Workforce Planning Analyst

Workforce Planning Analyst – Integrated Care 24 (IC24)

Salary: £35,613 per annum
Location: Norfolk, NR7 0WF, United Kingdom
Employer: Integrated Care 24 Ltd (IC24)
Contract: Permanent
Working Pattern: Full-time
Pay Scheme: Other
Job Reference: 1574443477
Date Posted: 12 November 2026
Closing Date: 25 November 2026
Visa Sponsorship: Not stated in the job advert.

Job Overview

Integrated Care 24 (IC24) is recruiting a Workforce Planning Analyst to support workforce performance across its Integrated Urgent Care services.

This is an opportunity for an analytical professional to use workforce management systems, data analysis and forecasting techniques to improve staffing, scheduling and operational performance.

Working closely with operational leaders, Business Intelligence, IT and clinical teams, you will turn complex workforce data into practical recommendations that support effective service delivery and help ensure patients receive timely care.

Key Responsibilities

• Maintain and develop workforce management systems, including forecasting, scheduling, dashboards and reporting tools.
• Analyse workforce, operational and performance data to identify trends, risks and improvement opportunities.
• Support short, medium and long-term workforce forecasting and resource planning.
• Improve staffing schedules through effective rota planning, annual leave management, overtime forecasting and resource allocation.
• Develop and improve reporting processes, dashboards and analytical tools.
• Become a super-user of workforce planning and scheduling platforms.
• Identify opportunities to automate processes and improve reporting accuracy.
• Work collaboratively with operational, clinical, Business Intelligence and IT teams.
• Provide actionable recommendations to support operational decisions and service performance.

Requirements and Qualifications

Applicants should have:

• A degree-level qualification or equivalent relevant experience.
• Experience in workforce planning, resource planning, scheduling or contact centre operations.
• Experience using workforce management systems, ideally NICE IEX.
• Advanced Microsoft Excel skills and the ability to analyse large datasets.
• Strong knowledge of forecasting, scheduling and workforce planning methodologies.
• Excellent analytical, problem-solving and communication skills.
• Ability to translate complex data into clear recommendations.
• Strong attention to detail and the ability to manage competing priorities.
• Confidence working with stakeholders and influencing decisions through data.

Desirable Experience

• Experience in a 24/7 contact centre environment.
• Experience in rota production and workforce scheduling.
• Previous experience in healthcare, NHS 111 or urgent care services.
• Knowledge of workforce optimisation and planning best practices.

Salary and Benefits

The successful candidate will receive an annual salary of £35,613, alongside the following benefits:

• Opportunity to join the NHS Pension Scheme.
• 6.6 weeks of annual leave per year.
• Enhanced family leave provisions.
• Inclusive wellbeing benefits.
• Employee Assistance Programme.
• Free 24/7 independent counselling and occupational health support.
• Professional development opportunities.
• Free membership of the employee reward and discount platform.
• Access to the Blue Light Card and other NHS discount schemes.

About Integrated Care 24 (IC24)

Integrated Care 24 is a leading not-for-profit social enterprise providing NHS 111, GP Out of Hours, primary care and urgent care services to more than six million patients across the UK.

The organisation focuses on helping patients access safe and timely healthcare while improving operational performance through effective workforce planning and service delivery.

IC24 is committed to equal opportunities, diversity and inclusion, and welcomes applications from under-represented groups.

Important Information

Employment is subject to:

• Proof of eligibility to work in the UK.
• Satisfactory references.
• Completion of a basic DBS check.

Applicants should be aware that this is a fast-paced analytical role involving large volumes of workforce data, competing deadlines and changing operational priorities.

Application Process

Interested candidates should review the full job description and submit their applications through the official NHS Jobs recruitment portal.

Application Deadline: 25 November 2026

Employer Website:
https://careers.ic24.org.uk/