Account Manager

Account Manager, MP Services – Remote UK Job

Employer: Independent Parliamentary Standards Authority (IPSA)
Salary: £34,110 – £37,110 per year
Location: Remote working anywhere in the UK
Contract: Permanent
Working pattern: Full-time
Number of vacancies: 1
Closing date: 15 November 2026 at 11:55 pm
Job reference: 487776
Visa sponsorship: Not stated in the job advert. Applicants requiring sponsorship should contact IPSA to confirm eligibility before applying.

About the Role

The Independent Parliamentary Standards Authority (IPSA) is recruiting an Account Manager for its MP Services team. This is a permanent, UK-wide remote working opportunity for someone with strong customer service, relationship management, analytical and problem-solving skills.

IPSA supports MPs and their staff with parliamentary and constituency office funding, budget management, property arrangements and other essential services. As an Account Manager, you will help customers understand the rules, make informed funding decisions and manage their offices effectively while ensuring public money is used appropriately.

You will work alongside colleagues across Payroll Services, Service Quality, Finance Business Partnering and Standards to deliver a consistent, high-quality service.

Key Responsibilities

• Provide reliable, high-quality support and guidance to MPs and their staff on IPSA’s systems, services and processes.
• Manage daily customer enquiries and requests within agreed service-level deadlines.
• Advise on funding access, budget management and property rental registration.
• Build effective working relationships and understand the needs and challenges of assigned MPs and their staff.
• Identify potential risks, challenge decisions constructively and escalate concerns when necessary.
• Use data and customer insights to identify trends and improve service delivery.
• Contribute to testing and developing new services, processes and improvements.
• Work collaboratively with internal teams and external stakeholders to provide joined-up support.
• Demonstrate IPSA’s values of staying connected, seeing the bigger picture, being open, doing the right thing and making a difference.

Essential Skills and Experience

Applicants should demonstrate:

• Experience working in complex, customer-facing environments and building trusted relationships.
• Strong communication and interpersonal skills, including the ability to handle difficult conversations sensitively.
• Coaching and influencing skills to help customers make informed, principles-based decisions.
• Analytical and problem-solving abilities, with financial literacy and attention to detail.
• The ability to use data and insights to identify trends and improve performance.
• Integrity and a commitment to making fair, responsible decisions.
• A collaborative approach to working across teams and supporting shared objectives.
• Flexibility, initiative and the ability to work independently while remaining connected to colleagues and customers.

Salary and Benefits

The successful candidate will receive a salary of £34,110 to £37,110 per year, alongside a range of benefits.

Benefits include:

• Civil Service pension with an employer contribution of 28.97%.
• 25 days of annual leave, plus bank holidays, increasing by one day each year up to 30 days.
• The option to purchase additional annual leave.
• Remote working from anywhere in the UK, with occasional travel to the London office for team meetings.
• Flexible working arrangements.
• Coaching, learning and development opportunities.
• Enhanced family leave provisions.
• Employee Assistance Programme and access to a Mental Health First Aid network.
• Season ticket and rent deposit loans.
• Cycle-to-work scheme.
• Volunteering days and additional personal time.
• Inclusive workplace networks and opportunities to contribute to organisational improvements.
• Workplace awards recognising innovation and contributions to IPSA’s values.

Location and Working Arrangements

This role offers remote working anywhere in the UK. Occasional travel to IPSA’s London office may be required for team meetings.

The position is advertised as full-time and permanent.

Application and Selection Process

Applications should be submitted through the employer’s online recruitment platform.

If IPSA receives a high volume of applications, initial telephone interviews may be conducted. Successful candidates will then progress to a final competency-based interview.

Interviews will take place virtually through Microsoft Teams. Candidates should have access to a secure Wi-Fi connection and a private space. The process may also include a short task or presentation.

Important dates:

• Application deadline: 15 November 2026 at 11:55 pm.
• Shortlisting: Week commencing 16 November 2026.
• Interviews: Week commencing 30 November 2026.

Candidates are encouraged to apply before the deadline. Interview or assessment feedback will only be provided to candidates who attend.

Security checks: Successful applicants must undergo a basic or equivalent criminal record check, Counter-Terrorist Check (CTC) security vetting and Baseline Personnel Security Standard (BPSS) checks.

Nationality and Right-to-Work Requirements

The vacancy is open to eligible applicants who meet the Civil Service nationality requirements. These include certain UK and Irish nationals, eligible Commonwealth nationals with the right to work in the UK, and specified EU and other nationals who meet the relevant settlement or immigration conditions.

Applicants should review the official nationality requirements and confirm that they are eligible to work in the role before applying.

How to Apply

To apply, review the full job requirements and submit your application through IPSA’s official recruitment platform.

Employer: Independent Parliamentary Standards Authority (IPSA)
Enquiries: People@theipsa.org.uk
Website: https://www.theipsa.org.uk/

Application deadline: 15 November 2026 at 11:55 pm.