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Digital Support Executive Officer – Parole Board

The Parole Board is recruiting a Digital Support Executive Officer to provide first-line IT support and help deliver digitalisation projects. This is an opportunity for someone interested in building a career in IT, with full training provided to the successful candidate.

Job Overview

  • Job Title: Digital Support Executive Officer
  • Employer: Parole Board
  • Salary: £28,605–£35,040
  • Location: 10 South Colonnade, Canary Wharf, London, E14 4BB
  • Contract Type: Fixed-term, up to 2 years
  • Working Pattern: Full-time
  • Job Grade: Executive Officer (EO)
  • Number of Vacancies: 1
  • Reference Number: 486771
  • Job Reference: 23312
  • Closing Date: 2 November 2026 at 11:55 pm
  • Visa Sponsorship: Not stated in the job advert. Applicants should confirm eligibility and sponsorship arrangements with the recruitment team before applying.

About the Parole Board

The Parole Board is an independent, court-like body responsible for deciding whether prisoners can be safely released. Public safety is its priority, and decisions are made by assessing the risk a prisoner may pose following release.

The organisation has approximately 150 staff based at its London head office and around 300 Parole Board members across the UK. It supports flexible working, staff development and learning opportunities, including apprenticeships.

About the Role

The Digital Support Executive Officer will be part of the IT team within the Transformation Hub. The successful candidate will provide first-line technical support to Parole Board members and staff, including those working remotely.

The role also involves managing requests for transcripts, supporting digitalisation projects and helping ensure that IT services run smoothly.

Full training will be provided in all areas of the role.

Main Duties and Responsibilities

  • Provide first-line IT support by responding to telephone calls and technical support requests.
  • Manage the online ticketing system, ensuring tasks are logged, prioritised and assigned appropriately in collaboration with IT engineers.
  • Identify customer issues, clarify information and raise requests when necessary.
  • Troubleshoot and resolve technical problems where appropriate.
  • Provide remote IT support to Parole Board members and staff.
  • Support the administration of Member and Secretariat SharePoint sites.
  • Work with the IT team to identify and report recurring issues, trends and user behaviours.
  • Provide technical support during public hearings and other business-critical events.
  • Participate actively in IT projects of varying size and complexity.
  • Provide additional IT support to staff when required.
  • Undertake other relevant duties and projects assigned by the Line Manager and Senior IT Lead.

Essential Skills and Experience

Applicants should demonstrate:

  • An interest in developing a career in IT.
  • Experience working in an environment involving multiple stakeholders.
  • The ability to adapt quickly to different systems and processes.
  • Strong communication skills, including the ability to explain technical issues in plain English.
  • Effective problem-solving skills.
  • The ability to prioritise and manage a high volume of emails.
  • The ability to build positive working relationships with staff, partner agencies and other stakeholders.
  • The ability to work independently and as part of a team while maintaining resilience.

Desirable Skills

The following would be advantageous:

  • Knowledge or experience of Microsoft SharePoint.
  • Familiarity with Microsoft Office 365 and Azure.
  • Experience handling first-line or second-line IT support queries.

These are desirable skills rather than stated essential requirements.

Training and Development

Full training will be provided to the successful candidate across all areas of the role. The Parole Board also supports staff learning and development, including opportunities to participate in apprenticeships and wider professional learning.

This could be a suitable opportunity for someone looking to develop practical IT support experience and progress within the technology field.

Salary and Benefits

The successful candidate will receive a salary of £28,605–£35,040, depending on the applicable salary arrangement.

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Other benefits include:

  • Civil Service pension with an employer contribution of 28.97%.
  • Annual leave and public holidays.
  • Access to learning and development opportunities.
  • Flexible working options to support work-life balance.
  • An inclusive working environment that promotes diversity.
  • Season Ticket Advance.

The advertised employer pension contribution is worth noting: the vacancy states that the Parole Board contributes £8,286 towards the pension for a salary of £28,605.

Selection Process

The recruitment process uses the Civil Service Success Profiles framework and assesses behaviours, experience and strengths.

Applicants will be assessed against the following behaviours:

  • Managing a Quality Service: Application and interview.
  • Changing and Improving: Interview.
  • Delivering at Pace: Interview.

At the initial sift, applications will be assessed against behaviours and experience. If a large number of applications are received, the recruiter may conduct an initial sift using the lead behaviour listed first in the advert.

Candidates invited to interview must bring photographic identification and two documents proving their address, dated within the previous three months. Failure to provide these documents may result in an offer being withdrawn.

Security Requirements

The successful applicant must pass the required pre-employment security checks, including a Basic Check or equivalent criminal record check. Baseline Personnel Security Standard checks also apply to people working with government assets.

Eligibility and Right to Work

The vacancy is broadly open to eligible UK nationals, Irish nationals, qualifying Commonwealth nationals with the right to work in the UK, and certain other nationalities and immigration-status groups specified in the official advert.

See also Public Health

Applicants must review the nationality requirements and ensure they meet the Civil Service eligibility criteria before applying.

Visa sponsorship is not confirmed in the advert. International applicants who require sponsorship should contact the recruitment team to clarify their eligibility.

Application / Selection Process

Interested applicants should read the full job description and confirm that they meet the eligibility requirements before submitting an application.

Closing date: 2 November 2026 at 11:55 pm.

For recruitment enquiries, contact:

  • Email: moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
  • Telephone: 0345 241 5359

For further information about recruitment, benefits and allowances, visit the Ministry of Justice Candidate Information Page.

Important Information for Applicants

Applications must be truthful and based on your own experience. The Civil Service permits the use of artificial intelligence as an application aid, but examples and statements must remain factually accurate and reflect the applicant’s genuine experience.

 

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