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Casual Visitor Experience Assistant – Rugby Borough Council

Salary: £14.88 per hour
Location: Town Hall, Evreux Way, Rugby, CV21 2RR
Employer: Rugby Borough Council
Job Type: Casual
Working Pattern: Variable hours, including weekdays, weekends and Bank Holidays
Contractual Hours: 37 hours listed, but actual casual hours vary and are not guaranteed
Region: Rugby, Warwickshire
Job Reference: REQ000997
Date Posted: 22 October 2026
Closing Date: 11 November 2026
Interview Dates: 19 and 20 November 2026
Visa Sponsorship: Not stated in the job advert.

About the Role

Rugby Borough Council is looking for enthusiastic and reliable Casual Visitor Experience Assistants to join the team at Rugby Art Gallery & Museum and the Visitor Centre.

These public spaces welcome visitors to the centre of Rugby. You will play an important role in providing excellent customer service, helping visitors feel welcome and ensuring they have a positive experience.

The council is recruiting additional staff to join its existing pool of casual workers, who may be called upon at short notice to cover staffing needs.

Key Responsibilities

  • Welcome visitors to the Art Gallery, Museum and Visitor Centre.
  • Provide friendly, professional and helpful customer service.
  • Help create a positive and enjoyable experience for visitors.
  • Communicate effectively with members of the public.
  • Respond flexibly to service requirements and short-notice requests for cover.
  • Support visitor services across weekdays, weekends and Bank Holidays as required.

Requirements and Skills

The successful candidate should be:

  • An excellent communicator.
  • Proactive and willing to take initiative.
  • Flexible and reliable.
  • Committed to providing a high standard of customer service.
  • Comfortable working in a public-facing environment.

Please refer to the official job profile for the complete list of duties and any additional requirements.

Salary and Working Hours

The role pays £14.88 per hour.

This is a casual position, meaning working hours will depend on the needs of the service. Staff may be contacted at short notice to provide cover on weekdays, weekends and Bank Holidays.

Although 37 contractual hours are listed in the vacancy details, the advert specifically states that hours are variable and not guaranteed.

Location

The successful applicants will work across Rugby Art Gallery & Museum and the Visitor Centre, with the listed location being:

Town Hall, Evreux Way, Rugby, Warwickshire, CV21 2RR.

Visa Sponsorship

The job advert does not state whether Rugby Borough Council can offer Skilled Worker visa sponsorship or a Certificate of Sponsorship (CoS).

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Applicants who require sponsorship should contact the recruitment team directly to confirm eligibility before applying.

Informal Enquiries

For an informal discussion about the position, contact the Visitor Services Team Leader on 01788 533213.

For assistance with the online application process, contact 01788 533564 or email recruitment@rugby.gov.uk.

How to Apply

Applications must be submitted online through the official Rugby Borough Council recruitment website.

Applicants are encouraged to apply early because the council reserves the right to close the vacancy before the advertised closing date if it receives a large number of applications.

Please note that the online recruitment system is unavailable for scheduled maintenance on Sundays between 10 am and 11 am.

Closing date: 11 November 2026

Interview dates: 19–20 November 2026

 

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