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Repairs Assistant

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Repairs Assistant – Ashford Borough Council

Salary: £25,836–£26,793 per year, depending on skills and experience
Location: Ashford, Kent, UK
Employer: Ashford Borough Council
Job Type: Permanent, full-time
Working Hours: 37 hours per week
Working Pattern: Hybrid working available
Job Category: Administrative
Job Reference: REQ0908
Date Posted: 14 September 2026
Closing Date: 1 November 2026
Visa Sponsorship: Not stated in the job advert. Applicants requiring sponsorship should confirm eligibility directly with the council.

Job Overview

Ashford Borough Council is recruiting a Repairs Assistant to join its Responsive Repairs Team within the Housing Service.

The successful candidate will act as a first point of contact for tenants, leaseholders and internal colleagues reporting repairs and maintenance issues. You will handle enquiries, assess repair requests, arrange appointments and provide accurate advice and updates to customers.

This role is suited to someone who enjoys helping people, communicates effectively and can manage a busy workload while delivering a professional and responsive service.

See also Microsoft 365

Key Responsibilities

As a Repairs Assistant, your duties will include:

  • Responding to repair and maintenance enquiries by telephone, email and online channels.
  • Assessing repair requests and arranging appropriate appointments.
  • Providing customers with accurate information, advice and updates.
  • Supporting the council’s approach to damp and mould management, including procedures required under Awaab’s Law.
  • Working closely with surveyors, contractors and housing teams to resolve repair issues.
  • Identifying vulnerable tenants and following the appropriate safeguarding and support procedures.
  • Maintaining accurate records and ensuring repair enquiries are handled efficiently.

Essential Skills and Experience

Applicants should enjoy working with the public, remain calm under pressure and demonstrate strong communication and organisational abilities.

The essential requirements include:

  • Experience dealing directly with customers or members of the public.
  • Excellent listening and problem-solving skills.
  • Good IT skills and experience maintaining accurate records.
  • The ability to organise and prioritise workloads effectively.
  • A methodical approach to work and the ability to manage several tasks at once.

Salary and Employee Benefits

The council offers a salary of £25,836 to £26,793 per year, depending on skills and experience.

Other benefits include:

  • Hybrid working arrangements to support work-life balance.
  • A pension scheme.
  • Generous annual leave.
  • Flexitime.
  • Free life insurance.
  • Training and professional development opportunities.
  • Relocation support for specific eligible roles.

Is Visa Sponsorship Available?

Visa sponsorship is not confirmed in the job advert. The vacancy information does not explicitly state whether Ashford Borough Council can sponsor applicants under the Skilled Worker route.

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Applicants who require visa sponsorship should contact the council’s recruitment team to confirm whether sponsorship is possible for this particular position before applying.

How to Apply

Applications should be submitted through Ashford Borough Council’s recruitment system, following the instructions relevant to your applicant status.

  • Internal applicants: Log in to the employee self-service system and select “current vacancies”.
  • Current temporary agency workers: Email payroll@ashford.gov.uk to request an iTrent account so you can access the application.
  • Application support: Email recruitment@ashford.gov.uk for assistance with completing the application form.

Please ensure you receive confirmation that your application has been submitted successfully.

Informal Enquiries

For an informal discussion about the position, contact Tallulah Baker, Front Office Team Leader, on 0300 042 4065.

Ashford Borough Council recognises its responsibility to safeguard children, young people and vulnerable adults who come into contact with its services. The council also welcomes applications from the Armed Forces community.

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