Operational Contract Support – HM Revenue and Customs
Employer: HM Revenue and Customs (HMRC)
Job Reference: 472953
Job Grade: Senior Executive Officer (SEO)
Salary: £45,544 – £55,157 per year
National Salary: £45,544 – £49,523
London Salary: £50,686 – £55,157
Contract: Permanent
Job Type: Project Delivery
Working Pattern: Full-time, Part-time, Job Share & Flexible Working
Number of Vacancies: 2
Closing Date: Tuesday 8 September 2026 at 11:55 PM
Locations: Birmingham, Liverpool, Manchester – Three New Bailey, Newcastle upon Tyne, Nottingham, Telford and Stratford
About HMRC
HM Revenue and Customs (HMRC) is the UK’s tax, payments and customs authority. The department collects revenue that funds public services while providing targeted financial support to families and individuals.
HMRC is currently undertaking a major Compliance Transformation Portfolio designed to modernise how compliance outcomes are achieved across the organisation.
The portfolio includes initiatives covering:
- Digitising case management
- Improving risk identification
- Modernising data infrastructure
- Introducing new operational capabilities
- Improving operational efficiency
- Enhancing customer experience
- Delivering better compliance outcomes
About the Role
As an Operational Contract Manager, you will play an important role in the management, governance and assurance of contracts across HMRC’s Compliance Transformation Portfolio.
You will provide end-to-end operational oversight covering contract administration, supplier performance, financial management, contract governance, risk and issue management, delivery outcomes, supplier relationship management, procurement support, contract mobilisation and exit.
You will work closely with Commercial, Finance, Security, Strategic Business Partners, Senior Responsible Owners (SROs) and delivery teams.
Key Responsibilities
- Support contract lifecycle management, including procurement, renewal, extension, mobilisation and exit.
- Identify and mitigate contractual and supplier-performance risks.
- Build effective relationships with internal teams, suppliers and external stakeholders.
- Monitor suppliers against KPIs, SLAs and contractual deliverables.
- Monitor contract budgets, invoices, actuals and forecasts.
- Support security, onboarding and offboarding procedures.
- Track resources against contracts and Statements of Work.
- Improve processes to reduce cost, time and administrative effort.
- Support the delivery of trusted, secure and resilient services.
Essential Requirements
Operational Contract Management
Experience managing contracts in large and complex organisations, including contract performance, supplier relationships, risk management, issue management and delivery outcomes.
Analytical Skills
Strong analytical capability with experience interpreting complex contract and performance data, identifying risks and opportunities, and developing evidence-based solutions.
Communication and Influencing
Highly developed communication and influencing skills, with the ability to build strategic relationships, challenge constructively, negotiate effectively and present complex information clearly to senior stakeholders.
Microsoft Office Skills
Advanced experience with:
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
Desirable Experience
Experience working within a programme or portfolio environment would be advantageous.
Working Arrangements
HMRC operates flexible and hybrid working policies.
Colleagues are generally expected to spend 60% of their working time in the office. Where the role permits and the home environment is suitable, colleagues may work from home for up to 2 days per week, averaged over a calendar month.
Part-time and job-share arrangements are also available, subject to operational requirements.
Salary and Pension
National: £45,544 – £49,523 per year
London: £50,686 – £55,157 per year
New entrants normally join at the minimum of the relevant pay band.
HMRC contributes 28.97% towards the Civil Service Defined Benefit Pension Scheme.
Benefits
- Civil Service pension
- 25 days annual leave initially
- Annual leave increasing up to 30 days
- Flexible working
- Hybrid working
- Part-time opportunities
- Job-share opportunities
- Family-friendly policies
- Personal support
- Coaching and development
Application Requirements
Applicants will need to provide:
Name-Blind CV: Including your employment history.
1,000-Word Personal Statement: Explaining how your skills and experience meet the essential criteria and person specification.
Desirable Criteria Statement: A separate statement of up to 250 words may be submitted addressing the desirable criteria.
Assessment Process
The vacancy uses the Civil Service Success Profiles framework and will assess:
- Behaviours
- Strengths
- Experience
Candidates will also be required to complete a timed IKM assessment. This is pass/fail, and only candidates who pass will proceed to the sift stage.
Sift
If a large number of applications are received, an initial sift may be conducted using the CV.
At full sift, the CV and personal statement will be assessed. Successful candidates will proceed to interview.
Interview
Interviews will take place via video link.
Candidates will be assessed on their experience and against the behaviour:
Communicating and Influencing
Strength-based questions will also explore candidates’ motivations, interests and strengths.
Sponsorship Information
Important: This vacancy does NOT offer Skilled Worker Visa sponsorship.
HMRC has assessed this role against Home Office and HMRC criteria and confirmed that it cannot offer sponsorship for a Skilled Worker Visa.
Applicants who require visa sponsorship should therefore not apply.
Eligibility
The role is broadly open to eligible:
- UK nationals
- Republic of Ireland nationals
- Eligible Commonwealth nationals with the right to work in the UK
- Eligible EU, Swiss, Norwegian, Icelandic and Liechtenstein nationals
- Individuals with qualifying settled or pre-settled status
- Certain individuals with limited or indefinite leave to remain
- Eligible Turkish nationals and certain family members
Applicants should check the full Civil Service nationality and eligibility requirements before applying.
Security Checks
Successful candidates will undergo appropriate pre-employment checks, which may include:
- Criminal record checks
- Baseline Personnel Security Standard checks
- Internal Fraud Database checks
- Other applicable security screening
Locations
The available locations are:
- Birmingham
- Liverpool
- Manchester – Three New Bailey
- Newcastle upon Tyne
- Nottingham
- Telford
- Stratford
Applicants should select only locations they are willing and able to work from.
Location preferences cannot be changed after the application is submitted.
Important Location Updates
Some HMRC offices are scheduled to relocate in the future.
These include:
- Benton Park View, Newcastle – moving to Pilgrims Quarter, Newcastle
- Telford Plaza, Telford – moving to Parkside Court, Telford
Further information will be provided at the job offer stage.
Artificial Intelligence and Applications
AI may be used to support an application, but all examples and statements must be truthful, factually accurate and based on your own experience.
Plagiarism or presenting another person’s experience as your own may result in the application being withdrawn.
Reasonable Adjustments
HMRC can provide reasonable adjustments to help ensure candidates are not disadvantaged during recruitment.
Candidates requiring adjustments should contact the UBS Recruitment team as early as possible before the closing date.
Application Deadline
Tuesday 8 September 2026 at 11:55 PM
How to Apply
Interested candidates should apply through the official Civil Service Jobs vacancy.
Job: Operational Contract Support
Employer: HM Revenue and Customs
Reference: 472953
Grade: Senior Executive Officer
Salary: £45,544 – £55,157
Contract: Permanent
Closing Date: 8 September 2026
Contact Information
Job Contact: Justine Lawley
Email: justine.lawley@hmrc.gov.uk
Recruitment Team:
unitybusinessservicesrecruitmentresults@hmrc.gov.uk
IKM Assessment / Reasonable Adjustments:
talentacquisitionteam@hmrc.gov.uk
Final Reminder
This is a permanent Senior Executive Officer opportunity with HMRC, offering up to £55,157 per year, Civil Service pension benefits and flexible working options.
However, Skilled Worker Visa sponsorship is not available.
Closing date: 8 September 2026 at 11:55 PM.