Customer Service Agent – Part-Time Immediate Start at Swissport | Newcastle Airport
If you are looking for a part-time customer service job in the UK, Swissport is currently recruiting for a Customer Service Agent at Newcastle Airport.
This is a part-time fixed-term position offering £12.91 per hour, with an immediate start and 25 hours of work per week.
Job Overview
| Job Detail | Information |
|---|---|
| Job Title | Customer Service Agent |
| Company | Swissport |
| Location | Newcastle Airport, Newcastle |
| Job Type | Part-time |
| Contract | Fixed-term until 31 October 2026 |
| Working Hours | 25 hours per week |
| Shift Pattern | Monday–Sunday, shift work |
| Salary | £12.91 per hour |
| Start | Immediate start |
| Industry | Aviation / Airport Services |
About Swissport
Swissport is a leading provider of ground and air cargo services, supporting airlines and airports around the world.
The company focuses on providing efficient and reliable airport and aviation services while maintaining high standards of customer service, safety and operational performance.
About the Customer Service Agent Role
As a Customer Service Agent, you will play an important role in providing passengers with a professional and welcoming experience at Newcastle Airport.
You will assist passengers throughout different stages of their airport journey, including check-in, baggage and boarding, while responding to questions and helping resolve passenger concerns.
Key Responsibilities
- Greet passengers and provide friendly, professional assistance.
- Assist passengers with check-in procedures.
- Support passengers with luggage-related processes.
- Assist with boarding procedures.
- Respond to passenger enquiries.
- Provide accurate information about flight schedules and baggage policies.
- Follow airline and airport security requirements.
- Comply with health and safety procedures.
- Work closely with colleagues and other airport stakeholders.
- Handle passenger complaints and concerns professionally.
- Demonstrate empathy and understanding when dealing with passengers.
- Complete administrative duties when required.
- Carry out data entry and maintain documentation.
- Prepare reports and other required records.
- Support environmental processes and procedures.
- Follow the relevant QHSE Manual and operational procedures.
Candidate Requirements
Applicants should ideally have:
- Previous experience in customer service, hospitality or a related field.
- Excellent verbal and written communication skills.
- Good English-language communication skills.
- Additional language skills are advantageous.
- The ability to remain calm and professional under pressure.
- A flexible approach to working hours.
- Availability to work different shifts.
- Availability to work weekends and holidays when required.
- Availability for evening shifts according to operational requirements.
- Strong problem-solving skills.
- A proactive approach to resolving customer issues.
- Good attention to detail.
- Accuracy when handling passenger information and documentation.
Working Hours
This is a 25-hour-per-week part-time position.
The role operates on a shift basis from Monday to Sunday, meaning successful applicants must be prepared to work different shifts depending on airport operational requirements.
Weekend, evening and holiday availability may therefore be required.
Salary
£12.91 per hour
The position offers 25 contracted hours per week and provides an opportunity to gain experience within the aviation and airport-services sector.
Employee Benefits
- Employee Assistance Programme.
- Wellness initiatives.
- Training and development programmes.
- Free onsite parking while working.
- Retirement savings plan with employer contributions.
- Career development and advancement opportunities within the aviation industry.
Why Consider This Opportunity?
This position could be suitable for candidates looking to:
- Start work in the airport and aviation industry.
- Build professional customer service experience.
- Develop passenger-handling skills.
- Gain experience in a busy operational environment.
- Work part-time while maintaining other commitments.
- Develop a career within aviation and airport operations.
Visa Sponsorship / Certificate of Sponsorship
The supplied vacancy information does not state that visa sponsorship or a Certificate of Sponsorship (CoS) is available.
Applicants requiring sponsorship should confirm their eligibility and right-to-work requirements directly with the employer before applying.
Equal Opportunities
Swissport states that it is an equal opportunity employer committed to diversity and inclusion in the workplace.
How to Apply
Interested candidates should review the full vacancy details and submit their application through the advertised application page.
Apply Now:
https://www.careerjet.co.uk/job/gb6f9cc0fc7c8274ff23eca30b980e4b01
Important Information
- Job: Customer Service Agent
- Employer: Swissport
- Location: Newcastle Airport
- Salary: £12.91 per hour
- Hours: 25 hours per week
- Contract: Part-time fixed-term
- Contract end: 31 October 2026
- Start: Immediate
- Working pattern: Monday–Sunday shift work
- Industry: Aviation / Airport Services
Vacancy availability and requirements can change. Applicants should check the latest details before applying.
Job Summary
Swissport is recruiting a Customer Service Agent for Newcastle Airport.
With a salary of £12.91 per hour, 25 hours per week and an immediate start, this part-time opportunity offers candidates the chance to gain valuable experience in airport customer service and aviation operations.
Apply through the vacancy link above and check all eligibility and right-to-work requirements before submitting your application.