Passenger Assistant

Casual Passenger Assistant Jobs in Wiltshire, UK – £14.88 to £15.11 Per Hour

Employer: Wiltshire Council
Job Title: Casual Passenger Assistant
Job Reference: 8242
Location: Wiltshire, United Kingdom
Additional Locations: Swindon, Calne, Chippenham, Melksham, Westbury and Warminster
Department: Passenger Transport
Contract: Casual
Working Pattern: Casual Hours / Term Time Only
Salary: £14.88 – £15.11 per hour
Application Deadline: 30 September 2026 at 11:55 PM

Job Overview

Wiltshire Council is recruiting Casual Passenger Assistants to join its casual bank of Passenger Assistants supporting students across Wiltshire.

This opportunity could suit applicants looking for flexible, casual work during school term time, particularly people who are patient, reliable, empathetic and interested in supporting vulnerable students within their local community.

Passenger Assistants work alongside drivers to help ensure students can travel safely and comfortably to and from school.

Some journeys may involve supporting students who use wheelchairs, so confidence around mobility equipment can be beneficial.

Salary and Employment Details

Job Detail	Information
Job Title	Casual Passenger Assistant
Employer	Wiltshire Council
Job Reference	8242
Salary	£14.88 – £15.11 per hour
Salary Enhancement	Includes 12.07% enhancement in lieu of annual leave entitlement for casual workers
Contract	Casual
Working Pattern	Term Time Only
Hours	Casual / according to availability
Department	Passenger Transport
Job Area	Housing, Highways & Transport
Main Location	On Transport, Trowbridge, BA14 8JN
Locations	Swindon, Calne, Chippenham, Melksham, Westbury, Warminster
Closing Date	30 September 2026, 11:55 PM

Where the Role Is Available

Passenger Assistant opportunities are available across several Wiltshire locations, including:

Swindon
Calne
Chippenham
Melksham
Westbury
Warminster
Other areas of Wiltshire may also be covered.

What Does a Passenger Assistant Do?

As a Passenger Assistant, you will work alongside drivers to support vulnerable students travelling between home and school.

The role is focused on helping students have a safe, comfortable and positive journey.

Typical duties may include:

Supporting students during school transportation journeys.
Helping vulnerable students travel safely.
Assisting students when getting on and off transport.
Providing appropriate support throughout journeys.
Working closely with the passenger transport driver.
Helping create a calm and reassuring environment.
Supporting students who may have additional needs.
Assisting with wheelchairs or other mobility equipment where required.
Following appropriate safeguarding and safety procedures.
Communicating effectively with colleagues.
Reporting concerns or incidents through the appropriate channels.

Flexible Casual Working

One of the key features of this vacancy is its casual working arrangement.

See also Nursery Assistant

As a casual worker, you can provide your preferred availability when applying.

Applicants are encouraged to state their preferred hours and availability on their application.

The role may suit people who:

Want flexible work.
Are available during school term time.
Prefer casual assignments.
Are looking for work around other commitments.
Want to work specific days.
Enjoy working with children and young people.
Want to contribute to their local community.

Term-Time-Only Working

Important: This position is term time only.

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Passenger Assistant hours offered under the casual arrangement will be during school term time.

Applicants should carefully consider this working pattern before applying.

Working Hours

Passenger Assistants work primarily on weekdays around school start and finish times.

The casual nature of the position means applicants can provide their availability and preferred working hours as part of their application.

The employer also states that drivers will pick Passenger Assistants up from their front door and drop them off at the end of their shift.

Who Is Wiltshire Council Looking For?

Wiltshire Council says it is looking for people who are:

See also Family Support Worker

Kind
Reliable
Patient
Empathetic
Community-minded
Responsible
Supportive
Comfortable working as part of a team

Previous experience is not presented as the only consideration. The Council emphasises that it is looking for people who care about making a positive difference.

Experience With Vulnerable Students

The role involves supporting vulnerable students during journeys to and from school.

Applicants should therefore be prepared to:

Treat students with dignity and respect.
Remain patient and understanding.
Follow safeguarding requirements.
Respond appropriately to individual needs.
Maintain a safe environment.
Work professionally with drivers and colleagues.

Wheelchair and Mobility Support

Some journeys may involve assisting students who use wheelchairs.

Experience or confidence with mobility equipment can therefore be advantageous.

Applicants should carefully review the official role description and person specification to understand the full requirements.

Interviews

Wiltshire Council states that applicants are being reviewed and interviewed weekly at:

County Hall, Trowbridge

The Council will stop accepting applications once sufficient candidates have been received.

If interested, applicants should consider applying early.

See also Kitchen Assistant

Application Deadline

Closing date: 30 September 2026
Closing time: 11:55 PM

However, the employer states that applications may close earlier once enough candidates have been received.

Important Application Advice

Before submitting your application, carefully read the official role description and person specification.

Your application should accurately reflect your own:

Experience
Skills
Availability
Motivation
Relevant abilities
Understanding of the role

Wiltshire Council states that applicants may use AI tools to help prepare applications, but encourages candidates to ensure that their submissions genuinely reflect their own experiences, skills and motivations.

Safeguarding

Wiltshire Council states that it is firmly committed to safeguarding and promoting the welfare of:

Children
Young people
Vulnerable adults

Applicants should therefore expect safeguarding responsibilities and requirements associated with working around vulnerable individuals.

Equality and Inclusion

Wiltshire Council states that it is committed to creating an inclusive workplace where employees are treated with dignity, trust and respect.

The Council states that it does not tolerate:

Discrimination
Bullying
Harassment

Why Work for Wiltshire Council?

Wiltshire Council describes itself as a friendly and welcoming organisation with a “One Council” ethos.

See also Behaviour Support Worker

The Council also provides information about its identity, staff networks and employee benefits.

Important Sponsorship Information

Certificate of Sponsorship (CoS): Not stated in the vacancy information provided.

This vacancy should not be advertised as a visa sponsorship opportunity unless the employer’s official vacancy information specifically confirms sponsorship eligibility.

Applicants who require UK visa sponsorship should independently confirm their eligibility and whether this particular position can support their immigration requirements before applying.

How to Apply

Applicants should review the official vacancy information and carefully read the role description and person specification before submitting an application.

Official role description and person specification:

Contact Information

Passenger Transport Team
Email: RecruitmentandTraining@wiltshire.gov.uk

Applicants should regularly check their spam or junk email folders for messages concerning their application.

Recruitment Agency Notice

Wiltshire Council states that it does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement.

Agencies wishing to work with the Council must use the Council’s approved procurement processes and neutral vendor arrangements.

See also Social Worker

Frequently Asked Questions

Is this a full-time job?

No. The vacancy is advertised as a casual position and is term time only.

How much does the job pay?

The advertised rate is £14.88 to £15.11 per hour, inclusive of a 12.07% enhancement in lieu of annual leave entitlement for casual workers.

Where is the job based?

The vacancy covers Wiltshire locations including Swindon, Calne, Chippenham, Melksham, Westbury and Warminster.

Is previous experience required?

The employer emphasises qualities such as patience, empathy, reliability and a desire to make a positive difference. Applicants should read the official person specification for the complete requirements.

Does the role involve children?

Yes. Passenger Assistants support vulnerable students travelling to and from school.

Is wheelchair assistance involved?

Some journeys may involve assisting students with wheelchairs, so confidence with mobility equipment can be useful.

Is the position term time only?

Yes. The vacancy specifically states that the working pattern is term time only.

When is the closing date?

The stated deadline is 30 September 2026 at 11:55 PM. However, applications may close earlier if sufficient candidates are received.

Is visa sponsorship available?

Sponsorship is not confirmed in the vacancy information provided. Applicants requiring sponsorship should verify this directly with the employer before applying.

Final Applicant Checklist

Before applying, make sure you:

Read the official role description.
Read the person specification.
Check the casual working arrangement.
Confirm that term-time working suits your availability.
State your preferred hours and availability.
Consider the school start and finish-time working pattern.
Review any safeguarding requirements.
Ensure your application accurately represents your experience.
Check your email and spam/junk folder after applying.
Apply before the vacancy closes.

Important Notice

This job information has been arranged from the employer’s published vacancy details for easier reading.

Always verify the latest salary, eligibility requirements, closing date, working arrangements and sponsorship status on the official employer’s careers page before submitting an application.

Job Reference: 8242
Employer: Wiltshire Council
Salary: £14.88–£15.11 per hour
Contract: Casual | Term Time Only
Closing Date: 30 September 2026
Location: Wiltshire, UK

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