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Parking Administration Officer

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Parking Administration Officer

Employer: Malvern Hills and Wychavon District Councils
Location: Pershore, Worcestershire, England
Salary: £26,847 – £29,542 per annum
Contract: Permanent
Job Type: Full-time
Working Hours: 37 hours per week, Monday to Friday, 9:00 am – 5:00 pm
Working Pattern: Standard, office-based with some agile working
Sector: Local Government / Administration
Visa Sponsorship: Not available for candidates who do not already have the right to work in the UK
Closing Date: Sunday, 8 November 2026
Interview Date: Wednesday, 18 November 2026
Job Reference: WMHDC/TP/146/445

About the Role

Malvern Hills and Wychavon District Councils are recruiting a Parking Administration Officer to join their Parking Services Administration Team, which supports services across eight councils.

This is an opportunity for someone looking to develop a career in administration while gaining experience in customer service, investigations, regulatory processes and decision-making. Structured training and practical experience will be provided to help the successful candidate develop the necessary skills and knowledge.

The role requires a professional approach, strong attention to detail and the ability to deliver accurate work within strict statutory deadlines.

You will review parking-related correspondence, assess appeals and evidence, and register unpaid Penalty Charge Notices as debts through the Traffic Enforcement Centre. You will also ensure that statutory procedures are followed correctly and within the required timeframes.

Previous experience in parking services, civil enforcement, debt recovery, legal administration, appeals handling, local government or a similar regulatory environment would be beneficial. However, full training will be provided.

Key Responsibilities

  • Review and assess parking-related correspondence as part of the appeals process.
  • Examine evidence objectively and make consistent decisions in line with relevant legislation, policies and guidance.
  • Register unpaid Penalty Charge Notices as debts through the Traffic Enforcement Centre.
  • Ensure statutory processes are completed accurately and within strict deadlines.
  • Use relevant IT systems to manage administrative tasks and maintain accurate records.
  • Communicate professionally with customers and other relevant parties.
  • Organise and prioritise workloads to meet deadlines and maintain high service standards.

About You

The successful candidate should demonstrate the following skills and qualities:

  • Strong analytical and investigative skills, including the ability to interpret evidence and legislation.
  • Confidence using IT systems and the ability to learn new software and procedures quickly.
  • The ability to work independently and contribute effectively within a team.
  • Excellent attention to detail, accuracy and consistency in administrative work.
  • Strong written and verbal communication skills, including telephone communication.
  • The ability to remain calm, organised and professional under pressure.
  • Effective planning, organisation and workload prioritisation skills.
  • A commitment to delivering high-quality customer service.

Experience in a relevant administrative or regulatory role would be an advantage, but previous parking services experience is not essential because training will be provided.

Salary and Employee Benefits

The councils offer a range of employee benefits, including:

  • Competitive salary: £26,847 – £29,542 per annum.
  • Pension: Excellent pension scheme with employer contributions.
  • Annual leave: Generous annual leave entitlement, with options to purchase additional leave.
  • Training and development: A committed training programme and opportunities to develop new skills.
  • On-site nursery: 20% staff discount.
  • Fitness benefits: Discounted gym and swimming membership.
  • Health and wellbeing: Wellbeing support and a free Employee Assistance Programme, including access to counselling services.
  • Cycle to Work: Access to the Cycle to Work scheme.
  • Employee discounts: Discounts with various companies, including EE and the Kaarp discount scheme.

Working Arrangements

This is a permanent, full-time position based on 37 hours per week, Monday to Friday, from 9:00 am to 5:00 pm.

The councils value face-to-face communication, collaboration and connection. Therefore, all roles have an office-based requirement, although some agile working is available as part of the role.

Visa Sponsorship and Right to Work

Important: Wychavon District Council does not currently offer visa sponsorship to candidates who do not already have the right to work in the UK.

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Applicants who require employer sponsorship to work in the UK should take this restriction into account before applying.

Application and Selection Process

Interested candidates should apply through the official WM Jobs vacancy page. Review the full job description and employee benefits documents before submitting an application.

  • Closing date: Sunday, 8 November 2026.
  • Interview date: Wednesday, 18 November 2026.
  • Previous applicants: Previous applicants for this role do not need to apply again.
  • Early closure: If the council receives a high volume of applications, it may close the vacancy and interview candidates earlier than advertised.

For further information about the position, contact Laura Taylor on 01386 565243.

Official application link:
https://www.wmjobs.co.uk/job/280112/parking-administration-officer/

Additional documents:

Apply Now

To learn more about the Parking Administration Officer role, check the eligibility requirements and submit your application before the closing date.

 

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