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Admin Support Officer

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Admin Support Officer – Ofwat (2 Vacancies)

Salary: £29,532–£35,000
Location: Birmingham (B5 4UA) or London (E14 4HD)
Contract: Fixed-term until December 2027, with the possibility of an extension. Loans and secondments are also considered.
Working pattern: Full-time, part-time, flexible working or job share
Number of vacancies: 2
Job reference: 484994
Closing date: 27 October 2026, at 11:55 pm
Visa sponsorship: Not stated in the advert. Applicants should confirm eligibility and sponsorship availability directly with Ofwat before applying.

About the Role

Ofwat, the Water Services Regulation Authority, is recruiting two Admin Support Officers to join its Executive Office, Board Secretariat & EA Team.

Ofwat regulates the water sector in England and Wales. The organisation is working with government and other regulators on changes to the future of water governance, while continuing to hold water companies accountable and protect the interests of customers, communities and the environment.

As an Admin Support Officer, you will provide essential administrative support to Directors and their teams, helping meetings, schedules, travel arrangements and everyday office activities run smoothly. You will work with colleagues across the organisation and communicate with external stakeholders in a busy, fast-moving environment.

This opportunity may suit an organised, proactive and dependable person who can manage competing priorities, communicate professionally and deliver a high standard of administrative support.

Key Responsibilities

Your duties will include:

  • Managing diaries for Directors and other colleagues, prioritising appointments and resolving scheduling conflicts.
  • Organising internal and external meetings, including invitations, meeting rooms, virtual links, agendas and papers.
  • Booking business travel and accommodation, ensuring arrangements are accurate and cost-effective.
  • Providing day-to-day administrative support and following tasks through to completion.
  • Monitoring shared inboxes, directing enquiries and escalating urgent or sensitive matters.
  • Preparing, formatting and checking documents, correspondence and presentations.
  • Maintaining accurate records and handling confidential information appropriately.
  • Building professional relationships with colleagues and external stakeholders.
  • Working collaboratively with other team members and providing cover to maintain a reliable administrative service.

Essential Requirements

Applicants should demonstrate the following experience and skills:

  • Experience in a fast-paced administrative role within the Civil Service or wider public sector.
  • The ability to build effective working relationships and communicate clearly with internal and external stakeholders.
  • Flexibility and the ability to work under pressure while managing competing demands.
  • A proactive approach, including anticipating needs and following up on outstanding actions.
  • Strong IT skills, including Microsoft Outlook, Word, Excel, PowerPoint and Teams, with the ability to learn new systems.
  • Excellent attention to detail, sound judgement and discretion when handling sensitive information.

Successful candidates will also be assessed against Ofwat’s Framework for Success attributes, including delivering outcomes, promoting collaboration and being an adaptable thinker.

Salary and Benefits

The advertised salary is £29,532–£35,000. Applicants should consult the candidate pack for further details about the salary and pension arrangements.

Benefits include:

  • Employer pension contributions.
  • 25 days of annual leave, increasing to 30 days with each year of service.
  • Bank holidays and an additional 2.5 days of privilege leave.
  • Flexible working arrangements.
  • Discounts on retail, entertainment, holidays, insurance and gym memberships.
  • Paid membership fees for relevant professional bodies.
  • Up to three volunteering days per year.
  • Shared parental leave and pay, plus enhanced sick pay.
  • Training, development and wellbeing opportunities.
  • Cycle-to-work scheme and season ticket loan.
  • Free eye tests and a contribution towards glasses or contact lenses for eligible VDU users.

Application Process

Applications must be submitted through the Civil Service Jobs website. Candidates will need to create an account and complete an application form, including a CV and personal statement.

Your personal statement should specifically address these two lead criteria:

  1. Your experience working in a fast-paced administrative role within the Civil Service or wider public sector.
  2. Your ability to build effective working relationships and communicate clearly and professionally with a range of internal and external stakeholders.

At the initial sift, applications will be assessed against these two criteria. Candidates progressing to interview will be assessed against the essential skills, experience, knowledge and attributes.

Interviews will take place through Microsoft Teams. Candidates will receive a selection of attribute-based questions in advance. A second interview may be required, and a reserve list may be established for 12 months.

Selection timetable:

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  • Closing date: 27 October 2026.
  • Application sift: Week commencing 2 November 2026.
  • Interviews: Week commencing 9 November 2026.

Late applications will not be considered.

Eligibility and Security Checks

The vacancy is open to specified groups, including eligible UK and Irish nationals, certain Commonwealth nationals with the right to work in the UK, and qualifying EU and other nationals who meet the published nationality requirements.

Successful candidates must undergo a basic or equivalent criminal record check and the Baseline Personnel Security Standard checks.

Important: The advert does not confirm visa sponsorship. Applicants who require Skilled Worker sponsorship should contact Ofwat to establish whether sponsorship is available for this position before applying.

How to Apply

Apply through the official Civil Service Jobs listing:

For recruitment enquiries or reasonable adjustments, contact recruitment@ofwat.gov.uk.

Source: Ofwat, advertised through Civil Service Jobs.
Job reference: 484994.

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