Support Worker

Intensive Family Support Worker – Harm Outside The Home/Missing Service

Job Overview

Employer: Dudley Metropolitan Borough Council
Job Title: Intensive Family Support Worker – Harm Outside The Home/Missing Service
Location: Cable Plaza, Waterfront West, Brierley Hill, Dudley, DY5 1LW
Working Arrangement: On-site / Office-based
Hours: Full time
Grade: Grade 8
Salary: £35,412 – £38,220 per year
Sector: Social Care / Children & Families
Right to Work: UK right to work required
Sponsorship: Not currently offered to candidates without UK right to work

Make the First Conversation Count – Change a Young Person’s Story

When a child or young person goes missing, what they experience — and what happens when they return — truly matters.

Dudley Metropolitan Borough Council is looking for a keen, energetic and tenacious practitioner to deliver timely Return Home Conversations with children and young people across the borough.

This role is about more than asking questions. You will listen, build trust quickly and explore the factors behind a child’s experience.

Key Responsibilities

• Deliver timely Return Home Conversations with children and young people.
• Listen carefully and build trust quickly.
• Explore the circumstances surrounding missing episodes.
• Identify potential push and pull factors.
• Assess risks and safeguarding concerns.
• Work confidently with children, families and professionals.
• Collate and record information obtained during conversations.
• Support safety planning and improved outcomes.
• Identify concerns that may not be immediately disclosed.
• Contribute to interventions designed to improve future outcomes.

About the Successful Candidate

The successful applicant should be:

• Energetic and motivated.
• Tenacious and resilient.
• Confident working with children and young people.
• An excellent listener and communicator.
• Able to establish rapport quickly.
• Genuinely curious about children’s experiences.
• Comfortable working with families and professionals.
• Able to identify and assess risk.
• Committed to safeguarding.
• Passionate about improving outcomes for young people.

Why This Role Matters

A Return Home Conversation can provide an important opportunity to understand what happened when a child went missing, identify potential risks and ensure that the young person’s voice is heard.

Your ability to connect with children and recognise what may not always be openly expressed will be central to this role.

Workplace Attendance

The role is based at:

Cable Plaza, Waterfront West
Brierley Hill
Dudley
DY5 1LW

Workplace attendance will involve:

• Office attendance 3+ days per week on a pro-rata basis, or
• On-site full-time working.

Salary and Grade

Salary: £35,412 – £38,220 per year
Grade: Grade 8
Hours: Full time

Right to Work in the UK

All applicants must be able to provide documentation proving their right to work in the UK.

Important: Dudley Metropolitan Borough Council states that it does not currently offer sponsorship for candidates without the Right to Work in the UK.

Application Process

Applications for this vacancy will be accepted online only.

Online application facilities are available at public libraries within the Dudley Borough.

To support Dudley Council’s commitment to diversity and inclusion, personal information will be anonymised during recruitment.

Before uploading attachments, applicants should remove:

• Their name
• Their date of birth

Application Support

If you need support completing an application or preparing for an interview, contact Dudley Adult and Community Learning.

Telephone: 01384 818 143
Email: acl@dudley.gov.uk

Disability Support

Applicants with a disability who require assistance with making an application can contact the HR Resourcing Team.

Email: HR.Resourcing@dudley.gov.uk

Technical Application Support

If you experience difficulties while applying, first visit the WM Jobs Help Page:

Home

If the issue remains unresolved, contact:

HR Resourcing Team
Email: HR.Resourcing@dudley.gov.uk

Further Information

For further information about this exciting opportunity, contact:

Julie Bridgewater
Email: Julie.Bridgewater@dudley.gov.uk

Important Vacancy Notice

Dudley Metropolitan Borough Council reserves the right to close the vacancy before the advertised closing date if a large number of applications are received.

Apply as early as possible to avoid missing the opportunity.

Job Summary

How to Apply

If you meet the requirements and already have the right to work in the UK, use the Apply option on the original Jobs Go Public vacancy to submit your application.

For further information:
Julie Bridgewater — Julie.Bridgewater@dudley.gov.uk