Business Support Officer

Business Support Officer – National Crime Agency (NCA)

The National Crime Agency (NCA) is seeking motivated and detail-oriented individuals to join its Business Support teams across multiple locations in the United Kingdom. This is an excellent opportunity to contribute to the UK’s fight against serious and organised crime while developing a rewarding career within a respected law enforcement organisation.

Job Details

• Position: Business Support Officer
• Organisation: National Crime Agency (NCA)
• Reference Number: 468339
• Salary: £36,057 per annum
• Grade: Executive Officer (NCA Grade 5 / Police Constable)
• Contract Type: Permanent
• Working Pattern: Full-time, Part-time, Flexible Working, Job Share
• Number of Vacancies: 5
• Application Deadline: 1 July 2026, 11:55 PM

Available Locations

Successful candidates may be based in one of the following locations:

Belfast, Bridgend, Chelmsford, Crawley, Dover, Exeter, Felixstowe, Folkestone, Gartcosh, Gatwick Airport, Gillingham, Heathrow Airport, Leicester, Normanton (Calder), Nottingham, Portsmouth, Slough, Solent, St Neots, Stevenage, Sunderland, Tamworth, and Tolworth.

About the Role

Business Support Officers play a vital role in ensuring the smooth operation of the National Crime Agency. The position supports a wide range of business areas, including intelligence, investigations, strategy, human resources, corporate services, and national economic crime operations.

This customer-focused role requires excellent communication, organisation, and problem-solving skills. Successful candidates will provide administrative and operational support while helping the agency achieve its strategic objectives.

Key Responsibilities

• Deliver business support through planning, governance, performance management, and service delivery.
• Support projects, campaigns, and operational activities.
• Assist with policy development through research, drafting, and coordination.
• Act as a Single Point of Contact (SPoC) for administrative and business-related queries.
• Supervise and manage Business Support Assistants.
• Produce management information, reports, business plans, and briefings.
• Ensure secure handling and management of sensitive information and data.
• Build and maintain effective relationships with stakeholders across government and partner organisations.
• Monitor workloads and ensure efficient task allocation within teams.
• Support quality assurance and continuous improvement initiatives.

Essential Skills and Experience

The NCA is looking for candidates who can demonstrate:

• Strong Microsoft Office and IT skills.
• Excellent organisational and time-management abilities.
• Strong customer service and stakeholder management skills.
• Effective verbal and written communication.
• Analytical and data interpretation skills.
• Ability to work accurately in high-volume environments.
• Strong problem-solving capabilities.
• Understanding of confidentiality and information management principles.
• Awareness of data protection and relevant legislation.

Entry Assessment

Applicants will be required to complete an online Situational Judgement Test covering:

• Analysing Information
• Delivering at Pace
• Working Together
• Communicating and Influencing
• Risk and Governance
• Attention to Detail

Candidates must achieve a minimum score of 80% to progress in the recruitment process.

Application Requirements

Applicants must provide 250-word examples demonstrating:

1. Ability to maintain accuracy and attention to detail in a fast-paced environment.
2. Experience identifying and managing risks while handling confidential information.
3. Experience analysing information from multiple sources and presenting findings to stakeholders.

Selection Process

Candidates will be assessed through:

Application Sift

Assessment of experience-based examples submitted during the application process.

Interview

Assessment against the following behaviours:

• Managing a Quality Service
• Working Together

Relevant experience and competencies will also be explored during the interview stage.

Salary and Benefits

In addition to the salary of £36,057, employees receive:

• Civil Service Pension with employer contribution of approximately 28.97%
• London Weighting of £4,218 where applicable
• South-East Allowance of £3,375 where applicable
• 26 days annual leave, increasing to 31 days after five years’ service
• Flexible working arrangements
• Family-friendly policies
• Learning and development opportunities
• Interest-free loans and advances
• Key Worker housing support schemes
• Cycle to Work and Smart Tech schemes
• Gym discounts and retail savings
• Blue Light Card eligibility
• Staff networks and wellbeing support
• Civil Service Sports Council membership opportunities

Security Clearance Requirements

This role requires successful completion of SC Enhanced clearance before appointment and DV Enhanced clearance within the first 12 months of employment.

Applicants must meet the residency requirements:

• SC Enhanced: Minimum 3 years in the UK within the last 5 years.
• DV Enhanced: Minimum 7 years in the UK within the last 10 years.

A substance misuse test and occupational health assessment will also form part of the pre-employment process.

Important Information

Some Business Support Officer roles may involve exposure to sensitive and distressing material relating to child sexual abuse and exploitation investigations. Successful candidates should carefully consider this aspect before applying.

Why Join the National Crime Agency?

The NCA is at the forefront of tackling serious and organised crime across the UK and internationally. Joining as a Business Support Officer provides the opportunity to make a meaningful contribution to public safety while gaining valuable experience in a dynamic and professional environment.

How to Apply

Interested applicants should submit their application before 11:55 PM on 1 July 2026.

Conclusion

This is an excellent opportunity for organised, analytical, and customer-focused professionals seeking a stable and rewarding Civil Service career. With competitive pay, extensive benefits, flexible working options, and opportunities for progression, the NCA Business Support Officer role offers a chance to support one of the UK’s most important law enforcement agencies while building a long-term career.