Improvement Support Officer

Improvement Support Officer – Ministry of Defence

Salary: £46,040 per annum
Employer: Ministry of Defence (MOD)
Location: RAF Wyton (Huntingdon), Cambridgeshire; Whittington Barracks, Lichfield, Staffordshire; MOD Abbey Wood, Bristol; Army HQ, Andover, Hampshire; or MOD Main Building, Whitehall, London.
Job Grade: Senior Executive Officer (SEO)
Contract: Permanent
Working Pattern: Full-time, part-time, flexible working or job share
Hours: 37 hours per week (full-time)
Number of Vacancies: 2
Reference: 488613
Closing Date: 23 November 2026 at 11:55 pm
Visa Sponsorship: Not stated in the job advert.

Job Overview

The Ministry of Defence is recruiting two Improvement Support Officers to support the development and delivery of the Defence Housing Service (DHS), an ambitious transformation programme designed to improve housing services for UK Armed Forces personnel and their families.

Backed by a £9.2 billion investment, the programme aims to modernise thousands of homes, improve maintenance services and deliver better housing experiences for service families.

Working within the Customer Experience and Insight function, successful candidates will support continuous improvement initiatives, coordinate projects, monitor performance and help introduce better ways of working across the organisation.

This is an opportunity to contribute to a major public-sector transformation programme while working with internal teams, senior stakeholders and external suppliers.

Key Responsibilities

• Provide operational support to Improvement Partners delivering continuous improvement initiatives.
• Support the implementation of improvement projects across operational teams and supplier organisations.
• Collect, organise and monitor performance data to measure progress and outcomes.
• Track improvement activities, actions and benefits to ensure delivery against objectives.
• Monitor the adoption of new processes and identify areas requiring further engagement.
• Work with Insight and Analytics teams to gather relevant information and datasets.
• Support programme governance, reporting and project coordination.
• Prepare updates for programme boards, steering groups and senior leadership meetings.
• Build effective working relationships with internal teams and external supplier partners.
• Share learning and good practice to encourage continuous improvement across the housing service.

Essential Requirements

Applicants must demonstrate the following experience and skills:

• Previous experience working within a Continuous Improvement function and delivering multiple projects.
• Experience engaging with stakeholders at senior leadership level.
• Commercial experience or demonstrable experience in business management or operational delivery.
• Proficiency in Microsoft applications, including Power BI.
• Experience working in housing or facilities management.

Applicants should ensure their CV clearly demonstrates how they meet all the essential criteria.

Working Arrangements

The position is advertised as 37 hours per week, but part-time hours, job sharing and other flexible working arrangements may be considered.

Regular in-person attendance is required, expected to be approximately 60% of the working week. Initial attendance may be higher to support familiarisation with the workplace, team and responsibilities.

Salary and Benefits

Successful candidates will receive:

• Annual salary of £46,040.
• Civil Service pension with an employer contribution of 28.97%.
• 25 days of annual leave, increasing by one day per year to a maximum of 30 days after five years.
• Eight public holidays.
• An additional day off to mark the Sovereign’s birthday.
• Flexible and hybrid working where business requirements allow.
• Enhanced parental leave schemes.
• Specialist training and funded professional qualifications.
• Career progression and development opportunities.
• Employee recognition awards.
• Access to a wide range of staff discounts.

Assessment and Selection Process

Recruitment will follow the Civil Service Success Profiles framework, assessing experience, behaviours and technical skills.

Application stage:

Applicants must submit:

• A CV through the Employment History section of the Civil Service Jobs application.
• A personal statement of no more than 500 words, providing specific examples demonstrating how they meet the two most important essential criteria.

Each essential criterion will be scored from 1 to 7. Candidates must achieve at least 4 in every criterion to progress beyond the sift stage.

Interview stage:

Candidates invited to interview will be assessed against the following behaviours:

• Managing a Quality Service.
• Working Together.
• Seeing the Big Picture.

Technical skills:

• Operational Leadership and Management.
• Adaptability to Change.

Interviews will be conducted through Microsoft Teams with cameras switched on.

Security and Eligibility

Successful candidates must complete the required criminal record and security checks, including Security Check (SC) clearance and Baseline Personnel Security Standard (BPSS) checks.

The vacancy is broadly open to eligible UK nationals, Irish nationals, qualifying Commonwealth nationals with the right to work in the UK, and other nationalities covered by the Civil Service nationality rules.

Application and Selection Process

Interested candidates should submit their applications through the official Civil Service Jobs website before the closing date.

Applicants are advised to provide clear evidence of their continuous improvement experience, project delivery, senior stakeholder engagement, commercial or operational experience, Microsoft Power BI skills and housing or facilities management background.

Closing date: 23 November 2026 at 11:55 pm.

Contact Email: NAD-TalentAcquisition@mod.gov.uk

Reference Number: 488613