IT Service Asset & Configuration Lead – UK Health Security Agency
IT Service Asset & Configuration Lead
Employer: UK Health Security Agency (UKHSA)
Job Reference: 919-SH-62187473-EXT
Reference Number: K9919-26-0261
Job Type: Permanent
Working Pattern: Full-time, Part-time, Job Share, Flexible Working
Salary: £56,185 – £70,566 per year, pro rata
Location: Birmingham, Leeds, Liverpool or London Canary Wharf
Working Arrangement: Hybrid
Closing Date: 21 September 2026
Grade: Civil Service Grade 7
Job Overview
The UK Health Security Agency is recruiting an IT Service Asset & Configuration Lead to join its Tech IT Service Management team.
This is a senior IT Service Management role responsible for ensuring that accurate configuration and asset information is available to support critical ITSM processes, including:
- Change Management
- Incident Management
- Problem Management
- Release Management
The successful candidate will act as the organisation’s subject matter expert in Service Asset and Configuration Management (SACM) and will help establish and maintain a robust Configuration Management Database (CMDB).
You will work across internal teams and suppliers to improve configuration data quality, service reliability, risk management and IT service decision-making.
Key Responsibilities
CMDB Design and Delivery
The IT Service Asset & Configuration Lead will:
- Design and deliver a scalable CMDB aligned with business and technical requirements.
- Define the scope, depth and structure of configuration data and relationships.
- Implement and manage the ServiceNow CMDB.
- Use automated discovery tools and service mapping techniques.
- Establish a phased CMDB implementation and continuous improvement roadmap.
SACM Governance and Process Management
You will:
- Develop, implement and maintain SACM policies, standards and procedures.
- Ensure SACM practices align with ITIL Service Transition and Service Operation principles.
- Drive compliance with agreed SACM processes across internal teams and suppliers.
- Establish and monitor controls for configuration governance.
- Promote consistent adoption of SACM standards throughout the organisation.
Configuration Data Quality and Assurance
Responsibilities include:
- Planning and executing population of the asset register and CMDB.
- Conducting regular audits, validation and reconciliation of Configuration Items (CIs).
- Identifying inaccurate, duplicated or missing configuration data.
- Implementing corrective actions to improve CMDB data quality.
- Defining and monitoring data quality metrics.
- Producing configuration management reports.
Configuration Item Lifecycle Management
You will ensure that Configuration Items are properly managed throughout their lifecycle.
This includes working with service owners and lifecycle owners to maintain accurate status information for:
- Hardware
- Software
- Applications
- IT services
- Infrastructure components
You will also ensure new and changed assets are accurately recorded during change and release activities.
IT Service Management Integration
Accurate CMDB information will be used to support wider ITSM activities, including:
Change Management
- Supporting impact analysis.
- Improving risk assessment.
- Providing accurate configuration relationships.
Incident Management
- Supporting targeted CI-based investigation and communication.
- Helping technical teams identify affected services and infrastructure.
Problem Management
- Linking known errors to relevant Configuration Items.
- Supporting root-cause analysis.
Release Management
- Ensuring appropriate Configuration Items are created and updated.
- Supporting accurate release planning.
Stakeholder Management and Leadership
The successful candidate will:
- Engage with technical teams, suppliers and stakeholders.
- Communicate the value of CMDB and configuration management.
- Influence adoption of SACM standards.
- Provide expert advice on configuration management.
- Act as an escalation point for SACM-related issues.
- Address non-compliance and configuration management gaps.
Continuous Improvement
You will also:
- Identify opportunities to improve SACM maturity.
- Lead initiatives to improve CMDB accuracy and usability.
- Increase automation of configuration management processes.
- Support wider IT service transformation.
- Support Service Integration and Management (SIAM) environments where applicable.
Essential Requirements
Applicants should have:
- An ITIL qualification or substantial experience in IT Service Management with a focus on SACM.
- Experience working with ServiceNow CMDB and associated data models, such as CSDM, or the ability to quickly develop this expertise.
- Strong technical understanding of systems, infrastructure, applications and service relationships.
- Proven stakeholder engagement and influencing skills across a diverse environment.
- A strong ownership mindset with proactive problem-solving and delivery skills.
Desirable Experience
The following would be advantageous:
- Experience working in SIAM or multi-supplier environments.
- Experience with service mapping and dependency modelling.
- Experience defining and managing CMDB data quality standards.
- Knowledge of ITIL processes including Change, Incident and Problem Management.
- Experience supporting service transformation or continuous improvement programmes.
Salary and Grade
This position is offered at Civil Service Grade 7.
Salary depends on the office location:
- Grade 7 Inner: £60,494 – £70,566 per year
- Grade 7 Outer: £58,340 – £68,574 per year
- Grade 7 National: £56,185 – £66,581 per year
The salary is pro rata and is based on the location of the office.
Roles are normally offered at the minimum point of the applicable pay scale, although exceptional flexibility may apply where an applicant can demonstrate that they are already receiving a higher salary.
Location and Hybrid Working
The position is available on a hybrid basis from one of UKHSA’s core headquarters:
- Birmingham
- Leeds
- Liverpool
- London Canary Wharf
UKHSA operates a hybrid working model where business requirements allow.
Successful candidates will generally be expected to spend a minimum of 60% of their contractual working hours, approximately three days per week pro rata averaged over a month, working at one of the core UKHSA headquarters.
Working Pattern
The vacancy offers flexible working options, including:
- Full-time
- Part-time
- Job share
- Flexible working
Selection Process
The vacancy uses the Civil Service Success Profiles recruitment framework.
Candidates will be assessed against:
- Behaviours
- Experience
- Technical Skills
Stage 1 – Application and Sift
At sift stage, applicants will be assessed against the five Essential Criteria listed in the vacancy.
Applicants must complete:
- An application form, including the Employer/Activity History section.
- A Supporting Statement of no more than 1,000 words.
The supporting statement should demonstrate how your skills, knowledge and experience meet the five Essential Criteria.
Important: The supporting statement must not exceed 1,000 words. Words beyond the 1,000-word limit will not be considered.
Applicants will receive a joint score for their application form and supporting statement.
Important CV Information
Applicants should note that you cannot upload or email a CV for this vacancy.
The application form contains information normally included in a CV, so applicants should complete the form as thoroughly as possible.
Longlisting
If a large number of applications are received, candidates may be divided into three groups:
- Meets all Essential Criteria
- Meets some Essential Criteria
- Meets no Essential Criteria
Only candidates who meet all Essential Criteria will progress to shortlisting.
Shortlisting
If there is a large number of applications, an initial sift may focus on:
ITIL qualification or substantial experience in IT Service Management with a focus on SACM.
Desirable criteria may also be considered where there are large numbers of successful candidates.
Successful applicants will proceed to interview and assessment.
Feedback will not be provided at this stage.
Interview
Successful candidates will be invited to a single face-to-face interview at:
UKHSA Core HQ
10 South Colonnade
London Canary Wharf
London
E14 4PU
The interview date will be confirmed.
The interview will assess:
- Behaviours
- Technical Skills
Behaviours Being Assessed
The following Civil Service behaviours will be assessed:
- Managing a Quality Service – Lead Behaviour
- Delivering at Pace
- Making Effective Decisions
Technical Presentation
Candidates will be required to prepare a 10-minute presentation.
The presentation topic is:
Describe a time where you engaged and influenced stakeholders to understand and realise the value of configuration management or CMDB capabilities. What approach did you take and what was the outcome?
Applicants should prepare a clear example demonstrating stakeholder engagement, influencing skills, technical understanding and measurable outcomes.
Eligibility
The vacancy is:
Open to all external applicants.
This includes applicants from outside the Civil Service as well as internal applicants.
Certificate of Sponsorship / Skilled Worker Visa
Applications from candidates who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside other applications.
This means applicants requiring Skilled Worker sponsorship are permitted to apply for the vacancy.
However, applicants should independently confirm that they meet the current UK immigration and sponsorship requirements before applying.
For overseas applicants, criminal record certificate requirements may also apply depending on their residence history.
Security Clearance
Successful candidates must satisfy the required security requirements before appointment.
The vacancy requires:
Basic Personnel Security Standard (BPSS)
A basic Disclosure and Barring Service check is also required before appointment.
Employer
UK Health Security Agency
The UK Health Security Agency (UKHSA) is the employer for this vacancy.
Employer: UK Health Security Agency
Location: Birmingham, Leeds, Liverpool and London Canary Wharf
Country: United Kingdom
Job Details at a Glance
| Job Detail | Information |
|---|---|
| Job Title | IT Service Asset & Configuration Lead |
| Employer | UK Health Security Agency |
| Grade | Civil Service Grade 7 |
| Salary | £56,185 – £70,566 per year, pro rata |
| Contract | Permanent |
| Working Pattern | Full-time, Part-time, Job Share, Flexible |
| Working Arrangement | Hybrid |
| Locations | Birmingham, Leeds, Liverpool, London Canary Wharf |
| Closing Date | 21 September 2026 |
| Reference | 919-SH-62187473-EXT |
| Sponsorship | Skilled Worker sponsorship applicants welcome |
| Security | BPSS + DBS check |
| Interview | Face-to-face, London Canary Wharf |
Who Should Apply?
This vacancy could be particularly suitable for experienced IT professionals with backgrounds in:
- Service Asset and Configuration Management
- IT Service Management
- ServiceNow
- CMDB management
- ITIL
- Configuration Management
- Service Mapping
- IT Infrastructure
- IT Service Transformation
- SIAM
- Change Management
- Incident Management
- Problem Management
- Release Management
Candidates with strong stakeholder management skills and practical experience improving CMDB quality and ITSM processes may be particularly well suited to the role.
How to Apply
Interested candidates should review the full vacancy requirements and complete the official application.
Important: The closing date is 21 September 2026.
Applicants should ensure that their application clearly demonstrates how they meet all five Essential Criteria, particularly their ITIL/SACM experience.
Apply for the IT Service Asset & Configuration Lead position:
https://www.jobs.nhs.uk/candidate/jobadvert/K9919-26-0261/ats-direct-apply
Application Tips
Before submitting your application:
- Read all five Essential Criteria carefully.
- Tailor your supporting statement specifically to those criteria.
- Keep your supporting statement within the 1,000-word limit.
- Provide detailed information in the application form.
- Highlight relevant ServiceNow CMDB experience.
- Demonstrate your understanding of SACM and ITIL.
- Give specific examples of stakeholder engagement and influencing.
- Quantify outcomes where possible.
- Prepare for the 10-minute technical presentation.
- Confirm your eligibility for Skilled Worker sponsorship if you require sponsorship.
Frequently Asked Questions
Is this job permanent?
Yes. The position is offered on a permanent contract.
What is the salary?
The advertised salary range is £56,185 to £70,566 per year, pro rata, depending on office location and applicable Grade 7 pay scale.
Is the role hybrid?
Yes. The role is offered on a hybrid basis from UKHSA’s core headquarters.
Which locations are available?
The available core HQ locations are Birmingham, Leeds, Liverpool and London Canary Wharf.
Can applicants requiring Skilled Worker sponsorship apply?
Yes. The advert states that applicants requiring current Skilled Worker sponsorship are welcome and will be considered alongside other applicants.
Is a CV required?
Applicants cannot upload or email a CV. They must provide their employment and activity history through the application form.
How long can the supporting statement be?
The supporting statement must be no more than 1,000 words. Words beyond the limit will not be considered.
What behaviours will be assessed?
The interview will assess:
- Managing a Quality Service – Lead Behaviour
- Delivering at Pace
- Making Effective Decisions
Is there a presentation?
Yes. Candidates will be asked to prepare a 10-minute presentation focused on stakeholder engagement and demonstrating the value of configuration management or CMDB capabilities.
When does the vacancy close?
The closing date is 21 September 2026.
Important Notice
This vacancy information has been arranged from the published job advertisement. Applicants should always check the official vacancy before applying because job details, requirements, closing dates and recruitment arrangements can change.
Do not wait until the closing date to apply.