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Field Collections

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Field Collections Team – National Collector at HMRC

Salary: £31,096–£37,919 per year
Employer: HM Revenue and Customs (HMRC)
Job Grade: Executive Officer
Location: Multiple locations across the UK
Contract: Permanent
Working Pattern: Full-time, part-time, flexible working and job share
Number of Vacancies: 25
Closing Date: 2 November 2026
Reference: 485040
Visa Sponsorship: Not stated in the job advert. Applicants must meet Civil Service nationality and right-to-work requirements.

HM Revenue and Customs (HMRC) is recruiting 25 National Collectors to join its Field Collections Team within Debt Management. This is a permanent, customer-facing opportunity for organised and confident individuals who can manage their workload, communicate effectively and work independently while travelling throughout an allocated geographical area.

Successful candidates will receive a structured 12-week training programme and ongoing workplace support. The role involves visiting individuals and businesses to collect overdue taxes, negotiate payment arrangements and take appropriate recovery action in accordance with the relevant legislation.

Job Overview

As a National Collector, you will help HMRC recover outstanding tax payments that contribute towards funding UK public services. You will manage your own caseload, visit customers at their homes or business premises, assess their financial circumstances and determine appropriate next steps.

Approximately 90% of your working time will involve travelling and visiting customers, often without prior appointments. You must therefore be comfortable driving regularly, working independently and handling challenging conversations professionally.

The position is field-based and is not suitable for contractual homeworking.

Available Locations

The advert lists the following office locations:

  • Belfast – Erskine House and Carne House
  • Birmingham
  • Bristol
  • Croydon
  • Edinburgh
  • Leeds
  • Liverpool
  • Nottingham
  • Preston
  • Reading
  • Stratford

The geographical operational areas also include Aberdeen, Brighton, Chelmsford, Chester, Coventry, Cumbria, Doncaster, East London, Enniskillen, Harrow, Hemel Hempstead, Hereford, Kingston upon Thames, Lake District, Leicestershire, Londonderry, Luton, North London, North West London, Northamptonshire, Omagh, Perthshire, Peterborough, Slough, Somerset, Southall, Stevenage, Swindon, Watford and Worcester.

Applicants should select only a location they are willing and able to work from. Location preferences cannot be changed after submitting the application, and appointments will depend on business requirements and merit order.

Key Responsibilities

Your duties will include:

  • Managing an allocated caseload and prioritising work to achieve timely results.
  • Visiting individuals, company directors, sole traders, partnerships and other customers at homes and business premises, including unannounced visits.
  • Gathering and verifying information to understand customers’ circumstances.
  • Explaining HMRC requirements clearly and negotiating suitable payment arrangements where appropriate.
  • Collecting outstanding payments and taking proportionate recovery action.
  • Identifying relevant assets and progressing authorised enforcement activity in line with applicable legislation.
  • Applying the relevant procedures in England, Northern Ireland or Scotland.
  • Maintaining accurate digital records and completing associated administrative tasks.
  • Using Office 365 and HMRC digital systems to manage cases and respond to queries.
  • Travelling throughout your allocated area and undertaking wider travel when required.
  • Representing HMRC professionally and treating customers fairly while maintaining the authority required to enforce tax obligations.

Occasional overnight stays may be required for business activities or training. Advance notice will be provided where applicable, and eligible expenses will be handled under HMRC policy.

Essential Requirements

Applicants must demonstrate the following skills and abilities:

  • Strong planning and organisational skills.
  • Effective time management and the ability to manage an independent caseload.
  • Excellent interpersonal and communication skills.
  • The ability to influence, engage and negotiate with different people.
  • Confidence working in a fast-paced environment and meeting tight deadlines.
  • Flexibility and adaptability when dealing with changing priorities.
  • The ability to gather, assess and analyse information before making evidence-based decisions.
  • Strong observation skills and attention to relevant details.
  • Proficiency in Microsoft Office 365.
  • The ability to complete administrative tasks accurately.
  • Confidence working independently and handling challenging customer interactions professionally.
  • A full UK driving licence and the ability to drive regularly in different areas and weather conditions.

You must also speak English fluently enough to communicate clearly and confidently with members of the public. This requirement will be assessed during the interview.

Is Training Provided?

Yes. HMRC provides a structured 12-week training programme.

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Successful candidates will complete a bespoke, full-time training and development programme covering the knowledge, systems, customer-handling skills, safety requirements and operational procedures needed for the role.

Ongoing workplace support and peer assistance will also be available. Full-time working is required during the 12-week training programme, including for those appointed to part-time arrangements.

Salary and Benefits

The advertised annual salary depends on the location:

  • National salary: £31,096–£33,270.
  • London salary: £35,423–£37,919.

External applicants will normally start at the minimum of the relevant pay band. Part-time salaries will be adjusted in proportion to the agreed working hours.

Additional benefits include:

  • Civil Service Alpha pension, with an employer contribution of 28.97%.
  • Annual leave starting at 25 days, increasing by one day for each qualifying year of service up to 30 days.
  • Flexible and hybrid working arrangements where operational requirements permit.
  • Family-friendly policies.
  • Personal support and employee wellbeing resources.
  • Coaching, training and career development opportunities.
  • Approved equipment for mobile working and lone-worker safety.
  • Potential eligibility to apply for an HMRC company-car scheme, subject to the applicable arrangements.

Although HMRC offers flexible working policies, this position requires extensive travel and customer visits and is not suitable for contractual homeworking.

Is Visa Sponsorship Available?

The job advert does not confirm that visa sponsorship is available.

The vacancy includes specific Civil Service nationality and eligibility requirements. These include UK and Irish nationals, eligible Commonwealth nationals with the right to work in the UK, and certain EU and other nationals who meet the stated settlement or immigration conditions.

Applicants who require a new Skilled Worker visa sponsorship should not assume that HMRC will sponsor this position. Check the official eligibility guidance and confirm your circumstances with the recruitment team before applying.

How to Apply

Applications must be submitted through the official Civil Service Jobs website.

Applicants will be asked to provide:

  1. A name-blind CV outlining employment history and previous experience.
  2. A personal statement of up to 500 words explaining how their skills and experience meet the essential criteria and person specification.

Make sure your application uses genuine examples from your own experience and clearly demonstrates your organisational skills, communication abilities, judgement, customer service and capacity to manage competing priorities.

Selection Process

The recruitment process uses the Civil Service Success Profiles framework and assesses candidates’ strengths and experience.

Initial sift: If a large number of applications are received, HMRC may conduct an initial assessment based on CVs.

Full sift: The CV and personal statement will be assessed, and successful applicants will be invited to interview.

Interview: Interviews will take place by video link. Candidates will be assessed on their experience and asked strength-based questions about their motivations, preferences and approach to work.

An example question provided in the advert is:

“It is often said that the customer’s needs should come first. To what extent do you agree or disagree with this statement?”

There is no requirement to prepare specific answers to strength-based questions in advance, although reflecting on your strengths and the work you enjoy may be helpful.

A reserve list may be maintained for up to 12 months. Successful candidates will be placed on merit lists for the relevant locations, with appointments made according to merit order and business needs.

Candidate Information Webinar

HMRC will hold an online candidate information session on Microsoft Teams:

Date: Tuesday, 27 October 2026
Time: 10:00 am

Applicants can register using the official session form:

Register for the Field Collections Team candidate information session

Important Application Information

  • Ensure that you meet the nationality and eligibility requirements before applying.
  • Select your preferred location carefully because it cannot be changed after submission.
  • Contact the recruitment team as early as possible if you require reasonable adjustments.
  • Successful candidates will undergo the required criminal record and baseline personnel security checks.
  • Candidates must provide truthful and accurate information throughout the recruitment process.
  • Applicants who need help with eligibility or application issues should contact the recruitment team before the vacancy closes.

Application Deadline

The closing date is 11:55 pm on Monday, 2 November 2026.

Apply before the deadline to be considered for this permanent HMRC opportunity.

Source: HM Revenue and Customs (HMRC), Civil Service Jobs.
Job reference: 485040.

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