Training Delivery Officer

Training Delivery Officer – Acas

Salary: £36,547 – £39,566 per annum
Location: Birmingham, Bristol, Cardiff, Fleet, Leeds, Manchester and Newcastle (with hybrid working)
Contract: Permanent
Working Pattern: Full-time, part-time, flexible working, job share or compressed hours
Grade: Higher Executive Officer (HEO) – Grade 9
Vacancies: 7
Employer: Advisory, Conciliation and Arbitration Service (Acas)
Reference: 488962
Closing Date: 18 November 2026 at 11:55 pm
Visa Sponsorship: Not available. Acas does not hold a UKVI sponsorship licence and cannot sponsor visa applicants or issue Certificates of Sponsorship.

Job Overview

The Advisory, Conciliation and Arbitration Service (Acas) is recruiting seven Training Delivery Officers to join its Advice and Business Solutions team.

The successful candidates will deliver high-quality training programmes online and in person, covering employment law, workplace best practices and effective line management skills.

The role also involves building relationships with customers, identifying business development opportunities and working with the Product Development Team to design and improve training materials.

Training will be delivered through open-access courses, workplace sessions, webinars and masterclasses.

Key Responsibilities

• Deliver training sessions online using platforms such as Zoom and Microsoft Teams, as well as in person across the assigned region.
• Deliver Acas open-access courses, in-company training, webinars, masterclasses and other training events.
• Provide chargeable and non-chargeable talks to employers, employees and other stakeholders.
• Identify and follow up on business development opportunities to increase Acas’ profile and reach.
• Build and maintain strong relationships with customers and stakeholders.
• Manage time, workload priorities and administrative responsibilities effectively.
• Work with the Product Development Team to create and adapt training materials.
• Complete contractual paperwork for chargeable training activities within required timeframes.
• Maintain accurate customer records and update relevant systems.
• Collect and record feedback from training delegates.
• Contribute to the organisation’s operational and financial objectives.

Essential Requirements

Candidates should demonstrate:

• Experience delivering learning or training, or transferable skills relevant to the role.
• Experience meeting the needs of different stakeholders or customers while recognising varying learning and working styles.
• Experience developing knowledge and capabilities, identifying learning needs and suggesting improvements to ways of working.
• Ability to communicate objectives, activities and timeframes clearly to colleagues and stakeholders.
• Good verbal and written communication skills.
• Competence in using Zoom, Microsoft Teams and PowerPoint.

Additional requirement: Applicants must hold a valid UK driving licence because the role involves extensive travel within the assigned region. Exceptions may be considered where reasonable adjustments are required.

Desirable Requirements

• Understanding of Human Resources (HR) practices.
• Knowledge of employment relations and Equality, Diversity and Inclusion (EDI).
• Welsh language skills for applicants applying for the Cardiff-based position.

Working Locations and Travel

The seven vacancies cover the following regions:

• Birmingham: West Midlands.
• Bristol: Southwest England.
• Cardiff: Wales.
• Fleet: Southeast England.
• Leeds: Yorkshire and Humber.
• Manchester: Northwest England.
• Newcastle: Northeast England.

Hybrid working arrangements are available, with the balance between home and office working agreed with the line manager.

Extensive travel within the assigned region is expected. Applicants must be able to work in Great Britain; overseas working is not permitted.

Candidates will be asked to indicate their preferred location during the application process.

Salary and Benefits

The salary for this position is £36,547 – £39,566 per annum. External applicants will normally start at the minimum of the pay band.

Additional benefits include:

• Civil Service Pension Scheme with an employer contribution of 28.97%.
• Learning and development opportunities.
• Health and wellbeing support.
• Cycle-to-work scheme.
• Interest-free season ticket loans.
• Volunteering opportunities.
• Access to a lifestyle benefits website offering discounts on various products and services.

Application and Selection Process

Applications will be assessed using the Civil Service Success Profiles framework, focusing on experience and strengths.

Applicants must submit:

1. CV: Maximum 750 words. This will be used for reference and will not be scored.
2. Personal Statement: Maximum 500 words, providing evidence against the essential and desirable criteria.
3. Role-Specific Question: A response of no more than 250 words addressing the following:

Give an example of how you adapted your approach to develop individuals with different experience levels, learning styles or personal needs, while maintaining high standards of training delivery.

Important: The initial application sift will be based on the role-specific question. Candidates who pass may progress to a full application sift or directly to interview.

Interview Process

Successful candidates will be invited to an interview via Microsoft Teams during the weeks commencing:

• 7 December 2026.
• 14 December 2026.

The selection process will include:

• Experience-based interview questions.
• Strengths-based interview questions.
• A presentation assessing communication skills and competence with Zoom, Microsoft Teams and PowerPoint.

A reserve list may be held for up to 12 months.

Candidate Information Sessions

Acas is inviting prospective applicants to attend an online information session via Microsoft Teams to learn more about the organisation, role and employment benefits.

• First session: 11 November 2026, 12:00 pm – 1:00 pm.
• Second session: 16 November 2026, 12:00 pm – 1:00 pm.

Candidates are strongly encouraged to attend one of the sessions before applying.

Important Information for Visa Applicants

Acas does not hold a UKVI Sponsorship Licence. Therefore, it cannot sponsor applicants who require a visa to work in the UK or issue a Certificate of Sponsorship (CoS).

Applicants must already have the right to work in the UK.

How to Apply

Interested and eligible candidates should submit their applications through the official Civil Service Jobs website.

Ensure your CV, personal statement and role-specific question are within the specified word limits.

Reference Number: 488962

Closing Date: 18 November 2026 at 11:55 pm.

Recruitment Enquiries: HRRecruitment@acas.org.uk