Customer Support Advisor (Remote) – Brook Street | £25,506 + Bonus | Work From Home (UK)
Looking for a remote customer service job in the UK? Brook Street is recruiting Customer Support Advisors to work from home, offering a competitive salary, performance bonus, comprehensive training, and excellent career progression.
UK-based applicants only.
Job Overview
Job Title: Customer Support Advisor (Remote)
Company: Brook Street
Location: Remote (Mainland UK Only)
Base Salary: £25,506 per year
Average Annual Bonus: Up to £2,700
Job Type: Permanent
Hours: Full-time (37.5 hours per week)
Working Pattern: Rotational shifts between 8:00 AM and 8:00 PM, Monday to Sunday
Start Date: 24 August 2026
Posted: 7 July 2026
Application Deadline: 6 August 2026
About the Role
Brook Street is recruiting on behalf of Domestic & General, a trusted provider supporting nearly 9 million UK customers with appliance protection services.
As a Customer Support Advisor, you’ll be the first point of contact for customers calling with enquiries, service requests, and account-related issues. You’ll deliver exceptional customer service, understand customer needs, and recommend suitable solutions while meeting performance targets.
This fully remote opportunity offers excellent work-life balance, structured training, and genuine long-term career opportunities.
Key Responsibilities
- Handle inbound customer calls professionally.
- Resolve customer enquiries efficiently.
- Build rapport and provide outstanding customer service.
- Identify customer needs and recommend suitable products or services.
- Manage complaints with empathy and professionalism.
- Achieve customer satisfaction and performance targets.
- Maintain accurate customer records.
Essential Requirements
Applicants should have:
- At least 1 year of continuous customer service experience within the last 3 years.
- Previous telesales, telemarketing, complaints, or customer retention experience.
- Excellent communication and listening skills.
- Strong customer-focused approach.
- Sales confidence and target-driven attitude.
- Ability to work independently in a remote environment.
Training
Successful candidates will receive comprehensive paid training including:
- 4 weeks of training.
- Initial 2 weeks:
- Monday to Friday
- 9:00 AM – 5:30 PM
Benefits
Successful applicants will enjoy:
- Competitive salary of £25,506.
- Average bonus potential of £2,700 annually.
- 33 days annual leave including bank holidays.
- Option to purchase an additional 5 days leave.
- Structured career development and progression.
- Ongoing coaching and professional support.
- Discounted gym membership.
- Dental, optical and physiotherapy support.
- Employer pension contributions up to 5%.
- Life assurance worth 4× annual salary.
- Employee Assistance Programme.
- Remote working from anywhere in Mainland UK.
Why Apply?
This is an excellent opportunity for experienced customer service professionals seeking a stable remote career with competitive pay, bonuses, excellent benefits, and opportunities for advancement while working from home.
Immediate interviews are available.
How to Apply
Interested candidates should submit their application before 6 August 2026.