Join Our WhatsApp Channel

Caseworker

By /

Caseworker – Legal Aid Agency (6 Vacancies)

Employer: Legal Aid Agency (Ministry of Justice)
Location: Liverpool, L3 9PP
Salary: £25,582 per year
Job Grade: Administrative Officer (AO)
Contract: Permanent
Working Pattern: Full-time, part-time, flexible working or job share
Reference: 484399
Closing Date: 19 October 2026, at 11:55 pm

Visa Sponsorship Information

Visa sponsorship: Not stated in the job advert.

The vacancy requires Counter Terrorist Check (CTC) security clearance. Applicants will normally need to have been resident in the UK for the last three years to meet the stated residency requirement. Candidates applying from outside the UK should carefully check their eligibility before applying.

About the Legal Aid Agency

The Legal Aid Agency (LAA), an executive agency of the Ministry of Justice, helps eligible people access legal advice, family mediation and representation in courts and tribunals across England and Wales.

The agency is recruiting six Caseworkers to join its Case Management team in Liverpool. This is an opportunity to start or develop a career in the Civil Service, with structured training, development opportunities and potential career progression.

Job Description and Responsibilities

As a Caseworker, you will help process legal aid applications, assess payment claims and ensure decisions comply with relevant regulations and guidance.

Your duties may include:

  • Assessing legal aid applications and determining eligibility based on financial circumstances and the merits of each case.
  • Reviewing claims submitted by solicitors and barristers to ensure public funds are used correctly.
  • Responding professionally to customer enquiries by telephone and in writing.
  • Communicating with solicitors, legal aid clients and colleagues across the Legal Aid Agency and Ministry of Justice.
  • Maintaining accurate information and records on case management systems.
  • Working towards performance, quality and service targets.
  • Applying current guidance and regulations to civil or criminal legal aid cases following training.

You will manage your workload while working with colleagues to deliver an effective service.

Essential Skills and Requirements

Applicants should demonstrate:

  • The ability to make decisions using evidence and information.
  • Basic computer skills and the ability to use Microsoft 365.
  • Experience of working as part of a team.
  • Good written and verbal communication skills.
  • The ability to organise work and meet deadlines.

No previous experience is required, and full training will be provided.

See also Graduate PSW

The employer is looking for candidates who are willing to learn, work independently and collaboratively, maintain a positive attitude and perform effectively in a busy working environment.

Training and Development

Successful candidates will receive structured training to help them understand legal aid processes, relevant regulations and case management procedures.

The role also offers access to learning and development opportunities, with scope to progress within the Legal Aid Agency or the wider Civil Service.

Get daily UK job alerts on WhatsApp!

Discover new UK vacancies, visa sponsorship opportunities and more.

Join Our WhatsApp Channel

Applicants aged 16–18 who are successful will be required to complete an apprenticeship after their initial on-the-job training.

Working Hours

Full-time, part-time, flexible working and job-share arrangements are available.

Part-time applicants must be able to cover a minimum of 21 hours across three days per week to meet operational requirements.

Application Process

Applicants must submit:

  • A 250-word behaviour statement addressing the behaviour of Making Effective Decisions.
  • A statement of suitability of no more than 750 words, organised into three separate paragraphs of approximately 250 words each, covering:
    1. IT skills – ability to use computers and Microsoft 365.
    2. Teamwork – experience of working in a team.
    3. Time management – ability to work to deadlines.

Use relevant examples from your own experience to demonstrate how you meet each requirement.

A CV or separate experience-question response is not required for this application.

If a large number of applications is received, the initial sift may focus on the Making Effective Decisions behaviour.

Interview and Selection Process

Candidates who pass the application stage will be invited to an interview comprising an experience-based question and three strength-based questions.

  • Planned shortlisting: Week commencing 19 October 2026.
  • Planned interviews: Week commencing 23 November 2026.

The recruitment process uses the Civil Service Success Profiles framework and assesses behaviours, strengths and experience.

Benefits

Successful candidates will receive:

  • Annual salary of £25,582.
  • Civil Service pension with an employer contribution of 28.97%.
  • Annual leave and public holidays.
  • Access to learning and development.
  • Flexible working options to support work-life balance.
  • An inclusive working environment.
  • Season Ticket Advance.

The employer also operates a Disability Confident scheme and offers a guaranteed interview to eligible disabled applicants who meet the essential criteria.

Security and Eligibility Requirements

Successful candidates must pass the required pre-employment checks, including a basic criminal record check and Counter Terrorist Check (CTC) clearance.

The advertised position is subject to UK Civil Service nationality and right-to-work requirements. The advert states that applicants will normally need to have lived in the UK for the previous three years to meet the CTC residency requirement.

Review these requirements carefully before submitting an application.

How to Apply

Applications must be submitted online through the official Ministry of Justice recruitment website.

Application deadline: 19 October 2026 at 11:55 pm.

For recruitment enquiries, contact the SSCL Recruitment Enquiries Team at moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk or call 0345 241 5359.

Source: Civil Service Jobs / Legal Aid Agency
Original vacancy reference: 484399

MORE OPPORTUNITIES

Find Your Next UK Job

Explore more vacancies, check salaries and find your next opportunity.

Discover more opportunities on TRHNP.

Related Posts

Scroll to Top