Systems Administrator

Systems Administrator – ServiceNow

Employer: Government Property Agency
Job reference: 483072
Job grade: Senior Executive Officer
Salary: £43,936 – £48,268 per year
Contract: Permanent
Working pattern: Full-time
Locations: Birmingham, Bristol, Leeds, Manchester, Nottingham, Swindon
Number of vacancies: 1
Closing date: 20 October 2026 at 11:55 pm

Visa Sponsorship

The Government Property Agency is currently unable to offer visa sponsorship. The advert states that GPA does not currently hold a visa sponsorship licence and asks candidates who require employer sponsorship for their current or future visa not to apply for permanent roles with the agency.

This means applicants who require a new employer-sponsored visa should not assume sponsorship is available for this vacancy.

About the Role

The Government Property Agency is looking for a Systems Administrator – ServiceNow to join its Corporate Systems Team.

The successful candidate will help administer, maintain and develop the ServiceNow platform, supporting areas including IT Service Management (ITSM), HR Service Delivery (HRSD), Customer Service Management (CSM), Governance, Risk and Compliance (GRC), IT Operations Management (ITOM) and Business Continuity Management (BCM).

The role will contribute to digital transformation, operational efficiency and improvements to the user experience across the organisation.

Key Responsibilities

• Administer and optimise the ServiceNow platform across multiple modules.
• Carry out system health checks, patches and upgrades.
• Manage integrations between ServiceNow and other business-critical systems.
• Provide first-line managed service support and escalate issues where required.
• Develop enhancements and additional functionality in line with best practice.
• Undertake functional testing and manage defects and re-testing.
• Support other corporate systems, including Salesforce, Microsoft 365, Planon IWMS, JIRA and Confluence.
• Manage Incident, Problem and Change Management workflows.
• Support HR Service Delivery workflows and employee journeys.
• Develop customer service portals and automated workflows through CSM.
• Maintain GRC processes for risk, compliance and audit requirements.
• Configure ITOM for monitoring, event management and automation.
• Administer Business Continuity Management processes.
• Design and implement workflows, UI policies, scripts and business rules.
• Configure dashboards, reports and performance analytics.
• Support service transition and third-party integrations.
• Identify opportunities for automation and continuous improvement.
• Maintain platform security, governance, data integrity and compliance.

Essential Experience and Skills

Applicants should have:

• Experience with ServiceNow platform upgrades, customisation and third-party integrations.
• Knowledge of service management best practices.
• Strong understanding of ServiceNow architecture, automation and system integration.
• Ability to identify and implement automation opportunities using ServiceNow scripting and integrations.
• Experience monitoring KPIs and managing SLAs.
• Experience in problem management and identifying root causes.
• Hands-on ServiceNow administration experience across relevant modules.

Desirable Experience

• ITIL Foundation certification.
• Experience with HRSD, CSM, GRC, ITOM and BCM.
• Knowledge of CMDB and Asset Management.
• Expertise in ITIL-based Incident, Problem and Change Management.
• Experience with governance, risk and compliance frameworks.
• Experience managing IT operations and ServiceNow integrations.

Qualifications

Essential:

• Bachelor’s degree in Information Technology, Computer Science or a related subject, or equivalent experience.
• Moderate hands-on experience with ServiceNow administration.
• ServiceNow Certified System Administrator (CSA) certification.

Desirable:

• ITIL certification.
• ServiceNow Certified Application Developer.
• ServiceNow Certified Implementation Specialist.

Behaviours Assessed

Candidates will be assessed against:

• Working Together
• Managing a Quality Service
• Changing and Improving
• Delivering at Pace

Technical Skills

The selection process will also assess:

• Customer Perspective
• Commercial Accumen
• Property Market Knowledge
• Innovation

Salary and Benefits

The salary is £43,936 – £48,268 per year.

The vacancy also states that an additional starting salary allowance of £4,282 may be available for exceptional candidates.

Benefits include:

• Civil Service pension with an employer contribution of 28.97%.
• Learning and development tailored to the role.
• Flexible working options.
• Inclusive and diverse working environment.
• Professional development opportunities.
• Opportunities to work with ServiceNow and other major corporate systems.

Application and Selection Process

The sift is expected to take place during the week commencing 19 October 2026.

Applicants will be asked to submit a CV only as part of the application process.

Interviews will be held virtually, although the GPA’s general policy is for interviews to be conducted face-to-face.

At interview, candidates will be assessed against the four listed behaviours, alongside Behaviour, Experience, Strength and Technical questions.

The recruitment process uses the Civil Service Success Profiles framework.

Security and Residency Requirements

Successful candidates will need to meet the required security checks.

This role requires Security Check (SC) clearance. The advert states that candidates will normally need to have met the minimum UK residency requirement, which for SC clearance is generally five years of UK residency before the vetting application.

Candidates with questions about the residency requirement should contact the vacancy holder.

Nationality Requirements

The role is broadly open to eligible:

• UK nationals
• Republic of Ireland nationals
• Eligible Commonwealth nationals with the right to work in the UK
• Eligible EU, Swiss, Norwegian, Icelandic and Liechtenstein nationals and qualifying family members
• Individuals with qualifying settled or pre-settled status
• Eligible Turkish nationals and certain family members

Applicants should check the Civil Service nationality requirements before applying.

Important Information

The vacancy is full-time. Applicants interested in an alternative working pattern may apply, although their preferred pattern may not be available and should be discussed with the vacancy holder.

The Civil Service also operates schemes including the Disability Confident Scheme, Redeployment Interview Scheme and Great Place to Work for Veterans initiative.

Candidates requiring reasonable adjustments are advised to contact the Government Recruitment Service before the closing date.

How to Apply

Applications should be submitted through the official Civil Service Jobs vacancy.

Closing date: 20 October 2026 at 11:55 pm

Official vacancy: Civil Service Jobs – Systems Administrator – ServiceNow, reference 483072.

Source: Civil Service Jobs / Government Property Agency.