Patient Administrator

Patient Administrator – A&E Department (Night Shifts)

Employer: Chelsea and Westminster Hospital NHS Foundation Trust
Location: Chelsea and Westminster Hospital, 369 Fulham Road, London, SW10 9NH
Salary: £31,554 – £33,270 per annum (including HCAS, pro rata)
Band: Band 3
Contract Type: Fixed-term (12 months)
Working Pattern: Part-time, nights
Working Hours: Sunday and Monday, 10:00 pm – 8:00 am, one week in every two weeks (19 hours per fortnight; average 9.5 hours per week)
Vacancies: Not specified
Closing Date: 25 November 2026
Reference: 289-CS-588
Visa Sponsorship: Not stated in the job advert.

Job Overview

Chelsea and Westminster Hospital NHS Foundation Trust is recruiting an enthusiastic and organised Patient Administrator to join its busy Accident and Emergency (A&E) Department at Chelsea and Westminster Hospital.

The successful candidate will provide a comprehensive, patient-focused administrative service, supporting a multidisciplinary healthcare team and helping ensure the smooth delivery of patient care.

The role requires someone with excellent communication and organisational skills who can work independently and as part of a team in a busy and demanding hospital environment.

The post holder will work across the Majors and Front Reception areas, providing administrative support and cross-cover where necessary.

Key Responsibilities

• Provide effective administrative support to the A&E multidisciplinary team.
• Liaise with consultants, administrative staff and healthcare professionals regarding patient appointments, referrals and medical records.
• Support the smooth running of clinics and procedure lists.
• Prepare clinic documentation and ensure patient records are available.
• Update patient information and register new referrals on the Trust’s systems.
• Book outpatient appointments and assist with patient enquiries.
• Maintain accurate medical records and use electronic tracking systems to locate and transfer case notes.
• Prepare correspondence and ensure letters are checked, signed and dispatched within agreed timescales.
• Handle telephone calls and communicate professionally with patients, GPs and other departments.
• Type urgent letters and reports when required.
• Provide appropriate information to patients when booking them in for appointments.
• Maintain confidentiality, accuracy and high standards of customer service.

Essential Requirements

Education and Qualifications

• GCSE English and Mathematics or equivalent.

Experience

• Previous experience working in an administrative role.
• Experience handling complex telephone calls.
• Ability to maintain a professional attitude in a pressured environment.
• Experience working as part of a team.

Skills and Knowledge

• Competent knowledge of Windows-based computer systems.
• Excellent written and verbal communication skills.
• Ability to prioritise and organise workloads.
• Ability to use initiative and work independently.
• Knowledge of filing systems.
• Strong attention to detail and accurate filing skills.

Personal Qualities

• Excellent interpersonal skills.
• Friendly, cheerful and helpful approach when dealing with patients and colleagues.
• Ability to work effectively within a team.
• Ability to remain calm when handling difficult situations.
• Smart and professional appearance.

About the Employer

Chelsea and Westminster Hospital NHS Foundation Trust is one of England’s top-performing and safest NHS trusts.

The Trust operates Chelsea and Westminster Hospital and West Middlesex University Hospital, alongside specialist clinics across North West London.

With approximately 7,500 staff serving a population of 1.5 million, the organisation provides a wide range of healthcare services, including emergency care, maternity, children’s services, HIV and sexual health services.

The Trust is committed to equality, diversity and inclusion and welcomes applications from candidates of all backgrounds. Flexible working requests and reasonable adjustments for disabled applicants are considered where possible.

Employment Information

• The appointment is subject to a six-month probationary period.
• Some roles may require weekend shifts across multiple sites.
• Early applications are encouraged, as the vacancy may close once sufficient applications have been received.
• Applicants who do not hear back within three weeks of the closing date are likely to have been unsuccessful.

Application and Selection Process

Interested candidates should review the full job description and person specification before applying.

Applications must be submitted online through the official NHS Jobs portal.

Closing date: 25 November 2026

Contact for Enquiries:

Team Leader: Susan Young
Email: susan.young44@nhs.net
Telephone: 020 3315 3676

Employer: Chelsea and Westminster Hospital NHS Foundation Trust
Website: https://www.chelwest.nhs.uk/