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Business Support Manager

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Business Support Manager – Ministry of Justice

The Ministry of Justice (MoJ) is recruiting 4 Business Support Managers to join Justice Digital, Data and Science. This permanent Civil Service role offers a salary of up to £42,859, hybrid working, flexible hours and a generous pension contribution.

The successful candidates will support workforce planning, recruitment coordination, data reporting and business processes while working closely with senior managers, Finance and Recruitment teams.

Job Overview

  • Job Title: Business Support Manager
  • Employer: Ministry of Justice (MoJ)
  • Salary: £35,335–£37,847 nationally or £40,014–£42,859 in London
  • Location: National, across multiple UK regions
  • Contract Type: Permanent
  • Job Grade: Higher Executive Officer (HEO)
  • Working Pattern: Full-time, part-time and flexible working
  • Number of Vacancies: 4
  • Reference Number: 487459
  • Job Reference: 23488
  • Closing Date: 5 November 2026 at 11:55 pm
  • Visa Sponsorship: Not stated in the job advert. Applicants should confirm eligibility directly with the Ministry of Justice before applying.
  • Security Clearance: Security Check (SC) clearance is required.

About the Role

Justice Digital, Data and Science is looking for organised and detail-oriented Business Support Managers to help maintain effective workforce planning and business operations.

You will work with senior management, profession leads, managers, Finance and Recruitment colleagues to maintain accurate workforce information, coordinate recruitment activity and support informed decision-making.

The role also involves improving internal processes, data quality and reporting while ensuring workforce changes and contractor requests are handled accurately and in line with departmental policies.

The position offers hybrid working, allowing you to balance working remotely with time spent at your local office. For new external recruits, the only London office location available for this campaign is 10 South Colonnade, E14 4PU.

Key Responsibilities

  • Coordinate monthly workforce planning with senior managers, profession leads and other stakeholders.
  • Maintain accurate workforce information, including headcount, vacancies, recruitment campaigns, staff transfers and cost centre changes.
  • Work with Finance and Recruitment teams to forecast vacancies, develop recruitment plans and monitor progress.
  • Prepare regular workforce reports covering vacancies, recruitment, onboarding and roles at risk of remaining unfilled.
  • Provide workforce data extracts and analysis to support management decisions.
  • Chair workforce planning meetings, record decisions and follow up on agreed actions.
  • Coordinate requests for contractors and contract extensions, reviewing business justifications and identifying opportunities to improve the process.
  • Review and improve digital processes, guidance and reporting while maintaining appropriate financial controls.

Essential Skills and Experience

Applicants should demonstrate the following skills and experience:

  • Strong communication and collaboration skills, including the ability to work confidently with senior leaders, managers and corporate teams.
  • Excellent attention to detail and the ability to interpret, manage and quality-check complex workforce data.
  • Experience working with workforce information and systems.
  • Practical experience using Microsoft Excel to analyse and report information.
  • Strong organisation, planning, listening, negotiation and influencing skills.
  • The ability to remain calm under pressure, assess problems quickly and work effectively in a demanding environment.
  • Willingness to undergo the required Security Check (SC) clearance process.

Candidates should review the official job description carefully to ensure their experience meets the essential criteria.

Salary and Pension

The salary depends on the successful candidate’s base location:

  • National: £35,335–£37,847 per year.
  • London: £40,014–£42,859 per year.

New Civil Service entrants are normally expected to start at the minimum of the relevant pay band. Different salary rules apply to existing Civil Service employees transferring or being promoted.

The role includes a Civil Service Pension with an employer contribution of 28.97%.

Employee Benefits

The Ministry of Justice offers a range of benefits, including:

  • A generous Civil Service pension.
  • 25 days of annual leave, increasing to 30 days after five years of service.
  • Eight bank holidays plus a privilege day for the King’s birthday.
  • Flexible and hybrid working arrangements, with part-time and compressed-hours options.
  • 10% of working time allocated to personal and professional development.
  • A £1,000 learning budget per person.
  • Access to conferences, seminars, professional accreditation, vocational programmes and e-learning.
  • Family-friendly maternity, adoption and shared parental leave policies.
  • Season Ticket Advance and other Civil Service benefits.

Application Process

Applications are assessed using the Government Digital and Data Profession Capability Framework and the Civil Service Success Profiles Framework.

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Stage 1: Application and sift

Applicants must submit:

See also Scholarship

  • CV: Include your career history and relevant qualifications. Your CV will be assessed against the essential criteria.
  • Personal Statement: Maximum 750 words, providing clear examples from your own experience.

Your personal statement should address these three criteria, using a separate paragraph for each:

  1. Strong communication and collaboration skills, including working effectively with senior leaders, managers and corporate teams.
  2. Excellent attention to detail and the ability to manage, interpret and quality-check complex workforce data.
  3. Experience managing or working with workforce information and systems.

The recruitment process uses anonymous shortlisting. Do not include your name or other identifying details in your CV or personal statement.

If there is a high volume of applications, an initial sift may focus on communication and collaboration skills.

Stage 2: Interview

Successful applicants will be invited to a panel interview conducted through Microsoft Teams.

See also Housekeeper

The interview will assess experience, technical skills and the following behaviours:

  • Communicating and Influencing
  • Delivering at Pace

Interviews are expected to take place during the week commencing 23 November 2026.

Appointments are made in merit order. A reserve list may be held for up to 12 months.

Security and Eligibility Requirements

Successful candidates must complete the required criminal record and security checks. This position requires Security Check (SC) clearance, and candidates must meet the relevant security requirements before appointment.

The vacancy is open to eligible groups under Civil Service nationality rules, including UK nationals, eligible Irish and Commonwealth nationals, and certain other applicants who meet the stated nationality and right-to-work requirements.

Applicants should review the official nationality and security clearance guidance before applying.

How to Apply

Interested candidates should prepare their CV and a personal statement of no more than 750 words, ensuring they address all three specified criteria.

Submit your application through the official recruitment portal before the deadline.

Closing Date: 5 November 2026 at 11:55 pm.

Contact Information

For recruitment enquiries, contact the SSCL Recruitment Enquiries Team:

  • Email: moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
  • Telephone: 0345 241 5359

Important Information About Visa Sponsorship

The advert does not confirm whether visa sponsorship is available for this position. Applicants who require Skilled Worker sponsorship should contact the Ministry of Justice recruitment team to confirm eligibility before submitting an application.

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