ICT Support Analyst – Manchester | Security Industry Authority
UK-Based Applicants Only
Are you an experienced ICT professional looking for a permanent opportunity in Manchester?
The Security Industry Authority (SIA) is recruiting an ICT Support Analyst to join its Transformation – ICT team. This role is ideal for someone with strong Microsoft 365, Microsoft Entra, Active Directory, SharePoint, Teams and Dynamics 365 experience who enjoys solving technical problems and delivering excellent customer service.
Important: The SIA has confirmed that it does not sponsor individuals through Skilled Worker Sponsorship / Tier 2 (General) work visas.
Job Overview
Job Title: ICT Support Analyst
Reference: 477840
Employer: Security Industry Authority (SIA)
Location: Manchester
Salary: £29,201 – £33,100 per year
Job Grade: Executive Officer – Lower G
Contract: Permanent
Working Pattern: Full-time, Flexible working
Business Area: SIA – Transformation – ICT
Job Type: Digital / Information Technology
Number of Positions: 1
Closing Date: 11:55 pm, Sunday 13 September 2026
About the Security Industry Authority
The Security Industry Authority is an executive non-departmental public body sponsored by the Home Office. Established in 2004, the SIA regulates certain activities within the private security industry and currently employs nearly 400 members of staff.
The organisation is operationally independent of government.
The SIA is also preparing to take on new responsibilities as the regulator of Martyn’s Law, introduced through the Terrorism (Protection of Premises) Act 2025.
The new responsibilities will include guidance, investigation and inspection functions, alongside new regulatory powers and sanctions.
About the ICT Support Analyst Role
The SIA is looking for a dynamic ICT Analyst who can quickly become an effective member of its ICT team.
The successful candidate will provide ICT support to staff, manage incidents, contribute to projects and help ensure the organisation’s technology services remain efficient, secure and reliable.
The role requires someone who can work effectively in a fast-paced environment, solve problems, prioritise urgent issues and maintain a strong customer-service focus.
You will work collaboratively with colleagues across the organisation while helping to keep the SIA connected and operational.
Key Skills and Experience Required
Applicants should have demonstrable experience providing ICT support to end users.
You should also have experience with:
- Microsoft 365 applications and services
- Administration of Microsoft 365 through various admin centres
- Microsoft Entra
- Active Directory
- Microsoft CRM / Dynamics 365
- Microsoft SharePoint
- Microsoft Teams
- Other collaboration tools
- Using ICT services to improve organisational efficiency and effectiveness
Essential Requirements
Candidates must be able to demonstrate:
- Experience providing ICT support to end users.
- Experience supporting Microsoft 365 applications and services.
- Experience administering Microsoft 365 across different administration centres.
- Experience working within a Microsoft Entra and Active Directory environment.
- Experience supporting Microsoft CRM/Dynamics 365, SharePoint, Teams and other collaboration platforms.
- Experience using ICT services to improve organisational efficiency and effectiveness.
- The ability to prioritise urgent issues while delivering outcomes within agreed deadlines.
- The ability to demonstrate initiative.
- A strong commitment to providing outstanding customer service.
- Excellent teamwork skills.
- Excellent communication skills.
- The ability to communicate effectively with people at all levels of an organisation.
Desirable Experience
The following experience would be advantageous:
- Awareness and application of ITIL-aligned processes.
- Demonstrable knowledge and application of service-level agreements.
- Experience liaising with and monitoring the performance of an external information systems service provider.
Salary and Pension
The advertised salary is £29,201 – £33,100 per year.
The role also comes with membership of the Civil Service Defined Benefit Pension Scheme.
The SIA states that, alongside a salary of £29,201, it contributes £8,459 towards membership of the Civil Service pension scheme.
Employee Benefits
Successful candidates can benefit from:
- Welcoming and innovative working environment.
- Continued professional support and development opportunities.
- Training opportunities leading to recognised qualifications.
- Flexible working arrangements.
- 27.5 days of annual leave.
- Annual leave increases by one day for every two years of service, up to a maximum of 32.5 days.
- Access to a variety of discounts, including Gymflex.
- Civil Service Pension Scheme.
- Employer pension contributions within the applicable Civil Service contribution range.
Application Process
Applicants will be required to complete:
- A CV.
- A personal statement of no more than 500 words.
The personal statement should explain why you are an ideal candidate for the position and highlight relevant skills, experience and achievements that match the essential requirements.
Candidates should provide as much detail as possible about previous work experience and achievements in the CV section of the application form.
If a large number of applications are received, the initial sift may be based on the personal statement only.
Candidates who successfully pass the initial sift may then proceed to a full sift or directly to assessment/interview.
Important Application Deadline
Applications must be fully submitted by 11:55 pm on Sunday 13 September 2026.
The SIA states that if all required parts of the application are not submitted before the deadline, the application will be withdrawn.
Sift: From 14 September 2026
Interviews: Week commencing 28 September 2026
Interview Location: In person in Manchester – exact location to be confirmed
Visa Sponsorship Information
This vacancy does NOT offer Skilled Worker Visa sponsorship.
The SIA explicitly states:
“We do not sponsor individuals via Skilled Worker Sponsorship / Tier 2 (General) work visas.”
Applicants should therefore ensure that they already have the necessary right to work in the UK and meet the relevant nationality and security requirements before applying.
Security Clearance Requirements
Successful candidates will be subject to security and pre-employment checks.
The vacancy requires candidates to obtain Security Check (SC) clearance.
Applicants will normally need to have lived in the UK for the required minimum residency period for the level of vetting being undertaken. For SC clearance, the stated requirement is normally five years of UK residency immediately before the vetting application.
Candidates must also complete the required criminal record and other pre-employment checks.
Nationality Requirements
The vacancy is broadly open to:
- UK nationals.
- Nationals of the Republic of Ireland.
- Commonwealth nationals who have the right to work in the UK.
- Eligible EU, Swiss, Norwegian, Icelandic and Liechtenstein nationals and qualifying family members with settled or pre-settled status under the EU Settlement Scheme.
- Eligible individuals with limited or indefinite leave to remain who met the relevant EUSS eligibility requirements.
- Turkish nationals and certain eligible family members who have accrued the right to work in the Civil Service.
Applicants should check the official nationality requirements before submitting an application.
Artificial Intelligence and Applications
The SIA allows artificial intelligence tools to be used to support an application, but applicants must ensure that all information, examples and statements are truthful, factually accurate and based on their own experience.
Plagiarism or presenting generated material or another person’s experiences as your own can result in an application being withdrawn.
Reasonable Adjustments
Candidates who require reasonable adjustments during the application or recruitment process can contact the Government Recruitment Service before the closing date.
Applicants can also use the Assistance Required section of the application form to explain what support or adjustments they may need.
Reserve List
A reserve list of successful candidates may be maintained for up to 12 months.
If another suitable vacancy becomes available during that period, candidates on the reserve list may be offered the opportunity.
New entrants are expected to join at the minimum point of the applicable pay band.
Application and Further Information
Interested candidates should review the complete vacancy information and submit their application through the official Civil Service Jobs portal.
Job Reference: 477840
Location: Manchester
Salary: £29,201 – £33,100
Closing Date: 13 September 2026
Contract: Permanent
Visa Sponsorship: Not available
Security Clearance: SC required
Important: Check the eligibility, nationality, right-to-work and security-clearance requirements carefully before applying.
Contact Information
Job Contact: SIA Recruitment Team
Email: sia.grs@cabinetoffice.gov.uk
Recruitment Team: Government Recruitment Service
Email: SIA.grs@cabinetoffice.gov.uk
Job Summary
If you have experience supporting Microsoft 365, Microsoft Entra, Active Directory, Dynamics 365, SharePoint and Teams, this permanent ICT Support Analyst position in Manchester could be an excellent opportunity to develop your career within a public-sector organisation.
However, applicants should note that Skilled Worker sponsorship is not available for this vacancy, and successful candidates must satisfy the required UK right-to-work, nationality and security-vetting requirements.
Closing date: 13 September 2026 at 11:55 pm.