Administrator / Receptionist

Administrator / Receptionist (Part-Time) – The Springs Health Centre

Salary: £13.05 per hour
Location: Clowne, Chesterfield, Derbyshire, S43 4PL
Contract: Permanent
Working Pattern: Part-time
Working Hours: Monday to Friday, between 8:00 am and 6:30 pm (until 8:00 pm on Tuesdays), on a rota basis
Employer: The Springs Medical Partnership
Visa Sponsorship: Not stated in the job advert
Closing Date: 29 November 2026
Reference Number: A1312-26-0002

Job Overview

The Springs Medical Partnership is recruiting a motivated and enthusiastic part-time Administrator / Receptionist to join its friendly team at The Springs Health Centre in Clowne, Derbyshire.

The practice serves more than 11,500 patients and is looking for someone with good communication and customer service skills who can support patients and staff.

The successful candidate will undertake a combination of telephone duties, general administration and face-to-face patient reception responsibilities on a rota basis.

This is an opportunity to work in a busy general practice and contribute to delivering an efficient and welcoming service to the local community.

Key Responsibilities

Patient Reception and Customer Service

• Welcome patients and visitors and provide a friendly, professional reception service.
• Answer telephone calls, respond to enquiries and direct patients to appropriate services.
• Book, amend and cancel patient appointments.
• Assist patients in accessing the appropriate healthcare professionals.

Administrative Duties

• Process patient registrations and update patient records.
• Handle prescription requests accurately and liaise with clinicians when necessary.
• Scan, file and organise medical correspondence, reports and clinical letters.
• Assist with referral management and administrative processes.
• Respond to medical documentation requests from patients, insurance companies and other organisations.

Team and Practice Support

• Provide general administrative support to the practice team.
• Maintain patient confidentiality and comply with data protection requirements.
• Communicate effectively with patients, carers, colleagues and external organisations.
• Manage workload and resources effectively.
• Participate in training, performance reviews and professional development activities.
• Follow practice policies, health and safety procedures and infection control requirements.
• Support equality, diversity and the rights of patients and colleagues.

Essential Requirements

Applicants must have:

• Good interpersonal and communication skills.
• A pleasant and courteous manner.
• Adaptability and good problem-solving abilities.
• Experience dealing with members of the general public.
• Experience working flexibly as part of a team.
• Experience handling telephone enquiries.
• GCSE English and Maths at Grade C or above, or equivalent.

Desirable Experience

The following would be advantageous but are not essential:

• Previous reception experience.
• Previous experience in a healthcare environment.
• Ability to work under pressure.
• Ability to work independently and use initiative.
• Experience working as part of a team.

About the Employer

The Springs Medical Partnership is based in Clowne and provides primary healthcare services to a patient population of more than 11,500.

The practice has five GP partners, four salaried GPs and a nursing team of 15. It also works alongside podiatry, dental and other community services to support coordinated patient care.

The organisation has a CQC rating of Good overall and is committed to training and continuous improvement.

Working Hours

The successful candidate will work part-time on a rota basis, Monday to Friday, between 8:00 am and 6:30 pm, with extended hours until 8:00 pm on Tuesdays.

Application and Selection Process

Interested applicants should apply through the official NHS Jobs website.

Applicants should review the person specification and ensure they meet the essential requirements before submitting an application.

Employer Contact: Dawn Warner, Business Admin Manager
Email: dawnwarner@nhs.net
Telephone: 01246 819444

Closing Date: 29 November 2026

How to Apply

Apply online through the official NHS Jobs vacancy page:

Job Reference: A1312-26-0002