Communication Officer

Communication & Training Officer

Bradford Council is recruiting a Communication & Training Officer to join its Customer & Business Support Team within the Hackney Carriage & Private Hire Licensing Service.

The service is responsible for the licensing, inspection and enforcement of Hackney Carriage and Private Hire drivers, vehicles and operators across the Bradford District, with a focus on promoting public safety.

This role is suited to someone with safeguarding knowledge and experience, strong communication skills and the ability to work confidently with members of the public, licence holders, public services and other stakeholders.

Job Details

• Employer: Bradford Council
• Job Title: Communication & Training Officer
• Salary: £31,022 – £33,699 per year
• Contract: Permanent
• Working Hours: 37 hours per week
• Location: Shearbridge Depot, Shearbridge Road, Bradford
• Job Category: Licensing
• Service: Waste, Fleet & Environment
• Job Reference: bradfordmbc/TP/751/2365
• Posted: 29 September 2026
• Closing Date: 13 October 2026

About the Role

The successful candidate will support the development and delivery of safeguarding training packages for prospective and existing licence holders. Training will be delivered through different formats, including e-learning, with content selected and adapted for the relevant target audience.

The role will also involve working with a wide range of stakeholders, members of the public and the taxi and private hire trade, as well as liaising with other authorities to share best practice and experience.

Key Responsibilities

• Develop and deliver safeguarding training packages, including e-learning.
• Review and select appropriate training content for different audiences.
• Build and maintain effective relationships with stakeholders.
• Support specific projects and attend meetings as required.
• Deal regularly with members of the public and the taxi/private hire trade.
• Prepare non-standard letters and create letter and email templates.
• Train staff in the use of communication templates.
• Respond to complaints and enquiries from service users, members of the public, elected members and public services, including the police.
• Manage and prioritise your own workload effectively.
• Carry out investigations where necessary and communicate outcomes.
• Handle private, confidential and sensitive information appropriately.
• Respond to FOI, SAR, NR3 and associated requests.
• Ensure data protection, information security, evidence integrity and regulatory requirements are maintained.

Skills and Experience

The council is looking for someone with safeguarding knowledge and experience, alongside good written and verbal communication skills.

The successful applicant should be able to communicate confidential and sensitive information diplomatically to a range of audiences and build effective working relationships with different stakeholders.

Visa Sponsorship

Visa sponsorship is not stated in the vacancy.

Applicants who require Skilled Worker sponsorship should confirm directly with Bradford Council whether this role can support sponsorship before applying. The advertised salary is £31,022–£33,699, which is also below the standard £41,700 Skilled Worker salary threshold, although eligibility can depend on the occupation code and applicable salary rules.

How to Apply

If you are interested in the role and would like further information, contact Elisabeth Spencer at elisabeth.spencer@bradford.gov.uk.

Closing date: 13 October 2026.

Original vacancy and application: Bradford Council – Communication & Training Officer