Technical Support Officer – Liverpool City Council
Liverpool City Council is recruiting a Technical Support Officer to join its Planning and Building Control Service in Liverpool.
This is a 6-month fixed-term position focused on data capture and data cleansing across several in-house systems. The role involves analysing, cleansing, interpreting and capturing data, alongside providing technical and administrative support to the wider service.
Important: Despite the job title and the IT Support category used on the vacancy website, this is not an ICT job. The position sits within the Planning and Building Control Service.
Job Details
- Job title: Technical Support Officer
- Employer: Liverpool City Council
- Location: Liverpool
- Working arrangement: On-site
- Contract: Fixed term, 6 months
- Hours: Full time
- Salary: £28,153 – £32,046 per year
- Service: Planning and Building Control
- Interview: Face-to-face, competency-based
- Closing date: Midnight, Monday 5 October 2026
About the Role
The Technical Support Officer will work within a skilled technical support team supporting Liverpool City Council’s Planning and Building Control Service.
The initial six-month project involves working across several internal ICT systems to carry out data capture and data cleansing. The successful candidate will need to analyse and interpret information accurately while maintaining an efficient, customer-focused service.
The wider team is responsible for validating and processing planning and building control applications, land charge enquiries and providing administrative and technical support across the service.
Key Responsibilities
The role will involve:
- Capturing, analysing, cleansing and interpreting data.
- Working across a number of internal council systems.
- Providing technical and administrative support to the service.
- Supporting the processing and validation of planning and building control applications.
- Assisting with land charge enquiries.
- Providing flexible support across the functions undertaken by the service.
- Maintaining an efficient, effective and customer-focused service.
- Helping the team meet its operational objectives and required timescales.
Requirements
Applicants should have:
- Demonstrable knowledge and experience relevant to a Technical Support Officer position.
- Competencies associated with NVQ Level 3 in Administration or Business Studies.
- Proven experience of working in a busy office environment.
- The ability to work accurately with data.
- Good organisational and administrative skills.
- The ability to provide customer-focused support within required timescales.
Important: This Is Not an ICT Support Job
Although the vacancy appears under an IT Support category, Liverpool City Council specifically states that this is not a job in ICT.
The role is based in the Planning and Building Control Service, with the technical element primarily relating to data capture, data cleansing, internal systems and administrative support.
Contract and Working Arrangement
This is a 6-month fixed-term contract for limited specialist project work.
The contract will end six months after the successful candidate’s start date.
The position is advertised as full time and on-site, although Liverpool City Council promotes a wider “Flexibility First” approach to agile working where the role allows.
Salary and Benefits
The salary is £28,153 to £32,046 per year.
Employees may also have access to:
- At least 27 days’ annual leave plus bank holidays, increasing to 32 days after five years’ service.
- The option to purchase additional annual leave.
- Local Government Pension Scheme membership and an AVC option.
- Learning, training and career progression opportunities.
- Employee Assistance Programme and wider health and wellbeing support.
- Cycle to Work and Travel Pass schemes.
- Drive Time salary sacrifice car lease scheme.
- Enhanced family-friendly leave policies.
- Discounted gym memberships.
- Employee Volunteering Scheme.
- Medicash.
Visa Sponsorship and Right to Work
Sponsorship warning: Liverpool City Council states that this role does not meet the requirements for a Skilled Worker visa.
The council requires candidates to have the right to work in the UK before starting employment or otherwise meet the relevant Home Office criteria for sponsorship.
However, the vacancy specifically states that, based on the council’s understanding of the Skilled Worker eligible occupations and salary requirements, this particular role does not meet the requirements for a Skilled Worker visa.
Applicants who require sponsorship should therefore carefully check their eligibility before applying.
Application and Selection Process
Applications are processed through Liverpool City Council’s Tribepad recruitment system.
Candidates should complete their full profile, including work and education history. Applicants should also regularly check the email address registered with Tribepad, including spam and junk folders, as recruitment communications and interview invitations will be sent there.
The selection process includes face-to-face competency-based interview questions.
- Closing date: Midnight, Monday 5 October 2026
- Shortlisting: Week commencing Monday 12 October 2026
- Interviews: Week commencing Monday 19 October 2026
The council reserves the right to close the vacancy early, so applicants are advised to submit their applications before the closing date.
Reasonable Adjustments
Liverpool City Council states that reasonable adjustments can be requested in line with the Equality Act 2010, including alternative application formats or additional time to complete an application.
How to Apply
To view the full vacancy details and submit an application, use the original Liverpool City Council vacancy on LG Jobs: