Technical Support Engineer – Cloud (Remote, GBR)
CrowdStrike | Remote – United Kingdom
Job Title: Technical Support Engineer – Cloud
Company: CrowdStrike
Location: Remote, United Kingdom (GBR)
Job Type: Remote
Industry: Cybersecurity / Information Technology
Experience: 2+ years in customer support, technical support, system administration or a related customer-facing role
Education: Bachelor’s degree or equivalent
Job Overview
CrowdStrike is hiring a Technical Support Engineer – Cloud for its remote team in the United Kingdom.
CrowdStrike is a global cybersecurity company focused on protecting organizations through its AI-native security platform. The company operates large-scale distributed systems and serves customers across multiple industries.
This role is ideal for an experienced technical support professional with strong knowledge of cloud technologies, Kubernetes, containers and Linux, combined with excellent customer service and communication skills.
The successful candidate will work directly with customers to troubleshoot complex technical issues, provide solutions, document technical knowledge and collaborate with internal engineering teams.
About CrowdStrike
CrowdStrike is a global leader in cybersecurity, with a mission focused on preventing breaches and protecting organizations, people and technology.
The company promotes a remote-first working culture built around flexibility, autonomy, innovation and responsible use of artificial intelligence.
Employees are encouraged to continuously develop their technical expertise, experiment with new technologies and solve complex customer and cybersecurity challenges.
Key Responsibilities
The Technical Support Engineer will be responsible for:
- Acting as a customer liaison with internal CrowdStrike stakeholders.
- Ensuring customer feedback is properly documented and assessed.
- Resolving customer problems through telephone, email, live chat and remote access.
- Researching technical issues and providing timely recommendations and action plans.
- Escalating cases to management when customer satisfaction is at risk.
- Participating in functional groups to identify and resolve escalated cases.
- Working with development engineers, technical experts, knowledge bases and internal tools to provide effective solutions.
- Creating knowledge-base content to capture new technical knowledge.
- Sharing technical knowledge and best practices with team members.
- Providing clear technical and non-technical guidance to customers.
- Helping customers integrate, deploy and maintain CrowdStrike services.
- Taking end-to-end ownership of customer issues.
- Performing initial troubleshooting and identifying root causes.
- Driving issues through to resolution.
- Maintaining high standards for response quality and customer experience.
- Acting as an internal point of contact for customer escalations.
- Collecting information and documenting product bugs for Engineering teams.
- Identifying opportunities to improve technical support processes.
- Serving as a Subject Matter Expert for at least one key product feature.
Required Qualifications and Skills
Applicants should have:
- A Bachelor’s degree or equivalent qualification.
- At least 2 years of experience in customer support, technical support, system administration or a related customer-facing position.
- Demonstrable experience supporting and deploying cloud technologies.
- Experience with AWS, Azure or Google Cloud Platform (GCP).
- Relevant cloud technology certifications are advantageous.
- Strong expertise in managing and troubleshooting Kubernetes and containers.
- Technical expertise with Linux platforms.
- Strong problem-solving skills and a customer-focused mindset.
- Ability to learn new technologies quickly.
- Excellent relationship-management and customer-service skills.
- Strong written and verbal communication skills.
- Experience communicating through live chat, conference calls and other channels.
- Ability to work independently with limited supervision.
- Ability to work effectively as part of a team.
- Excellent analytical and organizational skills.
- Ability to remain calm, professional and articulate when dealing with difficult customer situations.
- Proven experience using AI technologies to improve decision-making, workflows, processes and business outcomes.
Desirable / Bonus Skills
Additional experience in the following areas will be an advantage:
- Linux.
- Supporting and troubleshooting APIs.
- Kernel-level security solutions.
- Hybrid environments.
- Security applications such as antivirus, VPN, firewall and proxy technologies.
- Splunk.
- AWS Certified Developer certification.
- Google Cloud Professional Cloud Developer certification.
- Other relevant technology or cloud-platform certifications.
AI and Technology Experience
CrowdStrike places significant emphasis on responsible and effective use of artificial intelligence.
Candidates with practical experience using AI technologies to:
- Improve decision-making.
- Automate or streamline workflows.
- Improve operational efficiency.
- Optimize technical support processes.
- Solve customer problems.
- Drive measurable business outcomes.
may be particularly well suited to this position.
Benefits
CrowdStrike highlights a range of employee benefits and development opportunities, including:
- Competitive compensation and equity awards.
- Comprehensive physical and mental wellness programmes.
- Competitive vacation and holiday allowances.
- Paid parental and adoption leave.
- Professional development opportunities.
- Employee networks and geographic neighbourhood groups.
- Volunteer opportunities.
- Remote-first working culture.
- Opportunities to work with advanced cybersecurity and AI technologies.
- A workplace recognised as Great Place to Work Certified™ across the globe.
Working Environment
CrowdStrike promotes a remote-first culture designed to provide employees with flexibility and autonomy while maintaining strong collaboration and customer service.
The company is looking for people who are passionate about technology, cybersecurity, customer success and continuous innovation.
Who Should Apply?
This position may be particularly suitable for professionals with experience in:
- Technical support.
- Cloud support.
- Cloud engineering.
- Systems administration.
- Linux administration.
- Kubernetes.
- Container technologies.
- Cybersecurity technical support.
- Customer-facing IT support.
- AWS, Azure or GCP.
- API troubleshooting.
- Security applications.
- AI-enabled technical workflows.
Important Information for Applicants
This is a remote United Kingdom (GBR) position.
Applicants should carefully review the employer’s current eligibility requirements, location requirements and application instructions before applying.
The original listing does not state a salary range or Certificate of Sponsorship availability, so applicants requiring UK visa sponsorship should confirm this directly with CrowdStrike before proceeding.
How to Apply
Interested candidates should apply through the employer’s official recruitment process.
Position: Technical Support Engineer – Cloud
Location: Remote, United Kingdom
Company: CrowdStrike
Apply Now:
https://www.glassdoor.co.uk/Job/remote-chat-jobs-SRCH_KO0,11.htm
Equal Opportunity Employer
CrowdStrike states that it is committed to equal employment opportunity and an inclusive workplace where employees and applicants are valued and empowered to succeed.
The company also states that it provides support for veterans and individuals with disabilities and does not discriminate in employment opportunities or practices on protected grounds.
About CrowdStrike
Founded: 2011
Company Type: Public company
Company Size: 10,000+ employees
Industry: Enterprise Software & Network Solutions
Sector: Information Technology
Reported Revenue Range: $2–$5 billion USD