Administration Officer

Administration Officer – Insolvency Service

Salary: £26,670 per year (national locations) / £30,444 per year (London locations)
Location: Birmingham, Cardiff, Edinburgh, Exeter, Ipswich, Leeds, London (Croydon and Stratford), Manchester, Newcastle and Nottingham
Contract: Permanent
Working pattern: Full-time, part-time, job share and flexible working
Number of vacancies: 3
Job grade: Administrative Officer
Reference number: 487418
Closing date: 7 November 2026, at 11:55 pm
Visa sponsorship: Not available – the Insolvency Service does not currently hold a Skilled Worker sponsorship licence.

About the Insolvency Service

The Insolvency Service is a UK government agency that supports the economy by helping people deal with personal insolvency, making statutory redundancy payments when employers become insolvent, and investigating director misconduct.

The organisation is modernising its services, with a focus on digital improvements, efficient processes and better support for customers and colleagues.

It is recruiting three Administration Officers to provide reliable administrative support across different teams and operational areas.

About the Role

As an Administration Officer, you will help the Insolvency Service deliver effective services by maintaining accurate information, processing documentation and supporting colleagues and customers.

Depending on your assigned team, your duties may involve customer enquiries, casework administration, records management or supporting specialist operational services.

The role offers opportunities to develop transferable administrative skills, take responsibility for your work and contribute to the wider objectives of the organisation.

Key Responsibilities

• Provide accurate, timely and professional administrative support to help your team meet its objectives.
• Process information and documentation correctly to ensure work progresses smoothly.
• Maintain records, systems and correspondence in line with data protection requirements.
• Organise and prioritise tasks to meet deadlines and respond to changing workloads.
• Make routine decisions within established guidance and resolve straightforward issues.
• Work collaboratively with colleagues, customers and other stakeholders to coordinate activities and maintain service standards.
• Handle information securely and ensure enquiries are dealt with accurately and promptly.

Essential Skills and Requirements

Candidates should be able to demonstrate the following:

• Strong organisational skills, including the ability to prioritise workloads, pay attention to detail and meet deadlines.
• Clear written and verbal communication skills, with a professional approach to supporting colleagues and customers.
• The ability to identify improvements to everyday administrative processes and explain how these could improve efficiency or service delivery.
• Good teamwork and relationship-building skills.
• The ability to assess information, use initiative to resolve routine problems and recognise when to seek advice.
• The ability to work independently and take responsibility for assigned tasks.
• Experience using computer systems, including Microsoft Office applications, or a willingness to learn.

Occasional travel may be required for meetings or training.

Working Arrangements

The vacancies cover different teams, so specific responsibilities and working environments may vary.

The agency’s standard hybrid-working policy requires employees to spend at least 60% of their working time in the workplace. However, some positions may require 100% office attendance, depending on business needs.

Successful candidates may initially support a particular project or operational area and could move to another suitable team when the work changes.

Applicants may select up to two preferred locations in order of preference. Candidates should only choose locations they can regularly attend.

Salary and Benefits

The advertised salary is £26,670 per year for national locations and £30,444 per year for London locations.

The benefits package includes:

• Civil Service pension, with an employer contribution of 28.97%.
• Flexible working arrangements and flexi-time.
• Annual leave starting at 25 days for eligible new entrants, increasing to 30 days after five years of service.
• Eight public or bank holidays, plus an additional day of privilege leave.
• Competitive maternity, paternity and parental leave.
• Five days of paid learning and development leave.
• Five days of paid volunteering leave.
• Cycle to Work scheme.
• Access to confidential employee assistance and wellbeing support.

Visa Sponsorship

Skilled Worker visa sponsorship is not available for this vacancy.

The Insolvency Service has confirmed that it does not currently hold the sponsorship licence required to sponsor Skilled Worker visa applicants. Applicants who require sponsorship should take this restriction into account before applying.

Application and Selection Process

Recruitment will use the Civil Service Success Profiles framework, assessing behaviours, strengths, ability and experience.

Application requirements:

Candidates will be asked to complete:

• A Civil Service Verbal Test.
• A personal statement of no more than 500 words.
• Evidence for the Delivering at Pace behaviour.

The personal statement should explain how your skills, qualities and experience meet the essential criteria in the person specification.

The verbal test should be completed as soon as possible after the invitation. The stated deadline for completing the test is 11:55 pm on 7 November 2026. Applications may be withdrawn if the test is not completed by the deadline.

Interview stage:

Candidates who pass the sift may be invited to a video interview via Microsoft Teams.

The interview will assess:

• Delivering at Pace.
• Making Effective Decisions.
• Communicating and Influencing.
• Strengths.

Expected recruitment timeline:

• Sift: Week commencing 9 November 2026.
• Interviews: Week commencing 23 November 2026.

These dates are subject to change.

A reserve list may be held for up to 12 months, and successful candidates who are not appointed immediately may be considered for future vacancies.

Security and Eligibility

Successful candidates must undergo a basic criminal record check and the required government personnel security checks. Some positions may require additional Security Check clearance.

The vacancy is broadly open to eligible UK nationals, Irish nationals, qualifying Commonwealth citizens with the right to work in the UK, and other nationalities meeting the Civil Service nationality requirements.

Candidates should review the official eligibility criteria before applying.

How to Apply

Applications must be submitted through the official Civil Service Jobs website.

Vacancy: Administration Officer
Employer: Insolvency Service
Reference: 487418
Closing date: 7 November 2026, at 11:55 pm

For application enquiries, contact the INSS Central Recruitment Team at hr.recruitment@insolvency.gov.uk.

Important Information

Applicants should ensure that all information provided in their application is truthful and based on their own experience. The employer warns that applications may be withdrawn if plagiarism is identified.

Reasonable adjustments are available for applicants who need support during the recruitment process. Contact the Government Recruitment Service before the closing date if you require an adjustment.