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ICT Support Analyst

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ICT Support Analyst – Maldon District Council

Salary: £31,609.62–£33,561.56 per year
Location: Maldon, Essex, England
Job Type: Permanent, full-time
Working Pattern: Hybrid – office attendance required 2 days per week
Employer: Maldon District Council
Department: Corporate Services – Information Services
Reference: 24201
Closing Date: 30 October 2026
Visa Sponsorship: Not stated in the job advert.

About the Role

Maldon District Council, working in partnership with Essex Shared Services, is recruiting an ICT Support Analyst to provide technical advice and support across council services.

This is an opportunity for an IT support professional to help employees use digital systems effectively, resolve technical issues and contribute to improvements in service delivery.

The successful candidate will act as a key link between council service areas and the ICT team, ensuring that incidents, requests and support cases are handled efficiently and within agreed timescales.

The position is permanent and offers hybrid working, with an expectation of attending the office two days per week.

Key Responsibilities

  • Provide ICT advice and technical support to council departments and service users.
  • Help identify and implement suitable IT solutions that meet business needs.
  • Log, manage, prioritise and resolve IT incidents, requests and support cases.
  • Escalate technical issues when necessary and ensure cases are handled within agreed service levels.
  • Support small IT projects, system changes, upgrades and service improvements.
  • Assist with testing new systems and changes, providing user guidance where required.
  • Maintain accurate records of incidents, actions and outcomes.
  • Work with colleagues, suppliers and service users to deliver a reliable IT support service.
  • Identify recurring technical problems and recommend improvements.
  • Follow council ICT standards, information security policies and data protection procedures.

Essential Qualifications and Experience

Applicants should meet the following requirements:

  • Education to A-level standard, NVQ Level 3 or equivalent, or demonstrable relevant experience in an IT or digital support role.
  • Relevant experience providing IT support, systems support or digital services in a customer-focused environment.

Applicants who are willing to undertake relevant professional ICT training or qualifications may also be considered, as stated in the advert.

Knowledge Requirements

Candidates should have:

  • A good understanding of ICT support principles, systems and service delivery.
  • An understanding of how IT services support business processes, particularly within a local authority.
  • Knowledge of information security, data protection, ICT policies and procedures.
  • An understanding of incident, request and case management.
  • Knowledge of customer service practices and supporting users with different levels of technical confidence.
  • Awareness of continuous improvement and how to address recurring technical issues.

Skills and Abilities

The successful candidate should be able to:

  • Communicate clearly and explain technical information in practical terms.
  • Manage competing priorities and organise their workload effectively.
  • Maintain accurate records and case information.
  • Investigate technical problems, identify appropriate solutions and escalate issues when necessary.
  • Work collaboratively with colleagues, suppliers and service users.
  • Confidently use Microsoft applications, including Office 365, Outlook and Teams, as well as IT service management systems.
  • Remain calm and professional when dealing with technical issues or service disruptions.
  • Learn new technologies and develop technical skills as systems and business needs change.

Employee Benefits

Maldon District Council offers a range of employee benefits, including:

  • Local Government Pension Scheme.
  • Generous annual leave entitlement.
  • Flexible and agile working arrangements.
  • Employee assistance programme.
  • Cycle to Work scheme.
  • Salary sacrifice car lease scheme.
  • Discounted local gym membership.
  • Free parking.

About Maldon District Council

Maldon District Council works to support the development, prosperity and long-term wellbeing of its local community.

Its Corporate Plan 2025–2028 sets out the council’s priorities and objectives for improving services and meeting residents’ needs. The council offers a diverse working environment, covering frontline services, policy, strategy and corporate functions.

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The council welcomes applicants from different backgrounds, cultures and experiences and is committed to equality, inclusion and the employment and career development of disabled people. It is an accredited Disability Confident Employer.

The council is also committed to safeguarding children, young people and vulnerable adults. Disclosure and Barring Service (DBS) checks will be carried out where required by the responsibilities of the role.

Visa Sponsorship and Right to Work

The original job advert does not confirm whether visa sponsorship is available for this position.

Applicants who require Skilled Worker visa sponsorship should contact the employer before applying to confirm whether sponsorship can be offered for this role and whether they meet the relevant eligibility requirements.

Do not assume that sponsorship is available unless the employer confirms it.

Application / Selection Process

Interested candidates should apply online through the official application portal before the closing date of 30 October 2026.

Employer: Maldon District Council
Recruitment partnership: Essex Shared Services
Reference: 24201

For further information about the position, contact Essex Shared Services at essexsharedservices@essex.gov.uk.

 

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