Location
- Remote: This role can be performed from anywhere, offering flexibility and autonomy.
Employment Type
- Full-time
Location Type
- Remote
Department
- Client Succes
About the Role
The New Client Success Representative will be the first point of contact for clients, resolving complaints, improving processes, and building strong, lasting relationships with carriers. This position requires excellent communication, organization, and the ability to thrive independently as well as in a team environment.
Key Responsibilities
- Act as the first point of contact for company clients, resolving complaints effectively.
- Build and maintain strong relationships with assigned carriers.
- Collaborate with internal departments to meet carrier needs and improve communication.
- Manage inbound calls, emails, and texts from carriers, brokers, and new clients.
Qualifications
- 2–3 years of customer service experience.
- Strong verbal and written communication skills.
- Ability to manage multiple tasks and clients simultaneously.
- Strong prioritization, organization, and teamwork skills.
- Monthly Mental Break Day.
- Paid Time Off.
- Remote work flexibility.
- Parental leave.
- Focus on mental health and work-life balance.
- Professional development and leadership opportunities.
- Inclusive culture that values diversity, innovation, and feedback.
Salary Package
Competitive salary with growth opportunities. Exact pay range not specified. Includes comprehensive benefits such as paid time off, parental leave, and monthly mental health days.
Required Documents
- Resume/CV highlighting customer service and client success experience.
- Cover Letter explaining fit for the role.
- LinkedIn Profile link.
APPLY HERE
About Bobtail
Company Overview
Bobtail is dedicated to creating a frictionless supply chain free from fraud, waste, and inefficiencies. By leveraging innovation, the company drives greater happiness and impact for businesses and individuals.
Mission & Values
Bobtail’s mission is to improve the supply chain while empowering businesses that create real value. Core values include teamwork, collaboration, communication, iteration, experimentation, and inclusivity.
Culture
Passionate and driven, Bobtail fosters a supportive and innovative environment that values growth, feedback, and diversity.