both the application form and subsequent eligibility check before the deadline.
Apply early and carefully review the eligibility requirements before submitting your application.
Contact: ApprenticeshipSupport@gov.wales