Homeless Support Officer

Homeless Support Officer – Warwick District Council

Job Overview

Employer: Warwick District Council
Salary: £32,046–£34,811 per annum
Location: Warwick District, Warwickshire, UK
Contract: Fixed-term for 2 years
Hours: 37 hours per week
Working Pattern: Full-time, office-based
Job Reference: RWD0000858
Job Category: Housing / Administration
Date Posted: 27 October 2026
Closing Date: 8 November 2026
Interview Date: 17 November 2026
Visa Sponsorship: Not stated in the job advert. Applicants requiring sponsorship should confirm eligibility with the council before applying.

About Warwick District Council

Warwick District Council is seeking a proactive, compassionate and organised Homeless Support Officer to join its Temporary Accommodation Team.

The team supports individuals and families experiencing homelessness or at risk of losing their homes. The successful candidate will help residents living in temporary accommodation access appropriate support, maintain their placements and work towards securing long-term housing.

This role offers an opportunity to make a meaningful difference in the community by supporting vulnerable residents and working with housing professionals, landlords and external agencies.

Important: This position is based at the council’s offices within Warwick District and is not suitable for home or hybrid working.

Key Responsibilities

• Resident support: Provide practical advice and guidance to residents in temporary accommodation, helping them understand their responsibilities and access relevant services.
• Accommodation management: Conduct regular welfare checks and property visits to ensure accommodation remains safe, suitable and properly maintained.
• Tenancy sustainment: Help residents address issues that could put their accommodation at risk and understand their housing obligations.
• Homelessness prevention: Support residents in identifying barriers to moving into permanent housing and exploring longer-term accommodation options.
• Multi-agency working: Coordinate support with housing teams, social services, health professionals, landlords and external support providers.
• Safeguarding: Identify and report safeguarding concerns, risks and incidents in line with council policies.
• Case management: Maintain accurate records, document interventions, monitor progress and follow up on agreed actions.
• Managing incidents: Respond professionally to complaints, anti-social behaviour, property concerns and other issues, escalating matters when necessary.
• Signposting and referrals: Help residents access benefits advice, mental health services, substance misuse support, employment and training opportunities.
• Service improvement: Identify recurring issues and contribute ideas to improve the temporary accommodation service.

Skills and Experience Required

The successful candidate should demonstrate:

• Strong communication and interpersonal skills.
• The ability to build positive relationships with people from different backgrounds.
• A compassionate and non-judgemental approach when supporting vulnerable individuals.
• Good organisation and the ability to manage a varied caseload.
• Effective problem-solving skills and the ability to handle challenging situations professionally.
• The ability to work collaboratively with colleagues, landlords and external agencies.
• Good administrative and IT skills, including accurate record-keeping and report preparation.
• An understanding of safeguarding, confidentiality, equality, diversity and inclusion.
• A flexible, proactive approach and a commitment to improving outcomes for residents.

Desirable experience: Experience in housing, homelessness, tenancy support or working with vulnerable people would be beneficial.

The detailed job description and person specification should be reviewed to confirm the full essential criteria.

Salary and Employee Benefits

The advertised package includes:

• Annual salary of £32,046–£34,811.
• Membership of the Local Government Pension Scheme.
• Up to 32 days of annual leave.
• BUPA Cash Plan.
• Work Perks employee benefits.
• Training and development opportunities.
• A workplace that promotes a healthy work-life balance.

Safeguarding and DBS Check

Warwick District Council is committed to safeguarding children, young people and adults. The successful applicant will be required to undergo an Enhanced Disclosure and Barring Service (DBS) check.

How to Apply

Applications must be submitted through the council’s official recruitment portal.

Application instructions:

• Complete all sections of the application form.
• Provide evidence of how you meet the required competencies and essential criteria.
• Do not attach a CV, as CVs will not be considered.
• Check your email regularly for updates on your application.

Applicants with disabilities who meet the essential criteria can request consideration under the council’s Disability Confident Guaranteed Interview Scheme by disclosing their disability and indicating that they wish to be considered.

For an informal discussion about the role, contact:

Katie Williams
Homeless Services Co-Ordinator
Email: katie.williams@warwickdc.gov.uk

For application assistance, contact vacancies@warwickdc.gov.uk.

Closing date: 8 November 2026

Additional Information