Receptionist

The Havens Receptionist – NHS Job in London with Skilled Worker Visa Sponsorship

King’s College Hospital NHS Foundation Trust is recruiting a full-time Band 2 Receptionist to join The Havens, London’s Sexual Assault Referral Centre (SARC). This opportunity is suitable for candidates with reception, clerical or administrative experience who want to work in the NHS and support a specialist service.

Applications from job seekers who require current Skilled Worker sponsorship are welcome and will be considered alongside other applications.

Job Overview

• Job Title: The Havens Receptionist
• Employer: King’s College Hospital NHS Foundation Trust
• Salary: £31,066 per annum, including HCA
• Location: Camberwell, Ladbroke Grove and Whitechapel, London
• Job Reference: 213-DivisionB-8134711
• NHS Band: Band 2
• Contract Type: Fixed-term, 12 months
• Working Pattern: Full-time
• Working Hours: Monday to Friday, 9am–5pm, excluding bank holidays, with a potential 12 noon–8pm shift up to once a week (typically once every two weeks)
• Number of Vacancies: Not stated in the advert
• Closing Date: 6 November 2026
• Visa Sponsorship: Applications from candidates requiring current Skilled Worker sponsorship are welcome and will be considered.

About the Role

The Havens provides specialist care and support to people who disclose rape or sexual assault. Its services operate across Camberwell, Paddington (Ladbroke Grove) and Whitechapel, providing forensic medical examinations and care throughout the year.

The successful candidate will provide a professional, welcoming and confidential reception and administrative service. The role involves registering clients, answering telephone calls, managing appointments, maintaining accurate records and supporting clinical teams.

The position will mainly be based at the Paddington and Whitechapel sites, with regular cross-site working expected.

Because the role involves highly sensitive information that may be used in criminal investigations, accuracy, discretion and a strong understanding of confidentiality are essential.

Main Duties and Responsibilities

• Provide a friendly, professional reception and administrative service.
• Answer telephone calls, take messages and respond appropriately to enquiries from clients, police and other professionals.
• Maintain confidentiality and direct callers to the relevant staff members.
• Register clients, manage arrivals and departures, and book follow-up appointments.
• Enter client information accurately into databases, management systems and spreadsheets.
• Upload documents and manage client files, clinical forms and administrative records.
• Send referrals and relevant documents to external organisations, including police, GPs and social care services, following information governance procedures.
• Coordinate with clinical colleagues to support clinics, virtual appointments and appointment reminders.
• Review and manage incoming emails through shared service mailboxes.
• Provide pre-clinic and post-clinic administrative support.
• Undertake scanning, photocopying, typing and archiving duties.
• Help maintain office equipment and monitor and order stationery and basic clinical supplies.
• Assist clinicians with confidential secretarial and typing tasks.
• Process statements, notes requests and court warnings promptly.
• Communicate with colleagues and managers to support the smooth running of the service.
• Follow all relevant policies, procedures and quality standards.

Essential Qualifications and Experience

Applicants should meet the following essential requirements:

• GCSE-level education or equivalent, including English and Mathematics.
• Experience in general clerical, administrative and reception duties involving the public.
• Proven experience entering data into databases and spreadsheets.
• Good computer skills, including Microsoft Word, Excel, PowerPoint and Access.
• Good typing, written communication and verbal communication skills.
• Strong interpersonal skills and the ability to work with people from different backgrounds.
• Awareness of confidentiality and information security requirements.
• A customer-focused approach and excellent attention to detail.
• Ability to handle stressful situations and potentially upsetting information professionally.
• Ability to organise, prioritise and manage workloads independently.
• Ability to work effectively within a multidisciplinary team.
• Flexibility to respond to changing priorities in a busy environment.
• A methodical approach, problem-solving ability and the capacity to meet deadlines.
• Self-motivation, confidence, good timekeeping and reliable attendance.

Desirable Qualifications and Experience

The following would be advantageous but are not listed as essential:

• An NVQ or administrative qualification, such as ILM Level 3, 4 or 5.
• Previous NHS experience.
• Experience working with vulnerable people or in safeguarding-related services.
• Knowledge of issues affecting survivors of sexual assault.

Salary, Contract and Working Hours

The position offers an annual salary of £31,066, including HCA, under the NHS Agenda for Change pay scheme.

The role is full-time on a 12-month fixed-term contract. The usual working pattern is Monday to Friday, 9am to 5pm, excluding bank holidays.

A 12 noon to 8pm shift is also planned, at a maximum frequency of once per week and typically once every two weeks. The advert states that the implementation date for this shift was still awaiting confirmation at the time of publication.

Regular working across the Paddington and Whitechapel sites is expected.

Visa Sponsorship for International Applicants

King’s College Hospital NHS Foundation Trust welcomes applications from candidates who require current Skilled Worker sponsorship. The advert confirms that these applications will be considered alongside all other applications.

However, this does not guarantee that every applicant will qualify for sponsorship. Applicants should check the current Skilled Worker visa requirements and confirm their eligibility for this particular role with the recruitment team before applying.

The role is advertised at NHS Band 2. Applicants should not assume that the position meets the applicable Skilled Worker occupation and salary requirements simply because sponsorship applications are welcome.

Disclosure and Barring Service Check

The post is subject to a Disclosure and Barring Service (DBS) check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Applicants who have lived overseas for 12 months or more, continuously or cumulatively, during the previous 10 years may also need to provide criminal record certificates from the relevant countries if applying for UK entry clearance under the applicable rules. Adult dependants aged 18 or over may also be subject to this requirement.

About King’s College Hospital NHS Foundation Trust

King’s College Hospital NHS Foundation Trust provides a range of local and specialist healthcare services across five sites.

The Trust aims to deliver high-quality patient care, support its workforce, advance research and education, strengthen partnerships and improve the efficiency and sustainability of healthcare services.

Successful applicants will join a team committed to caring, collaborative, inclusive and innovative working practices.

How to Apply

Interested candidates should review the official job advert carefully and submit their applications through the NHS Jobs website before the closing date.

Closing date: 6 November 2026

Enquiries About the Vacancy

For questions about the position, contact:

• Contact Person: Fernanda Ferreira, Service Support Manager
• Email: fernanda.ferreira4@nhs.net
• Telephone: 020 3299 1599

Employer: King’s College Hospital NHS Foundation Trust

Official Website: https://www.kch.nhs.uk/