Housing Support Officer

Housing Support Officer (Trainee) – Royal Borough of Greenwich

The Royal Borough of Greenwich is recruiting Housing Support Officers (Trainee) to join its Housing Inclusion Service and help customers explore housing options and prevent homelessness.

This opportunity is suitable for people looking to start or develop their career in housing.

Key Details

• Job title: Housing Support Officer (Trainee)
• Team: Customer Access Team
• Employer: Royal Borough of Greenwich
• Location: The Woolwich Centre, London
• Working arrangement: On-site
• Salary: £32,535 – £33,987 per year
• Hours: 35 hours per week
• Contract: Fixed term, 12 months
• Vacancies: 2
• Secondment: Available to internal staff if approved

About the Role

The Housing Inclusion Service works to prevent homelessness wherever possible by exploring different housing options for people who are at risk of homelessness.

As a Housing Support Officer, you will work within the Customer Access Team and provide the first point of contact for customers through:

• In-person support
• Telephone contact
• Email

The role requires a strong commitment to providing high-quality customer care and a first-class customer service experience.

Key Responsibilities

You will work in a fast-paced and demanding environment, supporting customers while remaining organised, focused and professional under pressure.

The successful candidate will be expected to:

• Provide high-quality customer service and support.
• Assist customers with housing-related enquiries and options.
• Work effectively with partner agencies.
• Apply relevant housing legislation in the role.
• Communicate clearly with customers and partner organisations.
• Use various IT programmes and systems effectively.
• Remain calm and professional when dealing with demanding situations.

Skills and Experience

Applicants should have:

• Good knowledge of relevant housing legislation.
• Excellent written and verbal communication skills.
• The ability to work effectively with partner agencies.
• Strong customer service skills.
• Good organisational skills and the ability to work in a demanding environment.
• Confidence using IT programmes and systems.
• The ability to remain calm and professional under pressure.

The full job description and person specification should be reviewed before applying.

Application Process

Applications are assessed against the Person Specification. Candidates are shortlisted according to how well their supporting statement demonstrates that they meet the specific requirements of the role.

When completing the application, applicants should use the supporting statement section to explain how they meet each point on the Person Specification.

The employer may close the vacancy before the advertised closing date if there is a high volume of applications.

Sponsorship

The advert does not state that visa sponsorship or Skilled Worker sponsorship is available for this position. Applicants requiring sponsorship should confirm their eligibility and sponsorship position directly with the Royal Borough of Greenwich before applying.

Important Information

The advertised salary is based on a standard working week of 35 hours, unless otherwise stated.

The Royal Borough of Greenwich encourages applications from all sections of the community and aims to maintain a workforce that reflects the diversity of its community.

Candidates will also be assessed against the council’s staff values throughout the recruitment process.

Contact

For further information about the role, contact:

• Vicky.Honey@royalgreenwich.gov.uk
• Charlie.Uddin@royalgreenwich.gov.uk

Apply

Applications should be submitted through the LG Jobs / Royal Borough of Greenwich recruitment portal.