Job Details
- Job Title: Bilingual Associate Operations Specialist
- Job Type: Full-time
- Location: Remote – United Kingdom
- Compensation: Competitive salary with benefits
Role of the Job
Support clients and candidates across the EMEA region by processing background checks, resolving process issues, and ensuring high-quality service delivery in a bilingual capacity. Contribute to a team-oriented, performance-driven environment while adhering to data protection and privacy standards.
Responsibilities
- Initiate background checks via third-party services and internal systems
- Communicate with companies, educational institutions, and professional bodies across EMEA
- Process and analyse check results according to client requirements
- Collaborate with clients and candidates to resolve process-related issues
- Review case files for accuracy, quality, and efficiency
- Respond promptly to incoming emails, calls, and requests
- Obtain feedback to maintain quality control
- Complete mandatory technical and GDPR training
- Demonstrate company values and foster a positive culture
- Undertake other relevant duties within the team
Requirements
- Fluent in English and either Portuguese, Spanish, Romanian, or German
- Excellent data entry skills with strong attention to detail and quality
- Ability to prioritise conflicting tasks and manage time effectively
- PC literate, including Microsoft Office proficiency
- Flexible, adaptable, and proactive in problem-solving
- Strong interpersonal skills and ability to work both independently and in teams
- Action-oriented, self-motivated, and responsive to urgency
- Interest in human capital, technology, and process improvement
Benefits
- Health & Wellbeing: Medical, Vision, Employee Assistance Programme
- Personal Financial Planning: Pension with employer contribution, Life Assurance, Financial and Legal Helpline
- Personal & Family Leave: Paid holidays, enhanced maternity leave, sick pay
- Career Development: Mentoring programme, SOAR programme, annual performance reviews
Required Documents
- Resume
- Cover Letter
Application Process
1 Submit Application: Apply through First Advantage careers portal
2 Review: Application screening by recruitment team
3 Interview: Assessment and interviews to evaluate skills, experience, and cultural fit
GET STARTED
About Company
First Advantage is a global technology company providing innovative solutions for risk management and talent acquisition. Operating in 17 countries with nearly 10,000 employees, the company performs over 100 million screenings annually, helping clients hire the best talent while maintaining secure and compliant processes.