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Support Officer

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Support & Information Officer (Scotland) – The Electoral Commission

Location: Edinburgh, Scotland
Salary: £31,549–£33,126 per year
Contract: Permanent
Working pattern: Full-time
Vacancies: 1
Reference: 485867
Closing date: 20 October 2026 at 8:45 am (the advert also specifies 23:59; check the application portal to confirm the deadline).

Visa sponsorship: Not stated in the job advert. Applicants requiring Skilled Worker visa sponsorship should contact the recruitment team to confirm eligibility before applying.

About the Electoral Commission

The Electoral Commission is the UK’s independent body responsible for overseeing elections and regulating political finance. Its work focuses on maintaining public trust, encouraging participation and protecting the integrity of the democratic process.

The Commission is expanding its workforce and developing how it delivers essential services. This position will support its work in Scotland, helping voters and electoral stakeholders access accurate information and guidance.

About the Role

The Support & Information Officer will be a key point of contact for members of the public and electoral stakeholders. The role combines public enquiries, administration, communications and organisational support to help the Scotland team deliver its responsibilities effectively.

The successful candidate will help provide clear information, maintain accurate records, coordinate activities and support engagement with people involved in the electoral process.

Key Responsibilities

The main duties include:

  • Responding to enquiries by telephone, email and letter, while recording interactions in line with established procedures.
  • Providing information and guidance to electoral administrators, political parties, candidates, election agents and campaigners.
  • Organising meetings and events, preparing minutes and providing secretariat support.
  • Maintaining information resources and supporting the organisation of team activities.
  • Assisting with financial administration, travel bookings, accommodation and general office requirements.
  • Supporting newsletters, internal communications and wider engagement activities.

This position offers opportunities to develop transferable skills in customer service, stakeholder engagement, communications and business administration.

Essential Skills and Experience

Applicants should be able to demonstrate:

  • Experience communicating complex information clearly to members of the public or other stakeholders.
  • Ability to use and maintain information resources, including databases and spreadsheets.
  • Experience organising meetings or events.
  • Experience supporting communications activities, such as preparing and distributing newsletters.
  • Ability to manage competing tasks and prioritise workloads effectively.
  • Strong attention to detail and a methodical approach to work.

Knowledge of the electoral system and political structures in Scotland and across the UK is desirable but not essential.

Salary and Benefits

The salary is £31,549–£33,126 per year, with a working-from-home allowance.

Additional benefits include:

  • Civil Service pension with an employer contribution of 28.97%.
  • 28 days of annual leave, increasing to 30 days, plus bank holidays.
  • Flexible and hybrid working, with a minimum of 40% office attendance.
  • Study support for professional qualifications.
  • Learning and development opportunities.
  • Cycle-to-work scheme and eye-care vouchers.
  • A modern Edinburgh office with an on-site gym and nearby shops, cafés and transport links.

Working Arrangements and Location

The role is based at the Electoral Commission’s Quay building in Fountainbridge, Edinburgh. The office is approximately a 12-minute walk from Haymarket railway station and is served by bus and tram connections.

The position follows a hybrid working model, requiring employees to work from the office at least 40% of the time.

Application and Selection Process

Applicants should submit an application through the Electoral Commission’s recruitment portal.

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Important: An anonymised CV is required. Your CV must not include your name, address, telephone number, email address, date of birth, photograph or other personal identifiers. Educational dates should also be removed, and primary education details are not required.

Your CV should include your employment history, employers, employment dates, explanations for any gaps, and details of your responsibilities and achievements. Applications containing personal identifying information may not be considered.

The recruitment process is designed to be fair and inclusive. Disabled applicants who meet the essential criteria may be prioritised for interview under the Disability Confident commitment, subject to the Commission’s recruitment arrangements.

Key dates:

  • Application deadline: 20 October 2026
  • Interview date: 2 November 2026
  • Anticipated start date: 7 December 2026

Interviews may take place virtually through Microsoft Teams. Successful candidates will be required to complete a standard criminal record check and relevant baseline personnel security checks.

Nationality and right-to-work requirements: The vacancy is open to specified groups, including UK and Irish nationals, eligible Commonwealth nationals with the right to work in the UK, and certain other applicants who meet the stated nationality requirements. Check the official advert to confirm your eligibility.

Apply here: https://ce1002li.webitrent.com/ce1002li_webrecruitment/wrd/run/ETREC179GF.open?WVID=933737003x&VACANCY_ID=5674591zTR

Contact Information

For recruitment enquiries, contact the Talent Acquisition Team:

Email: recruitment@electoralcommission.org.uk

Source

The Electoral Commission vacancy published on Civil Service Jobs.

 

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