Case Support Officer

Case Support Officer Job in Scotland – £30,414–£31,814 + 28.97% Pension

Case Support Officer – Scottish Forestry

Location: Huntly, Scotland, AB54 4SJ
Salary: £30,414 – £31,814 per year
Employer pension contribution: 28.97%
Job Grade: Scottish Forestry Pay Band 6b
Contract: Permanent
Working pattern: Full-time, 35 hours per week
Work arrangement: Hybrid
Vacancies: 1
Reference: 474620
Closing date: 11:55 pm, Sunday 30 August 2026
Business area: SF – Operational Delivery – Grampian Conservancy

Scottish Forestry is recruiting a Case Support Officer to join its Grampian Conservancy team in Huntly, Scotland.

This is a permanent, full-time role offering a salary of £30,414 to £31,814, together with a 28.97% employer contribution to the Civil Service Pension Scheme.

The successful candidate will provide administrative and casework support across forestry grants, regulations, applications and enquiries.

About the Role

As a Case Support Officer, you will play an important role in supporting the delivery of forestry casework across the Grampian Conservancy.

You will manage and support administrative processes relating to:

• Forestry Grant Scheme (FGS) applications
• Environmental Impact Assessment (EIA) screening requests
• Forest Plans
• Felling Permission applications
• Grant and regulatory casework
• Customer enquiries
• General office administration

The position is suited to someone who is organised, detail-oriented and comfortable managing multiple workloads while working with internal colleagues, applicants and external stakeholders.

Hybrid Working

The role is based at the Scottish Forestry office in Huntly and operates on a hybrid working arrangement.

The successful applicant will be required to attend the office for a minimum of two days per week, with additional attendance when required to meet business needs.

Main Responsibilities

As part of the Case Support Team, you will provide administrative support to the Conservancy’s Grants & Regulations function.

Your duties will include:

• Processing Forestry Grant Scheme applications
• Ensuring applications comply with relevant guidance and policies
• Processing EIA screening requests
• Ensuring regulatory applications are handled in accordance with guidance
• Processing Felling Permission applications within customer charter timescales
• Using internal IT systems to process grant applications
• Supporting the administration of Forest Plans
• Maintaining accurate manual and electronic records
• Communicating with customers and stakeholders
• Providing information and support to applicants
• Responding to enquiries from agents and members of the public
• Providing administrative support to colleagues
• Processing invoices
• Managing supplier information
• Carrying out general office administration
• Supporting the Operations Team and Office Manager

About the Grampian Conservancy

The Grampian Conservancy covers a diverse area of Scotland, including landscapes stretching from the Howe of the Mearns through Deeside and the Buchan Plains to the hills and mountains of Moray.

The Case Support Officer will contribute to the smooth running of the Conservancy and help ensure forestry-related applications and casework are processed effectively.

Essential Experience

Applicants should have experience of:

• Working in an office environment
• Supporting a diverse range of internal and external stakeholders
• Planning and organising workloads
• Managing multiple tasks and priorities
• Working effectively as part of a team
• Providing administrative support

You should also be proficient in using Microsoft Office packages, including:

• Outlook
• Word

Desirable Experience

The following would be advantageous:

• Previous experience in grants administration
• Previous experience in regulations administration
• Strong numerical skills
• Experience dealing with applications or regulatory processes

Key Civil Service Behaviours

Applicants will need to provide evidence against the following behaviours in their application.

Managing a Quality Service – Lead Criteria

Demonstrate your ability to deliver an effective, accurate and customer-focused service while maintaining appropriate standards.

Delivering at Pace

Demonstrate your ability to manage workloads, meet deadlines and deliver tasks efficiently.

Working Together

Show how you work collaboratively with colleagues, customers and external stakeholders to achieve shared objectives.

Important: The application contains four free-text behaviour boxes, but candidates only need to provide evidence for the behaviours specified above.

Salary and Pension

Salary: £30,414 – £31,814 per year

Scottish Forestry also contributes approximately £8,810 per year towards the Civil Service Defined Benefit Pension Scheme based on the advertised salary information.

The employer pension contribution is 28.97%.

Benefits

Successful candidates can expect benefits including:

• Civil Service pension
• 28.97% employer pension contribution
• Learning and development tailored to the role
• Flexible working options
• Inclusive working environment
• Diversity and inclusion support
• Career development opportunities

Security Requirements

Successful candidates will be required to undergo a basic or equivalent criminal record check.

Those working with government assets must also complete the Baseline Personnel Security Standard (BPSS) checks.

Nationality and Right-to-Work Requirements

This vacancy is broadly open to eligible:

• UK nationals
• Republic of Ireland nationals
• Commonwealth nationals with the right to work in the UK
• Eligible EU, Swiss, Norwegian, Icelandic and Liechtenstein nationals with relevant settled or pre-settled status
• Eligible individuals with limited or indefinite leave to remain who met the relevant EUSS eligibility requirements
• Turkish nationals and certain eligible family members who have accrued the right to work in the Civil Service

Applicants should carefully check the full Civil Service nationality requirements before applying.

AI and Your Application

Artificial intelligence tools may be used to support an application, but candidates must ensure that all examples and statements are:

• Truthful
• Factually accurate
• Based on their own experience

Applicants should not present AI-generated content or another person’s experience as their own.

Recruitment Process

Candidates should complete the online application form and provide evidence against the required Civil Service behaviours.

The recruitment process is based on fair and open competition and merit.

Feedback will generally only be provided to candidates who attend an interview or assessment.

Job Summary

Who Should Apply?

This opportunity could suit candidates with backgrounds in:

• Administration
• Office support
• Corporate support
• Casework administration
• Grants administration
• Regulatory administration
• Customer service
• Government administration
• Forestry administration
• Operations support

Candidates who are highly organised and confident using Microsoft Office may find this role particularly relevant.

Application Deadline

11:55 pm on Sunday 30 August 2026

Applicants are encouraged to submit their applications before the deadline.

Once the vacancy closes, the advert may no longer be available, so candidates may wish to save the job information for their records.

How to Apply

Interested applicants should complete the online application and provide evidence demonstrating their suitability for the role and the required Civil Service behaviours.

Full Details + Apply:
Use the official Civil Service/advertiser application link provided with this vacancy.

Contact Information

Recruitment Team: Scottish Forestry HR Team
Email: sfrecruitment@forestry.gov.scot