Support Officer

Administrative Support Officer – Home Office (Permanent) | £34,920 per Year | Croydon, UK

UK Based Applicants Only

The Home Office is recruiting an Administrative Support Officer to join its Immigration Enforcement team in Croydon. This permanent Civil Service position offers a £34,920 annual salary, flexible working options, an excellent Civil Service pension, and outstanding career development opportunities.

Job Overview

Position: Administrative Support Officer

Employer: Home Office

Reference Number: 473242

Location: Croydon, England, United Kingdom

Salary: £34,920 per year

Job Grade: Administrative Officer (AO)

Contract Type: Permanent

Business Area: Immigration Enforcement

Job Type: Operational Delivery

Working Pattern: Full-time, Part-time (minimum 30 hours), Compressed Hours

Vacancies: 1

Application Deadline: 11:55 PM (UK Time), Wednesday, 12 August 2026

About the Role

The Home Office is seeking a highly organised Administrative Support Officer to provide vital administrative and coordination support within the Immigration Enforcement Licensing Compliance Team.

The successful candidate will manage correspondence, coordinate with local authorities and police forces, maintain accurate records, prepare documentation, and support licensing enforcement activities that help ensure compliance with UK immigration laws.

Key Responsibilities

• Manage the team’s shared mailbox and respond to enquiries promptly.
• Liaise with Home Office teams, local authorities, and police forces.
• Submit requests for premises licence information.
• Prepare and redact review packs.
• Coordinate the dispatch and tracking of review packs.
• Maintain accurate records using PRONTO and other systems.
• Ensure administrative processes are completed accurately and on time.
• Support licensing compliance operations across Immigration Enforcement.

Essential Requirements

Applicants should have:

• Excellent stakeholder engagement skills.
• Strong written and verbal communication skills.
• High attention to detail.
• Ability to work efficiently under pressure.
• Confidence communicating with internal and external stakeholders.
• Willingness to learn new systems and procedures.
• Strong organisational and time-management skills.

Desirable Skills

• Knowledge of UK immigration systems.
• Experience with compliance or enforcement processes.

Behaviours Assessed

• Managing a Quality Service
• Working Together
• Delivering at Pace
• Changing and Improving

Salary and Benefits

Successful candidates will receive:

• £34,920 annual salary.
• Civil Service Pension with 28.97% employer contribution.
• 25 days annual leave, increasing to 30 days with service.
• Eight public holidays plus one privilege day.
• Flexible and hybrid working opportunities (subject to business needs).
• Learning and development programmes.
• Performance reward scheme.
• Career progression within the Home Office.

Recruitment Process

Applicants will complete:

1. Civil Service Verbal Test.
2. Online application.
3. Personal Statement (maximum 500 words).
4. Application sift.
5. Behaviour and Strength-based interview.

Interview Location: Croydon, United Kingdom.

Security Requirements

Successful applicants must:

• Pass a Criminal Record Check.
• Obtain Security Check (SC) clearance.
• Complete Baseline Personnel Security Standard (BPSS) checks.
• Pass the Home Office Integrity Check.

Nationality Requirements

Applicants must meet the Civil Service nationality requirements and already have the legal right to work in the United Kingdom.

Visa Sponsorship

Visa sponsorship is not mentioned for this position. Applicants should already possess the legal right to work in the UK before applying.

Why Join the Home Office?

This role offers the opportunity to contribute to national security and immigration enforcement while building a rewarding Civil Service career with excellent pay, generous benefits, flexible working arrangements, and continuous professional development.

How to Apply

Applications must be submitted through the Civil Service Jobs website before:

11:55 PM (UK Time), Wednesday, 12 August 2026

Complete both the online verbal assessment and your application before the deadline.