Business Support Officer – Sandwell Metropolitan Borough Council
Salary: £28,153 – £32,046 per annum
Location: Harvest View, Harvest Road, Rowley Regis, West Midlands, B65 8EJ
Contract: Permanent
Working Pattern: Part-time
Hours: 19 or 20 hours per week
Sector: Local Councils / Administration
Employer: Sandwell Metropolitan Borough Council
Reference: SAND000009474
Closing Date: 25 September 2026
Vacancies: 2 posts
Important: The original vacancy does not state that visa sponsorship or a Certificate of Sponsorship is available. Applicants should confirm their right-to-work position and any sponsorship requirements directly with the employer before applying.
Business Support Officer Job Overview
Sandwell Metropolitan Borough Council is recruiting Business Support Officers to join Harvest View, an 80-bed reablement facility in Rowley Regis, West Midlands.
The role provides an opportunity to support frontline health and social care services through professional, reliable and well-organised administrative support. The successful candidates will work alongside a busy multidisciplinary team and help ensure the smooth day-to-day operation of the service.
Two part-time permanent positions are available, offering either 19 or 20 hours per week. The working pattern operates on a rota and includes weekday evening shifts, daytime shifts and weekend working.
About Harvest View
Sandwell Metropolitan Borough Council works in partnership with South West Birmingham NHS Trust to deliver high-quality short-term care and support services for local residents.
Harvest View is an 80-bed reablement facility based in Rowley Regis. The service supports people receiving short-term care and reablement services and relies on effective administrative and operational support to maintain an efficient service.
As a Business Support Officer, you will contribute to the administrative operation of the facility while supporting colleagues, professionals, visitors and members of the public.
About the Business Support Officer Role
The Business Support Officer will provide comprehensive administrative support to help the service operate effectively.
You will be an important first point of contact for visitors, professionals and colleagues. The position requires someone who can communicate professionally, organise information accurately and manage competing priorities within a busy environment.
The successful candidate will support administrative and operational processes while ensuring that records, information and documentation are handled appropriately and confidentially.
Key Responsibilities
- Provide professional frontline administrative support to the service.
- Act as a first point of contact for visitors, professionals and colleagues.
- Manage telephone enquiries and email correspondence.
- Maintain accurate records and information systems.
- Support staff with administrative and operational processes.
- Coordinate information and documentation across teams.
- Ensure information is handled confidentially.
- Work in accordance with relevant policies and procedures.
- Provide a high standard of customer service to members of the public and professional colleagues.
- Support the effective day-to-day operation of the multidisciplinary service.
Skills and Personal Qualities
Sandwell Council is looking for an organised, motivated and proactive individual who can provide effective administrative support in a busy environment.
The successful applicant should be able to:
- Deliver excellent customer service.
- Demonstrate strong organisational and administrative skills.
- Manage competing priorities effectively.
- Work independently when required.
- Work effectively as part of a wider team.
- Communicate confidently with colleagues and professionals.
- Communicate appropriately with members of the public.
- Demonstrate strong attention to detail.
- Take a proactive approach to administrative responsibilities.
Essential Requirements
Applicants should meet the essential requirements specified in the vacancy, including:
- OCR Level 2 qualification in Word Processing or an equivalent qualification.
- GCSE Grade C/4 or above in English and Maths, or an equivalent qualification.
- A minimum of two years’ experience in an administrative or business support role.
- Experience using Microsoft Office applications, including Microsoft Word, Excel and Outlook.
Experience Required
The role requires at least two years’ experience in an administrative or business support position.
Experience should demonstrate the ability to provide organised administrative assistance, communicate effectively, manage information and work efficiently within a professional environment.
Microsoft Office Skills
Applicants must have experience using Microsoft Office applications. In particular, the vacancy identifies:
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
These skills are important for handling correspondence, records, documentation, information and day-to-day administrative communication.
Working Hours and Shift Pattern
This is a part-time position with two posts available: one position for 19 hours per week and another for 20 hours per week.
The service operates on a rota basis, meaning successful applicants must be able to work different shifts, including evenings and weekends.
The advertised working pattern includes:
- Evening shifts: typically 4:00pm to 8:00pm.
- Day shifts: typically 9:00am to 5:30pm.
- Weekend shifts: including shifts between 8:00am and 8:00pm.
Applicants should consider the rota and weekend requirements carefully before applying.
Salary
The salary for the Business Support Officer position is Band D, SCP 9-17, with a salary range of £28,153 to £32,046 per annum.
As this is a part-time role, the actual salary received will reflect the contracted hours worked.
Benefits of Working for Sandwell Council
Sandwell Metropolitan Borough Council describes itself as a values-led organisation focused on delivering services that make a meaningful difference to residents across the borough.
The council highlights a range of employee benefits, competitive remuneration and opportunities for development.
Employees contribute to services that support thousands of people across Sandwell while working within an organisation that places importance on equality, inclusion, development and professional support.
DBS and Other Checks
A DBS check is required for this position.
The role is based within a CQC-registered service, and relevant checks will therefore be undertaken as part of the recruitment process.
Applicants should be prepared to complete the required pre-employment and safeguarding checks if successful.
Visa Sponsorship and Right to Work
The original vacancy information provided by Sandwell Metropolitan Borough Council does not state that visa sponsorship or a Certificate of Sponsorship is available for this position.
Therefore, this vacancy should not be treated as a confirmed UK visa sponsorship opportunity based on the advert alone.
Applicants who require sponsorship should contact the recruiting team before applying to establish whether their circumstances can be supported and whether they meet the employer’s right-to-work requirements.
Applicants who already have the appropriate right to work in the UK should ensure that they meet all of the stated qualifications and experience requirements.
Who Can Apply?
This position may be suitable for experienced administrative and business support professionals who are looking for a permanent part-time opportunity within a local authority and health and social care environment.
The role could be particularly relevant to candidates with experience in:
- Business administration
- Administrative support
- Local authority administration
- Health and social care administration
- Customer service
- Frontline office support
- Records and information management
- Microsoft Office administration
Equality, Diversity and Inclusion
Sandwell Council states that equality, diversity and inclusion are central to its organisation and leadership.
The council welcomes applications from people from all backgrounds and aims to create a workplace where employees feel respected, supported and able to contribute fully.
Reasonable adjustments are available throughout the recruitment process and within the workplace for applicants who require additional support.
Care Leavers and Disability Confident Applicants
Applicants wishing to apply as a Care Leaver or Disability Confident candidate are asked to state this when submitting their CV, in accordance with the vacancy information.
Applicants with a disability who require assistance with submitting their CV can contact Emma Bytheway using the email address provided in the original vacancy.
Application Process
Applicants should complete and submit the application form supplied with the vacancy.
The completed application form should be submitted to:
Emma Bytheway
Email: emma_bytheway@sandwell.gov.uk
Applicants should ensure that their application clearly demonstrates how they meet the essential qualification, experience and skills requirements.
Application Deadline
Closing date: 25 September 2026.
Applicants are encouraged to apply as soon as possible because Sandwell Council states that it reserves the right to close the vacancy early if a high number of applications are received.
Job Reference
Reference: SAND000009474
How to Apply
Interested candidates should review the full vacancy information and supporting documents before submitting their application.
The original vacancy is published through WMJobs and provides access to the supporting documentation and application information.
Full details and application: Business Support Officer – WMJobs
Applicants should follow the employer’s stated application process and submit the required application form to Emma Bytheway at emma_bytheway@sandwell.gov.uk.
Frequently Asked Questions
What is the salary for the Business Support Officer role?
The advertised salary is £28,153 to £32,046 per annum, Band D, SCP 9-17. The position is part-time, so actual pay will depend on contracted hours.
How many positions are available?
There are two positions available: one for 19 hours per week and one for 20 hours per week.
Is this a permanent job?
Yes. The vacancy is advertised as a permanent part-time position.
Where is the job based?
The position is based at Harvest View, Harvest Road, Rowley Regis, West Midlands, B65 8EJ.
What are the working hours?
The role operates on a rota. Shifts include evening work, daytime work and weekends. Advertised examples include 4:00pm–8:00pm, 9:00am–5:30pm and weekend shifts between 8:00am and 8:00pm.
How much experience is required?
A minimum of two years’ experience in an administrative or business support role is required.
What qualifications are required?
The essential requirements include an OCR Level 2 qualification in Word Processing or equivalent, plus GCSE Grade C/4 or above in English and Maths or an equivalent qualification.
Is Microsoft Office experience required?
Yes. Applicants must have experience using Microsoft Office applications, including Word, Excel and Outlook.
Is a DBS check required?
Yes. A DBS check is required, together with relevant checks associated with the CQC-registered service.
Does this job offer visa sponsorship?
The original advert does not confirm visa sponsorship or a Certificate of Sponsorship. Candidates requiring sponsorship should contact the employer to confirm their eligibility and right-to-work position before applying.
When is the closing date?
The advertised closing date is 25 September 2026. However, the council may close the vacancy earlier if it receives a high number of applications.
About the Employer
Sandwell Metropolitan Borough Council is the recruiting organisation for this position. The council works to deliver services to residents across Sandwell and highlights its commitment to employee development, equality, diversity and inclusion.
Source and Disclaimer
This job information has been arranged from the original vacancy published by WMJobs on behalf of Sandwell Metropolitan Borough Council.
Job details, salary, closing dates, eligibility requirements and recruitment arrangements can change. Applicants should always check the original vacancy and supporting documents before submitting an application.