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Part-Time Medical Receptionist Jobs at Thornbury Road Centre for Health – £12.71 per Hour

Thornbury Road Centre for Health is recruiting a Part-Time Medical Receptionist to support its busy GP practice in Isleworth, London. The successful candidate will help manage patient appointments, respond to enquiries, maintain medical records and provide reception and administrative support.

This permanent opportunity may suit applicants with reception, administration or customer service experience who are interested in working in a patient-centred healthcare environment.

Job Summary

  • Job Title: Medical Receptionist
  • Employer: Thornbury Road Centre for Health
  • Salary: £12.71 per hour
  • Location: Thornbury Road, Isleworth, TW7 4HQ
  • Contract: Permanent
  • Working Pattern: Part-time, flexible working
  • Advertised Hours: 25 hours per week
  • Usual Working Hours: Monday to Friday, 1:30 pm to 6:30 pm
  • Additional Shifts: One or two Saturdays or Sundays per month, with variable hours
  • Flexibility: Must be available to cover staff leave, with shifts potentially between 7:00 am and 6:30 pm
  • Reference Number: A5040-26-0003
  • Date Posted: 16 October 2026
  • Closing Date: 13 November 2026
  • Visa Sponsorship: Not stated in the job advert; applicants should confirm eligibility directly with the employer.

About the Role

Thornbury Road Centre for Health is a busy, friendly GP practice seeking a compassionate, motivated and adaptable receptionist to join its team.

The role involves regular contact with patients, healthcare professionals and administrative colleagues. The successful applicant will help ensure patients receive a professional, welcoming and efficient service while supporting the day-to-day running of the practice.

Although the advertised position is for 25 hours per week, applicants must be willing to work additional hours when required. Flexibility is particularly important for covering staff absences and working occasional weekend shifts.

Please note: This is an on-site position. Remote working is not available.

Key Responsibilities

The Medical Receptionist will undertake a range of reception and administrative duties, including:

  • Answering telephone calls and responding to patient enquiries professionally.
  • Managing appointment requests made by telephone, in person and online.
  • Welcoming patients and directing them to appropriate services.
  • Monitoring and responding to the practice’s general email account.
  • Opening and closing the practice and providing lunch-break cover.
  • Registering new and temporary patients and updating demographic information.
  • Entering information into patient records and maintaining accurate documentation.
  • Using SystmOne to process clinical letters and other medical documents.
  • Scanning correspondence and attaching documents to patient records.
  • Obtaining hospital results and relevant documentation when required.
  • Arranging patient transport and interpreter services.
  • Completing basic referrals under clinical instructions.
  • Supporting patient recall activities, including Diabetes and Chronic Kidney Disease (CKD) searches.
  • Contacting patients to arrange appointments and follow-up care.
  • Assisting colleagues with administrative tasks and covering staff absences.
  • Maintaining a clean, tidy and organised reception area.
  • Monitoring reception equipment, supplies and relevant checks.
  • Recording significant events and reporting concerns appropriately.
  • Participating in audits, training and practice improvement activities.
  • Maintaining mandatory training and complying with confidentiality requirements, policies and procedures.

The postholder will work closely with clinical and administrative colleagues to help maintain a high standard of patient care and service delivery.

Requirements and Qualifications

Essential requirements

Applicants should have:

  • A good standard of education.
  • Basic IT skills.
  • Previous experience in reception, administration or customer service.
  • Experience dealing with members of the public.
  • Good verbal and written communication skills.
  • Strong interpersonal and organisational abilities.
  • The ability to prioritise tasks, multitask and work under pressure.
  • A flexible and adaptable approach to work.
  • The ability to work effectively as part of a team.

Desirable experience and qualifications

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The following would be advantageous:

  • Previous experience as an NHS receptionist or in a GP practice.
  • Experience using SystmOne or a similar clinical record system.
  • A medical receptionist or relevant healthcare qualification.
  • Experience in a patient-facing or patient-centred role.

The employer indicates that previous NHS receptionist experience is preferred, rather than an essential requirement.

Salary and Benefits

The advertised benefits include:

  • Pay of £12.71 per hour.
  • Company pension.
  • Employee discount.
  • Free flu vaccinations.
  • Free parking and on-site parking.

The role offers permanent employment on a part-time basis, with flexible working arrangements subject to the practice’s operational requirements.

See also Commercial

Working Hours and Flexibility

The usual shift pattern is Monday to Friday, from 1:30 pm to 6:30 pm.

Applicants must also be prepared to:

  • Work additional hours to cover staff leave.
  • Work flexible shifts between 7:00 am and 6:30 pm when required.
  • Work an additional Saturday or Sunday once or twice per month.
  • Accommodate variable weekend shift times.

Candidates should consider these requirements before applying, as flexibility is an important part of the position.

Is Visa Sponsorship Available?

Visa sponsorship is not confirmed in the published job advert.

The advert does not state that Thornbury Road Centre for Health offers Skilled Worker visa sponsorship for this position. Applicants who require sponsorship should contact the practice directly to confirm whether sponsorship is available before applying.

Do not assume that the role qualifies for sponsorship simply because it is based in a GP practice.

Application Process

Interested applicants should submit their applications through the official NHS Jobs website.

The employer advises that it may close the vacancy earlier than the advertised deadline if it receives a high volume of applications. Applicants are therefore encouraged to apply as soon as possible.

If you have not received any communication within two weeks of the closing date, the employer advises that you should assume your application will not be progressed.

Closing date: 13 November 2026

Employer Contact Details

For questions about the vacancy, contact:

  • Contact Person: Phillip Crosdale, Senior Administrator
  • Email: p.crosdale@nhs.net
  • Telephone: 020 8630 1036
  • Employer Website: Thornbury Road Medical Practice

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