Admin Team Leader

Clinical Admin Team Leader – Maternity

Employer: Chelsea and Westminster Hospital NHS Foundation Trust
Salary: £36,943 – £44,900 per annum (including HCAS)
Band: Band 5
Location: West Middlesex Hospital, Isleworth, London
Contract: Permanent
Working Pattern: Full-time, Monday to Friday, 9am–5pm, with occasional Saturdays
Vacancies: Not specified
Closing Date: 25 November 2026
Reference Number: 289-CS-600
Visa Sponsorship: Yes – applications from candidates requiring Skilled Worker visa sponsorship are welcome and will be considered.

Job Overview

Chelsea and Westminster Hospital NHS Foundation Trust is recruiting a Clinical Admin Team Leader for its Maternity Outpatients team at West Middlesex Hospital.

This is an opportunity for an experienced healthcare administrator and people manager to lead a busy clinical administration team, ensuring efficient patient access services and high standards of patient care.

The successful candidate will oversee administrative operations, manage staff performance, organise workloads, coordinate training and support continuous service improvement.

Candidates should have extensive staff management experience, excellent communication skills and the ability to work effectively in a demanding healthcare environment.

Key Responsibilities

• Lead and manage the clinical administrative team, ensuring the effective delivery of administrative services.
• Organise workloads and ensure an appropriate distribution of responsibilities across the team.
• Recruit, induct, train and support new and existing team members.
• Conduct annual staff appraisals, set objectives and support professional development.
• Manage staff performance, attendance, conduct and development needs.
• Ensure administrative processes comply with Trust policies, procedures and quality standards.
• Monitor service performance, prepare reports and recommend improvements.
• Handle complex patient enquiries, complaints and sensitive situations professionally.
• Investigate complaints and coordinate responses in collaboration with managers, clinicians and the PALS team.
• Organise regular team meetings and communicate relevant policy updates.
• Monitor stationery, stock and departmental resources within budgetary limits.
• Support the introduction and use of new technologies across the administrative team.
• Maintain confidential staff records and ensure patient records are properly tracked.
• Promote a safe, professional and patient-focused working environment.

Essential Qualifications

• Educated to degree level or equivalent.
• Junior management qualification or equivalent experience demonstrating management competency.

Essential Experience and Skills

Applicants must demonstrate:

• Experience managing staff, including objective setting, appraisals, performance reviews and staff development.
• Experience working with clinicians and healthcare professionals at a senior level.
• Experience handling staff-related issues and patient complaints sensitively.
• Proven ability to manage people, processes, quality and productivity.
• Excellent communication and organisational skills.
• Ability to prioritise workloads, motivate colleagues and respond positively to changing service demands.

Salary and Benefits

The successful candidate will receive:

• Annual salary of £36,943 to £44,900, including High Cost Area Supplement (HCAS).
• Permanent NHS employment.
• Full-time working arrangements.
• Opportunities for professional development.
• Access to flexible working arrangements, subject to service requirements.
• The opportunity to contribute to patient-focused services within an established NHS Foundation Trust.

Visa Sponsorship

Skilled Worker visa sponsorship is available for eligible applicants.

Chelsea and Westminster Hospital NHS Foundation Trust explicitly confirms that applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside other applications.

Applicants requiring sponsorship from outside the UK can therefore apply, subject to meeting the relevant immigration and job eligibility requirements.

About the Employer

Chelsea and Westminster Hospital NHS Foundation Trust is one of England’s top-performing and safest NHS trusts.

The Trust operates Chelsea and Westminster Hospital and West Middlesex University Hospital, alongside specialist clinics across North West London.

With approximately 7,500 staff serving a diverse population of 1.5 million people, the organisation provides a wide range of clinical services, including maternity, emergency care, children’s services, HIV and sexual health services.

The Care Quality Commission rates the Trust as Good for safety, effectiveness, care and responsiveness, and Outstanding for leadership and resource use.

Application and Selection Process

Interested candidates should submit their applications through the official NHS Jobs recruitment portal.

Applicants should demonstrate their staff management experience, ability to lead administrative teams, experience handling complaints and understanding of healthcare administration.

Please note:

• The position is subject to a Disclosure and Barring Service (DBS) check.
• A six-month probationary period applies.
• Early applications are encouraged, as the vacancy may close once sufficient applications have been received.
• Candidates who do not hear back within three weeks after the closing date are likely to have been unsuccessful.

Closing Date: 25 November 2026

Employer: Chelsea and Westminster Hospital NHS Foundation Trust

Job Location: West Middlesex Hospital, Twickenham Road, Isleworth, TW7 6AF, United Kingdom.