Job Details
- Job Title: Client Support Specialist
- Job Type: Full-time
- Location: Remote (United States) — with offices in NYC, Austin, Miami, Mountain View, and other U.S. hubs
- Compensation: $115K–$130K annual on-target earnings, based on experience and qualifications
Role of the Job
- Provide hands-on product and technical support for YipitData’s Signals platform, ensuring reliability, rapid issue resolution, and a seamless customer experience for enterprise clients across the U.S.
Responsibilities
- Monitor and respond to inbound tickets and user feedback through Intercom and Jira
- Troubleshoot and resolve product issues using browser tools, logs, and basic SQL queries
- Verify account entitlements, resolve access issues, and coordinate with admins for corrections
- Conduct data quality checks after updates and ensure accurate rendering of key metrics
- Monitor app dashboards using analytics tools like Mixpanel and Datadog for incident detection and response
- Develop and maintain knowledge base articles and internal support playbooks
- Synthesize customer feedback into actionable insights for Product and Engineering teams
- Participate in user acceptance testing for new features and ensure release readiness
- Ensure compliance documentation and user-facing policies are updated and accurate
Requirements
- 0–2 years of experience in product support, QA, technical support, or customer success for a SaaS platform
- Strong troubleshooting, analytical, and communication skills with customer empathy
- Understanding of web technologies: HTTP/REST, JSON, cookies, SSO, and session management
- Proficiency in basic SQL for verification and data validation
- Experience with tools such as Intercom, Jira, Mixpanel, and Datadog
- Clear and concise writing skills for documentation and internal communication
- Proactive mindset with ownership, follow-through, and attention to detail
Nice to Have
- Experience in financial or analytics products
- Familiarity with role-based access systems or data/reporting pipelines
- Basic scripting skills (Python or JavaScript) for automation or data checks
Benefits
- Flexible work hours and vacation policy
- Generous 401K match, parental leave, wellness budget, and learning reimbursement
- Collaborative, growth-focused work culture emphasizing merit, ownership, and respect
- Remote-friendly environment across the U.S.
Required Documents
- Resume
Application Process
1 Submit Application: Apply directly through YipitData’s website career portal
2 Review: Applications will be reviewed and shortlisted based on experience and qualifications
3 Interview: Selected candidates will be invited for interviews to assess skills and role fit
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About Company
YipitData is a leading market research and analytics firm specializing in alternative data insights for the disruptive economy. Trusted by top investment funds and Fortune 500 companies, YipitData transforms raw data into strategic intelligence across industries like software, AI, and e-commerce. With a global presence and award-winning culture, the company fosters growth, transparency, and impact-driven excellence.