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Customer Service Assistant

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Relief Customer Service Assistant – Derby City Council

Salary: £13.70 per hour | Location: Derby, England | Closing date: 30 October 2026

Derby City Council is recruiting Relief Customer Service Assistants to join the team at Springwood Leisure Centre. This opportunity could suit friendly, energetic and customer-focused applicants who enjoy helping people and working in a busy leisure environment.

Visa sponsorship: Not stated in the vacancy advert. Applicants who require visa sponsorship should confirm eligibility directly with Derby City Council before applying.

Job Overview

  • Job title: Relief Customer Service Assistant
  • Employer: Derby City Council
  • Salary: £13.70 per hour (Grade C)
  • Location: Springwood Leisure Centre, Derby
  • Contract: Temporary/fixed-term until March 2028, with a possible extension
  • Working hours: Relief, as required
  • Job category: Customer Services, Sport & Leisure
  • Vacancy reference: 000012538
  • Closing date: 30 October 2026
  • Interview dates: Week commencing 16 November 2026
  • Interview location: Springwood Leisure Centre

About the Role

The successful candidates will help deliver a welcoming and positive experience for customers using Springwood Leisure Centre. You will provide front-of-house support, respond to enquiries, assist with bookings and help ensure the centre’s facilities are safe and ready for use.

Key Responsibilities

Your duties will include:

  • Responding to customer enquiries in person, by telephone and by email.
  • Providing information about the centre’s products, services and promotional activities.
  • Taking bookings for sports and physical activity sessions.
  • Registering customers for coached programmes and school holiday activities.
  • Managing customer entry systems and helping protect centre revenue.
  • Maintaining accurate customer database records.
  • Giving tours of the leisure centre’s facilities.
  • Setting up and dismantling sports equipment for bookings and activities.
  • Checking buildings, machinery, plant and equipment, reporting defects and completing the required documentation.

Requirements and Skills

Derby City Council is looking for applicants who are:

  • Friendly, approachable and committed to good customer service.
  • Comfortable working as part of a team.
  • Able to use their own initiative when carrying out duties.
  • Capable of working under pressure.
  • Flexible and willing to work as required.
  • Physically fit and able to set up and take down different types of sports equipment.

Applicants should review the official job description and person specification to understand the full requirements.

Employee Benefits

Derby City Council offers a range of employee benefits, some of which depend on the role, contract and length of service. These may include:

  • Local Government Pension Scheme.
  • Retail, leisure and lifestyle discounts through Team Derby Rewards.
  • Generous annual leave, starting at 27 days and increasing with service, plus applicable bank holidays.
  • Opportunities to purchase additional annual leave.
  • Learning and development programmes, mentoring and professional qualifications.
  • Employee assistance and wellbeing support.
  • Cycle2Work and free cycle training.
  • Volunteering leave of up to 15 hours annually.
  • Employee networks and inclusion initiatives.

Visa Sponsorship and Right to Work

The advert does not confirm whether visa sponsorship is available for this position. Candidates who need a Skilled Worker visa or a change of sponsor should contact the council’s recruitment team to establish whether sponsorship can be considered for this specific vacancy.

Do not assume that sponsorship is available simply because the council is recruiting.

How to Apply

Applications can be submitted through the official Derby City Council recruitment portal.

Online application: Apply for Relief Customer Service Assistant

Applicants who prefer to apply using a CV must complete the council’s Declaration Form for CV Applications and email it together with their CV to matt.fraser@derby.gov.uk.

The council recommends including a supporting statement explaining how your skills and experience meet the essential criteria. CV applications without the completed declaration form will not be accepted.

You can review the Job Description and Person Specification before applying.

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Closing date: 30 October 2026. Late applications will not be accepted.

For recruitment enquiries, contact Derby City Council on 01332 640844 or email recruitmentteam@derby.gov.uk.

Equal Opportunities

Derby City Council welcomes applications from people of all backgrounds. Eligible disabled applicants and members of the Armed Forces community who meet the essential criteria may qualify for the council’s Guaranteed Interview Scheme. Reasonable adjustments can also be requested throughout the recruitment process.

 

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