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IT Support Engineer

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IT Support Engineer – Queen Elizabeth II Centre, London

Salary: £35,000 – £42,000 per year
Location: Westminster, London
Employer: Queen Elizabeth II Centre
Job Type: Full-time, Fixed-term
Contract: 1 year, with a view to extension or permanency
Job Grade: Executive Officer
Business Area: IT
Reference: 479755
Number of Positions: 1
Closing Date: 18 September 2026 at 11:59 PM

IT SUPPORT ENGINEER JOB OPPORTUNITY

The Queen Elizabeth II Centre is looking for an experienced and customer-focused IT Support Engineer to join its IT team in Westminster, London.

This role offers the opportunity to work across Microsoft 365, Microsoft Entra ID, Microsoft Intune, endpoint management, networking and infrastructure technologies within one of London’s leading live-events venues.

The successful candidate will provide first- and second-line IT support while helping maintain reliable, secure and effective technology services across the organisation.

KEY HIGHLIGHTS

  • Salary of £35,000 – £42,000
  • Full-time position
  • Based in Westminster, London
  • 1-year fixed-term contract
  • Possibility of extension or permanency
  • Microsoft 365-focused IT environment
  • Microsoft Entra ID and Intune experience required
  • First- and second-line IT support
  • Civil Service Pension Scheme
  • 25 days’ annual leave, increasing to 30 days
  • 1 additional privilege day
  • Staff restaurant/coffee bar
  • Cycle-to-work scheme
  • Learning and development opportunities

ABOUT THE ROLE

The IT Support Engineer will provide reliable and professional first- and second-line IT support across the QEII Centre’s technology environment.

You will investigate and resolve technical incidents, support users, administer Microsoft 365 services and contribute to the maintenance and improvement of IT infrastructure.

The role also provides exposure to a broad technology environment supporting both everyday business operations and high-profile live events.

USER SUPPORT AND SERVICE DELIVERY

The successful candidate will:

  • Provide first- and second-line support for IT incidents and service requests.
  • Investigate and resolve technical issues within agreed service levels.
  • Act as an escalation point for more complex technical problems.
  • Support employees, contractors and event delivery teams.
  • Prioritise workloads effectively.
  • Maintain clear communication with users throughout the support process.
  • Provide professional, customer-focused technical support.

MICROSOFT 365 AND IDENTITY ADMINISTRATION

Responsibilities include:

  • Administering Microsoft 365 services.
  • Supporting Exchange Online, Microsoft Teams, SharePoint and OneDrive.
  • Managing user accounts and permissions.
  • Managing security groups and licence allocations.
  • Administering Microsoft Entra ID.
  • Supporting joiner, mover and leaver processes.
  • Ensuring access is granted, amended and removed accurately.
  • Supporting Microsoft Intune-managed devices.
  • Assisting with endpoint configuration and compliance monitoring.
  • Supporting device lifecycle management.

INFRASTRUCTURE AND ENDPOINT SUPPORT

The role will also involve:

  • Supporting laptops and desktop computers.
  • Supporting mobile devices and printers.
  • Supporting meeting-room technology.
  • Troubleshooting wired and wireless network issues.
  • Investigating internet connectivity problems.
  • Supporting telephony systems and associated infrastructure.
  • Performing routine device maintenance.
  • Supporting software deployment, patching and updates.
  • Maintaining accurate IT asset records.
  • Maintaining technical documentation and support procedures.

CYBER SECURITY AND COMPLIANCE

You will contribute to the organisation’s IT security and compliance activities by:

  • Supporting agreed cyber security controls.
  • Following IT security policies and procedures.
  • Monitoring device compliance.
  • Supporting security alert monitoring.
  • Supporting access-control activities.
  • Escalating security risks and vulnerabilities.
  • Supporting business continuity and disaster recovery preparations.
  • Participating in testing and documentation activities.
  • Ensuring IT activities comply with organisational policies and relevant legislation.

PROJECTS AND CONTINUOUS IMPROVEMENT

The successful candidate may contribute to:

  • Microsoft 365 improvement projects.
  • Device refresh programmes.
  • System upgrades.
  • Infrastructure improvement projects.
  • Technology implementations.
  • Technical documentation.
  • User guidance materials.
  • IT service improvement initiatives.
  • Liaison with external suppliers and service providers.

BUDGET RESPONSIBILITY

There is no direct budget responsibility attached to this position.

However, the IT Support Engineer will support the IT Manager by identifying equipment replacement, upgrade and improvement requirements and providing technical input into purchasing decisions.

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DECISION-MAKING RESPONSIBILITIES

The successful candidate will have authority to:

  • Resolve routine and escalated technical support issues within approved procedures.
  • Implement approved configuration changes.
  • Amend user access within delegated permissions.
  • Deploy devices within authorised processes.
  • Identify and escalate IT service risks.
  • Escalate cyber security concerns.
  • Identify infrastructure issues.
  • Provide recommendations relating to business continuity impacts.

EXPERIENCE REQUIRED

Candidates should have experience in several of the following areas:

  • First- and second-line IT support.
  • Supporting Microsoft 365 services.
  • Exchange Online.
  • Microsoft Teams.
  • SharePoint.
  • OneDrive.
  • Microsoft Entra ID.
  • User accounts, permissions and licences.
  • Windows devices.
  • Mobile devices.
  • End-user hardware.
  • Networking and connectivity troubleshooting.
  • Technical documentation.
  • IT support records.
  • Microsoft Intune.
  • Endpoint management.
  • ITIL-aligned service environments.
  • Cyber security controls.
  • Compliance activities.
  • Technology projects and system implementations.

Experience within event venues, hospitality operations or other customer-facing organisations would also be valuable.

TECHNICAL SKILLS

Candidates should demonstrate:

  • Microsoft 365 administration experience.
  • Strong knowledge of Windows operating systems.
  • Strong knowledge of business applications.
  • Understanding of networking fundamentals.
  • Knowledge of TCP/IP.
  • Understanding of wireless networking.
  • Ability to troubleshoot connectivity issues.
  • Understanding of information security.
  • Knowledge of cyber security good practice.

DESIRABLE QUALIFICATIONS

The advert identifies the following qualifications or equivalent experience as relevant:

  • Microsoft 365 certification.
  • Microsoft Modern Desktop Administrator certification or equivalent.
  • ITIL Foundation.
  • CompTIA Network+.
  • CompTIA Security+.
  • Relevant degree or professional qualification in Information Technology or a related discipline.

BEHAVIOURS ASSESSED

Candidates will be assessed against the following Civil Service behaviours:

  • Delivering at Pace
  • Making Effective Decisions
  • Managing a Quality Service
  • Communicating and Influencing
  • Working Together

TECHNICAL SKILLS ASSESSED

The selection process will assess technical knowledge and experience in:

  • Microsoft 365 administration.
  • Windows operating systems and business applications.
  • Networking fundamentals.
  • TCP/IP.
  • Wireless networking.
  • Connectivity troubleshooting.
  • Information security.
  • Cyber security good practice.
  • Microsoft certifications or equivalent knowledge.
  • ITIL Foundation or equivalent knowledge.
  • CompTIA Network+ / Security+ or equivalent.
  • Relevant IT qualifications.

SALARY AND PENSION

The advertised salary is £35,000 – £42,000 per year.

The Queen Elizabeth II Centre contributes towards membership of the Civil Service Defined Benefit Pension Scheme, with an employer contribution of 28.97%.

BENEFITS

Benefits include:

  • Discretionary bonus scheme linked to corporate and individual performance.
  • Civil Service Pension Scheme.
  • Employer pension contribution of 28.97%.
  • 25 days’ annual leave.
  • Additional annual leave day per year up to a maximum of 30 days.
  • 1 privilege day.
  • Subsidised staff restaurant/coffee bar.
  • Interest-free season ticket loan.
  • Cycle-to-work scheme.
  • 3 days’ paid volunteering.
  • Staff events.
  • Celebratory and educational activities.
  • Team events.
  • Learning and development opportunities.
  • An inclusive and collaborative working culture.
  • Regular employee engagement activities.

WORKING ARRANGEMENT

This is a primarily site-based position in Westminster, London because of the operational requirements of supporting a live-events venue and its technology infrastructure.

Flexible working requests may be considered in accordance with applicable QEII Centre policies and UK flexible-working rules.

VISA SPONSORSHIP / RIGHT TO WORK

Important: The vacancy information provided does not confirm that visa sponsorship or a Certificate of Sponsorship (CoS) is available for this position.

Applicants should independently confirm their eligibility to work in the UK and contact the employer if they require clarification regarding immigration status or sponsorship.

NATIONALITY REQUIREMENTS

The vacancy is broadly open to:

  • UK nationals.
  • Republic of Ireland nationals.
  • Commonwealth nationals who have the right to work in the UK.
  • Eligible EU, Swiss, Norwegian, Icelandic and Liechtenstein nationals and qualifying family members with settled or pre-settled status under the EU Settlement Scheme.
  • Certain individuals with limited or indefinite leave to remain who were eligible to apply under the EU Settlement Scheme by 31 December 2020.
  • Turkish nationals and certain qualifying family members who have accrued the right to work in the Civil Service.

Applicants should check the official nationality requirements before applying.

SECURITY CHECKS

Successful candidates must undergo the required security checks before appointment.

The vacancy states that candidates will require:

  • A basic or equivalent criminal record check.
  • Counter-Terrorist Check requirements.
  • Baseline Personnel Security Standard checks where applicable to government assets.

MEDICAL REQUIREMENT

Successful candidates will be expected to undergo a medical assessment.

APPLICATION REQUIREMENTS

Candidates should submit:

1. A tailored CV

Your CV should:

  • Be no more than two pages.
  • Set out your career history.
  • Highlight relevant responsibilities.
  • Demonstrate relevant achievements.
  • Explain any employment gaps within the last two years.

2. A personal statement

The personal statement should be no more than 500 words and explain how your experience and qualifications meet the person specification.

SELECTION PROCESS

The vacancy uses the Civil Service Success Profiles approach.

Applications will be sifted using:

  • Experience from your employment history.
  • Qualifications.
  • Personal statement.

Application sift: Week commencing 21 September 2026

Interviews: Week commencing 28 September 2026

For shortlisted candidates, the selection process may assess:

  • Strengths.
  • Experience.
  • Behaviours.
  • Technical skills.

Feedback will only be provided to candidates who attend an interview or assessment.

ARTIFICIAL INTELLIGENCE AND APPLICATIONS

Applicants may use artificial intelligence tools to support their application, but all examples and statements must be:

  • Truthful.
  • Factually accurate.
  • Based on the applicant’s own experience.

The employer warns that applications may be withdrawn where plagiarism or misrepresentation is identified.

APPLICATION DEADLINE

Closing date: Friday, 18 September 2026 at 11:59 PM

Do not wait until the final day to prepare your application.

HOW TO APPLY

Applications are handled through the Queen Elizabeth II Centre recruitment process.

Apply here:
https://qeiicentre.london/about/join-the-team/

See also Receptionist

Applicant contact: HR Department

Email: hr@qeiicentre.london

Telephone: 020 7798 4012

JOB REFERENCE

Reference number: 479755

Position: IT Support Engineer

Employer: Queen Elizabeth II Centre

Location: Westminster, London

IMPORTANT NOTICE

This job information has been arranged from the published vacancy details for easier reading.

Applicants should verify the latest vacancy information, eligibility requirements, application instructions and closing date directly with the employer before applying.

The vacancy may close after the stated deadline and may no longer be available once recruitment ends.

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