Data Analyst

Location: Exeter, England, United Kingdom
Job Type: Permanent, Full-Time
Company: Pennon Group (South West Water)
Application Deadline: 1 July 2026

About Pennon Group

Powered by water and driven by purpose, South West Water delivers safe and reliable drinking water and wastewater services across the South West of England. As part of Pennon Group, the company is committed to environmental sustainability, carbon reduction, habitat restoration, and improving water quality across the region.

This is an excellent opportunity to join a forward-thinking organization dedicated to innovation, customer service, and environmental responsibility.

Job Overview

Pennon Group is seeking a highly analytical and detail-oriented Planning & Scheduling Data Analyst to join its Wastewater Services team in Exeter.

In this role, you will transform complex operational and customer data into meaningful insights that support smarter decision-making, improve planning efficiency, optimize resources, and enhance overall service performance.

You will work closely with planning, operational, customer service, and project teams to identify trends, predict future demands, and drive continuous improvement initiatives.

Key Responsibilities

• Develop integrated performance reports and dashboards.
• Provide clear insights into planning, scheduling efficiency, operational performance, and customer impact.
• Analyze operational, field, and customer data to identify trends and performance issues.
• Identify bottlenecks, risks, and opportunities for service improvements.
• Support continuous improvement projects using data-driven recommendations.
• Create forecasting models and predictive analytics for resource optimization.
• Assist strategic planning through demand forecasting and scenario analysis.
• Collaborate with cross-functional teams to ensure data informs business decisions.
• Improve data quality, governance, consistency, and reporting accuracy.
• Deliver end-to-end visibility of operational processes and customer journeys.

Required Skills and Experience

Applicants should possess:

• Proven experience in data analysis, performance analysis, or planning analytics roles.
• Background working within operational or service delivery environments such as:
  • Utilities
  • Infrastructure
  • Transport
  • Engineering
• Strong experience handling complex multi-source datasets.
• Expertise in developing reports, dashboards, and management information.
• Experience analyzing customer journeys and operational workflows.
• Knowledge of forecasting techniques, trend analysis, and predictive modeling.
• Ability to translate data into actionable business recommendations.
• Strong stakeholder management and cross-functional collaboration skills.
• Experience improving data governance, quality, and reporting standards.

Benefits

Pennon Group offers a comprehensive benefits package, including:

• Generous annual leave entitlement.
• Option to buy and sell annual leave.
• Competitive company pension scheme.
• Professional training and development opportunities.
• Access to Pennon Perks discount platform.
• Employee Assistance Programme (24/7 support).
• Discretionary bonus scheme.
• Cycle-to-Work Scheme.
• Additional employee wellbeing benefits.

Why Join Pennon Group?

Joining Pennon Group means becoming part of an organization that values innovation, sustainability, diversity, and personal growth. The company encourages employees to contribute ideas, embrace change, and help shape the future of water services across the UK.

Pennon Group Core Values

Be Rock Solid

• Build trust and reliability.
• Deliver on commitments.
• Support colleagues and customers.

Be You

• Bring your authentic self to work.
• Celebrate individuality.
• Make a meaningful impact.

Be the Future

• Embrace innovation.
• Drive positive change.
• Take ownership of challenges and opportunities.

Additional Information

• Successful candidates will be required to undergo a mandatory DBS check.
• Applications may close early if a high volume of applications is received.
• Early application is strongly encouraged.

How to Apply

Interested candidates should submit their application before 1 July 2026.

Apply Here:

Job Summary

Source: Careerjet / Pennon Group Careers.