Location / Type / Salary

• Remote (Canada) 
• Full-time 
• Competitive base salary + bonus

Role of the Job

Own customer success lifecycle—managing accounts, driving retention, and ensuring clients achieve business value from Assent’s sustainability SaaS solutions.

Responsibilities

• Relationship Management – Build long-term client relationships and act as trusted advisor
• Program Delivery – Define, manage, and execute compliance programs
• Account Oversight – Manage book of business, customer health, and retention metrics
• Strategic Planning – Lead executive reviews, align solutions, and increase adoption
• Renewals – Support sales team with renewals to meet targets
• Collaboration – Partner with internal teams to enhance client success and product value

Requirements

• Experience – 3+ years in customer success, project management, or consulting
• Industry Knowledge – SaaS, professional services, or regulatory expertise preferred
• Skills – Strong communication, Excel, problem-solving, and time management
• Education – Degree or equivalent work experience
• Attributes – Relationship-builder, emotionally intelligent, proactive, coachable

Benefits

• Comprehensive health coverage
• Vacation that grows with tenure
• Corporate bonus program
• Retirement savings options
• Volunteer days & flexible work options
• Professional development days

Documents

• Resume
• CV

APPLY HERE

About Company

Assent is the leading supply chain sustainability SaaS platform, trusted by top manufacturers worldwide, recently surpassing $100M ARR and backed by $350M in funding.