Location / Type / Salary

• Remote (GMT-5 to GMT+2, EU/UK/Canada) 
• Full-time
• €38K–€59K / £41K–£50K / NOK 580K–815K / SEK 500K–610K (depending on location)

Role of the Job

Provide high-quality support for Home Assistant users, troubleshooting cloud and hardware issues while ensuring excellent customer experiences.

Responsibilities

• Respond to customer inquiries via Zendesk with clear, helpful answers
• Troubleshoot cloud accounts, subscriptions, and hardware setups
• Collaborate with cloud and hardware teams to resolve escalations
• Maintain internal knowledge base and Help Center
• Tag and categorize tickets to identify trends
• Work with a distributed, global support team

Requirements

• Excellent written English communication
• Empathy and patience with diverse users
• Ability to troubleshoot and explain technical issues
• Self-motivation in a remote, async team
• Familiarity with smart home tech (or strong willingness to learn)
• Experience in customer support or similar role

Benefits

• Five weeks paid vacation
• 14 paid sick days if not covered by local laws
• 6 weeks paid + 6 weeks unpaid parental leave
• Hardware budget (keep equipment after 3 years)
• Annual smart home budget
• 50% internet cost covered
• One day bi-weekly for personal projects

Documents

• Resume/CV

APPLY HERE

About Company

Nabu Casa is the company behind Home Assistant, the world’s largest open-source smart home platform, supporting over 2M households and committed to privacy, choice, and sustainability.