Content Designer

Content Designer – Student Loans Company

Salary: £40,642 – £48,544 per annum
Location: Darlington, Glasgow or Llandudno
Contract Type: Permanent
Working Pattern: Full-time
Work Arrangement: Hybrid – typically 2 days in the office and 3 days working from home
Number of Vacancies: 1
Employer: Student Loans Company (SLC)
Reference Number: 490403
Closing Date: 18 November 2026 at 11:55 pm
Visa Sponsorship: Not stated in the job advert. Applicants must confirm they have the right to work in the UK.

About Student Loans Company

The Student Loans Company (SLC) is a government-owned, not-for-profit organisation responsible for providing loans and grants to students attending universities and colleges across the UK.

Since 1989, SLC has helped students invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.

The organisation is guided by five core values: honesty, empowerment, accountability, respect and trust.

Job Description

Student Loans Company is recruiting a Content Designer to join its Content Design and Strategy team within the UCD, Product and Digital Management department.

In this role, you will create clear, accessible and user-focused content across digital and offline channels, helping customers understand complex information and navigate services confidently.

Working alongside multidisciplinary teams, you will use research, data and user insights to develop, review and improve content that meets customer needs and supports policy outcomes.

You will play an important role in improving customer experiences by ensuring people receive the right information in the right format at the right time.

Key Responsibilities

• Create clear, accessible and user-focused content for digital and offline channels.
• Organise complex information to improve customer understanding and navigation.
• Use research, data and customer insights to inform content design decisions.
• Review and improve content to meet user needs and appropriate standards.
• Work with multidisciplinary teams, including user experience and service design professionals.
• Identify usability issues and recommend improvements.
• Ensure content meets government accessibility and inclusive design requirements.
• Use prototyping techniques to demonstrate and test content in context.
• Support the delivery of effective end-to-end digital services.

Person Specification and Requirements

The successful candidate should demonstrate:

• Excellent written and verbal communication skills.
• Ability to organise complex information and make it easier for users to understand.
• Knowledge of design standards, government accessibility requirements and inclusive design principles.
• Understanding of how user needs influence content creation and design.
• Ability to use quantitative and qualitative data to develop meaningful user insights.
• Knowledge of different prototyping techniques, including paper sketches and coded prototypes.
• Ability to work independently and manage competing priorities.
• Experience in content design or a related field such as journalism, marketing, communications, publishing or editorial work.
• Experience working on end-to-end services.
• Experience collaborating with user experience and service design teams.
• Experience using content management systems and content production processes.
• Competence with industry-standard tools and platforms for planning and managing work.
• Ability to work effectively in a fast-paced environment with tight deadlines.

Salary and Benefits

The salary for this position ranges from £40,642 to £48,544 per annum.

Additional benefits include:

• 28 days of annual leave plus 8 public holidays.
• Option to buy or sell annual leave.
• Flexible working arrangements and flexi-time.
• Access to the Civil Service pension scheme, with an employer contribution of 28.97%.
• Life insurance covering four times your annual salary.
• Enhanced company sick pay.
• Enhanced maternity, paternity and adoption leave.
• Career development through the SLC Career Pathways programme.
• Lifestyle benefits and discounts at hundreds of retailers.
• Cycle-to-work scheme.
• Access to discounted gym memberships through the Civil Service Sports and Leisure Club.
• Optional dental insurance.

Working Arrangements

This is a hybrid position, with employees typically expected to work two days in the office and three days from home.

The successful candidate can be based in Darlington, Glasgow or Llandudno.

Application and Selection Process

Applicants must demonstrate how their skills, knowledge and experience meet the requirements of the role.

Candidates should note that all application examples and statements must be truthful and based on their own experience. Although AI tools may support the application process, presenting generated or copied experiences as personal achievements may result in an application being withdrawn.

Successful applicants will be required to confirm their right to work in the UK and undergo pre-employment checks, including employment history, criminal record, credit reference and fraud checks.

A basic criminal record check and Baseline Personnel Security Standard (BPSS) checks will also apply.

Student Loans Company is a Disability Confident Leader and can provide reasonable adjustments for applicants with disabilities or long-term health conditions.

Feedback will only be provided to candidates who attend an interview or assessment.

How to Apply

Interested candidates should submit their applications through the official Student Loans Company recruitment portal before the closing date.

Closing Date: 18 November 2026 at 11:55 pm.

Official Application Link:

Recruitment Contact: ask_recruitment@slc.co.uk