Job Vacancy: Customer Success Specialist
Company: Doctor Genius
See also Customer Support Executive
Location: Remote
See also Data Analyst
Job Type: Full-time
See also Account ExecutiveÂ
Salary: $23.00 – $25.00 per hour
See also Operational Support
Job Description:
Doctor Genius is seeking a Customer Success Specialist to drive revenue retention and expansion goals. You’ll provide expert-level product-based solutions, drive product adoption, and deliver fantastic customer service.
Responsibilities:
- Own a book of clients and drive renewals, retention, and expansion
- Lead strategic client conversations and training
- Manage an active call-based workflow and track performance
- Identify churn risk and take ownership of retention actions
- Build and present proposals that connect needs to solutions and value
Requirements:
- Strong consultative communication skills
- Confident in retention conversations and ROI/value
- Organized follow-through and ownership of outcomes
- Data awareness and technical proficiency in SaaS tools
- Experience in escalation handling, marketing, and account management
Job Benefits:
- Commission on upsells and renewals
- Monthly retention bonus
- 401(k)
- Dental, Health, and Vision insurance
- Life insurance
- Paid time off
- Work from home
CLICK HERE TO APPLY THROUGH GLASSDOOR
For daily UK job updates, join our WhatsApp channel
Join WhatsApp Channel