Operational Support

Operational Support – Office for National Statistics (ONS)

The Office for National Statistics (ONS) is recruiting an Operational Support professional for a permanent Civil Service position based in Newport or Titchfield (Fareham). The role offers a salary of £28,138 per year, flexible working options and access to the Civil Service Pension Scheme.

Job Summary

• Job title: Operational Support
• Employer: Office for National Statistics (ONS)
• Salary: £28,138 per year
• Location: Newport or Titchfield (Fareham), UK
• Contract: Permanent
• Job grade: Executive Officer
• Job type: Operational Delivery
• Working pattern: Full-time, part-time, flexible working or job share
• Vacancies: 1
• Reference number: 487788
• Visa sponsorship: Not available
• Closing date: 17 November 2026 at 11:55 pm

About the Office for National Statistics

The Office for National Statistics is the UK’s largest producer of official statistics. Its work covers important economic, social and demographic information, including population data, inflation, employment, earnings, crime and migration.

This role sits within the Operational Delivery Profession, which supports the delivery of essential public services. The successful candidate will help teams operate effectively by providing administrative support, coordinating activities and improving operational processes.

Key Responsibilities

As an Operational Support professional, you will support team leaders and wider teams with day-to-day activities, operational management and service delivery.

Your responsibilities will include:

• Using software and other resources to produce management information and communicate findings to key stakeholders.
• Completing and reviewing information to ensure compliance with standard operating procedures.
• Coordinating meeting agendas, scheduling meetings and distributing notes and action points.
• Monitoring agreed actions and following up to ensure they are completed.
• Building and maintaining effective working relationships across teams and forums.
• Managing shared team mailboxes and maintaining associated SharePoint sites as a site owner.
• Managing and updating user access to systems and SharePoint.
• Checking data and information for accuracy and resolving queries when necessary.
• Supporting the implementation and transition to new systems.
• Taking meeting notes and preparing documentation for ad hoc meetings.

Essential Requirements

Applicants should demonstrate the ability to:

• Communicate effectively and build relationships across teams to deliver excellent service, quality and performance.
• Plan and balance team workloads while meeting stakeholder needs, performance targets and established procedures.
• Identify problems, support colleagues in finding solutions and encourage teams to generate ideas for improvement.
• Work at pace, respond flexibly to changing priorities and manage workloads effectively.

Behaviours Assessed

The recruitment process will assess the following Civil Service behaviours:

• Seeing the Big Picture
• Communicating and Influencing
• Working Together
• Delivering at Pace

Salary and Benefits

The position offers an annual salary of £28,138, alongside a Civil Service Defined Benefit Pension Scheme.

The employer contributes £8,151 towards the pension scheme, representing an employer contribution rate of 28.97%.

Other benefits include access to the wider Civil Service benefits package and the opportunity to work in an inclusive environment that supports employee development.

Location and Working Arrangements

The position is available in Newport and Titchfield (Fareham).

ONS follows hybrid working principles, requiring employees to attend the office for approximately 40% of their working time, depending on business and role requirements. The induction for this position will take place in person.

Flexible working, part-time arrangements and job sharing are listed as available working patterns.

Visa Sponsorship and Right to Work

Important: ONS is unable to offer visa sponsorship for this position.

Applicants must have a valid right to work in the UK when employment begins. Candidates currently in the UK on a time-limited visa must have at least 18 months remaining on their visa at the point of application.

Applicants must also meet the relevant Civil Service nationality requirements and security clearance requirements.

For Security Check (SC) clearance, candidates are generally required to have been present in the UK for three consecutive years immediately before applying. Exceptions may be considered on a case-by-case basis.

Applicants who cannot meet the right-to-work, nationality or security requirements may have their applications rejected.

Application Process

The recruitment process consists of two stages.

Stage 1: Application

Applications will be assessed based on work history, CV, skills, experience and a personal statement.

Candidates must submit a personal statement of no more than 1,000 words, providing evidence against each essential criterion in the person specification.

Applicants are advised to use the STAR method (Situation, Task, Action and Result) to explain their experience and demonstrate the impact of their actions.

Separate Civil Service behaviour examples are not required at this stage.

Stage 2: Interview

Shortlisted candidates will attend an online interview through Microsoft Teams.

The interview will assess the four behaviours listed in the advert under the Civil Service Success Profiles framework.

A reserve list may be maintained for up to 12 months, and further appointments may be made from it.

Important Recruitment Dates

• Closing date: 17 November 2026
• Application sift begins: 18 November 2026
• Interviews: Week commencing 7 December 2026

These dates may change. Feedback will only be provided to candidates who attend an interview or assessment.

Inclusion and Accessibility

ONS is committed to equal opportunities and fair recruitment. As a Disability Confident Leader, the organisation welcomes applications from a wide range of candidates.

Applicants can request reasonable adjustments during the application process. Candidates who require accessible versions of recruitment documents can contact the recruitment team.

How to Apply

Interested candidates should review the full job advert and ensure they meet the right-to-work, nationality and security clearance requirements before applying.

Recruitment contact: Recruitment Operations
Email: RecruitmentOperations@ons.gov.uk

Job reference: 487788

Apply before 11:55 pm on 17 November 2026.