Patient Services Team Member – Castle Donington Surgery
Castle Donington Surgery is hiring a Patient Services Team Member to join its friendly and supportive primary healthcare team in Derby.
This is a permanent, full-time opportunity for a confident and hard-working individual with strong communication and customer service skills. Previous general practice experience is essential, ideally with experience using SystmOne.
Job Details
- Job title: Patient Services Team Member
- Employer: Castle Donington Surgery
- Salary: £12.71–£13.70 per hour, depending on experience
- Contract: Permanent
- Working pattern: Full-time
- Hours: Variable, Monday to Friday between 8:00am and 6:30pm
- Location: 53 Borough Street, Castle Donington, Derby, DE74 2LB
- Closing date: 4 October 2026
- Reference: A1688-26-0008
- DBS: Required
About the Role
Castle Donington Surgery is looking for a Patient Services Team Member to provide reception and administrative support within the practice.
The successful applicant will have regular contact with patients both face-to-face and by telephone, while also supporting the wider primary healthcare team with administrative and clinical workflow duties.
You will need to be confident dealing with patients, able to remain calm under pressure and comfortable working in a fast-changing environment.
Previous experience in general practice is essential, with knowledge of SystmOne considered particularly useful.
Key Responsibilities
Your duties will include:
- Processing patient appointment requests and directing patients to the appropriate point of care
- Answering telephone calls and dealing with patient enquiries
- Providing face-to-face support at reception
- Managing the reception and waiting areas
- Responding to requests through the practice’s online consultation system
- Supporting members of the primary healthcare team with administrative duties
- Managing digital workflow and correspondence
- Scanning letters and correspondence into patient records
- Processing repeat prescription and medication requests
- Processing pathology results
- Monitoring patient call and recall systems
- Supporting Long Term Condition clinics
- Processing NHS mail
- Handling private and insurance-related work
- Managing patient medical record movement
- Sorting incoming and outgoing post
- Summarising patient records
- Maintaining accurate practice records
- Ensuring patient information and data remain secure
Requirements / Person Specification
Essential qualifications:
- GCSE level education or equivalent
Desirable qualifications:
- GCSE English and Mathematics at grade C or above
- AMSPAR Receptionist Qualification
- NVQ Level 2 in Health and Social Care
Essential experience:
- Experience working with the general public
- Experience using clinical IT systems
- Previous general practice experience is essential for this role
Desirable experience and skills:
- Administrative experience
- Healthcare or General Practice experience
- Strong written and verbal communication skills
- Good IT skills
- Confident and professional telephone manner
- Experience using Microsoft Office
- Good organisation and time-management skills
- Ability to work independently and as part of a team
- Good interpersonal and problem-solving skills
- Ability to follow policies and procedures
Personal Qualities
The successful candidate should be:
- Polite and confident
- Flexible and cooperative
- Motivated and forward-thinking
- Trustworthy and professional
- Sensitive and empathetic when dealing with patients in distressing situations
- Comfortable working under pressure
- Committed to maintaining high standards of patient service
Working Pattern
This is a full-time permanent position.
Working hours are variable and will be scheduled between 8:00am and 6:30pm, Monday to Friday. Applicants must be flexible enough to work outside core office hours when required.
Visa / Right-to-Work
The advert does not state that visa sponsorship or a Certificate of Sponsorship is available for this position.
Applicants who require sponsorship should confirm their eligibility directly with Castle Donington Surgery before applying.
About Castle Donington Surgery
Castle Donington Surgery provides healthcare services to a community of approximately 10,500 patients.
The practice has a multidisciplinary clinical team that includes doctors, practice nurses, healthcare assistants and clinical pharmacists.
It is also a GP training practice, supporting medical students and GP registrars through placements, mentoring and hands-on learning.
The surgery is conveniently located for applicants commuting from areas across South Derbyshire, Nottinghamshire and Leicestershire, with free on-site parking available.
The practice is CQC rated Good and is an Armed Forces veteran-friendly accredited GP practice.
Salary & Benefits
- £12.71–£13.70 per hour starting salary, depending on experience
- Permanent employment
- Full-time hours
- Monday to Friday working
- Free on-site parking
- Opportunity to work within a GP practice and support local patients
- Supportive and learning-focused healthcare environment
Application / Selection Process
Candidates should apply through the official NHS Jobs application process.
The employer may assess applicants against the qualifications, experience, technical skills and personal qualities outlined in the person specification.
A DBS check is required for the successful applicant.
Deadline
Applications close on 4 October 2026.
Applicants are encouraged to apply before the closing date.
Patient Services Team Member – Castle Donington Surgery
Reference: A1688-26-0008
Salary: £12.71–£13.70 per hour
Contract: Permanent
Hours: Full-time
Location: Castle Donington, Derby
Closing date: 4 October 2026
Frequently Asked Questions
Is this Patient Services Team Member job permanent?
Yes. The position is offered on a permanent basis.
Is this a full-time job?
Yes. The advertised working pattern is full-time.
What is the salary?
The starting salary is £12.71 to £13.70 per hour, depending on experience.
Where is the job based?
The role is based at Castle Donington Surgery, 53 Borough Street, Castle Donington, Derby, DE74 2LB.
What are the working hours?
Hours are variable between 8:00am and 6:30pm, Monday to Friday.
Is previous GP experience required?
Yes. Previous general practice experience is stated as essential, ideally with experience using SystmOne.
Do I need SystmOne experience?
The advert states that previous general practice experience is essential, ideally with experience working with SystmOne.
Is visa sponsorship available?
The vacancy does not state that visa sponsorship or a Certificate of Sponsorship is available. Applicants requiring sponsorship should confirm this directly with the employer.
Is a DBS check required?
Yes. A DBS check is listed as an essential requirement.
When is the closing date?
The closing date is 4 October 2026.
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